Hello Nathen

Yes, SalesPlay POS supports webhooks, allowing you to receive real-time notifications for key system events. This is ideal for integrating with local systems like accounting software.

Currently supported webhook events include:

• Inventory updates

• Product creation/updates/deletion

• Customer creation/updates/deletion

• Receipt creation/updates

• Credit note and refund updates

When an event occurs, SalesPlay sends a POST request with event details to your configured webhook URL, so your system can react instantly.

You can configure webhooks using the web interface:
🔗 https://cloud.salesplaypos.com/webhooks_setup

For full documentation, setup steps, and example payloads, please visit our help article:
📘 https://help.salesplaypos.com/help/webhook

If you need assistance during development, feel free to reach out SalesPlay Support Team

Hi Carl,

We’ve recently improved the Billing & Subscriptions section in the SalesPlay Back Office to reduce payment failures and ensure smoother transactions.

As part of the new process, you may be required to update any missing information in your Billing Information page. Specifically, please make sure to:

1. Re-enter your card details, including the Name on Card

2. Complete the Billing Details section with your full address and contact information

✅ Step 1: Update Card Details

Add the “Name on Card” to avoid card creation errors.

1. Log in to Back Office Web Portal
2. Go to Settings > Billing and Subscriptions
3. Click Update Payment Method
4. Enter the correct Name on Card
5. Click Save

✅ Step 2: Update Billing Information

Ensure all billing fields (including address) are filled correctly.

1. Log in to Back Office Web Portal
2. Go to Settings > Billing and Subscriptions
3. Click Edit Billing Details
4. Fill all required fields with accurate information
5. Click Save

These steps are important to ensure your payment goes through successfully.

If you need further help, feel free to contact our support team via chat.

Hi,

Please check the “Transaction Schedule Time” in your back office settings. Sales data from the POS app is sent to Xero exactly at the scheduled time you’ve configured. Make sure the date and time are correctly set.

If the issue persists, feel free to reach out to our support team via the Online Chat or by emailing us at [email protected].

You can also refer to our help video for step-by-step guidance: How to Use Xero Accounting Software with SalesPlay POS

Thank you!

Hello Kart,

This is a great question!

If you’re selling multiple quantities of the same item (e.g., 5 roses) and want the discount (e.g., $2 off per rose) to apply to all quantities, not just one, there’s a solution.

This concern has been improved in SalesPlay POS version 114.5 and onwards.

Here’s how to apply discounts correctly:

✅ Update to the latest POS version (114.5 or higher) – The line discount logic has been enhanced so it now multiplies the discount by the quantity automatically.

Example:

If you sell 5 roses and apply a $2 line discount, the system will now calculate:
$2 x 5 = $10 total discount

If you’re using an older version:

Previously, the line discount applied only once per line, regardless of quantity. Make sure to update the app to benefit from this improvement.

👉 For more info, visit the help article here:
🔗 Line Discount / Item Discount Feature