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Xero integration
Hi, Please check the "Transaction Schedule Time" in your back office settings. Sales data from the POS app is sent to Xero exactly at the scheduled time you’ve configured. Make sure the date and time are correctly set. If the issue persists, feel free to reach out to our support team via the OnlineRead more
Hi,
Please check the “Transaction Schedule Time” in your back office settings. Sales data from the POS app is sent to Xero exactly at the scheduled time you’ve configured. Make sure the date and time are correctly set.
If the issue persists, feel free to reach out to our support team via the Online Chat or by emailing us at [email protected].
You can also refer to our help video for step-by-step guidance: How to Use Xero Accounting Software with SalesPlay POS
Thank you!
See lessRemove Discount Option
Hi there! At the moment, it's not possible to remove the Discount icon (next to the Customer icon) from the POS interface, even for the Administrator role. However, when you create a User/Cashier account, you can restrict their ability to apply discounts through the user permissions settings. This eRead more
Hi there!
At the moment, it’s not possible to remove the Discount icon (next to the Customer icon) from the POS interface, even for the Administrator role.
However, when you create a User/Cashier account, you can restrict their ability to apply discounts through the user permissions settings. This ensures that only authorized roles can apply discounts.
As for the Administrator, the Discount icon and feature will remain visible and accessible by default.
If you have a specific reason or practical use case for removing or restricting the discount option for the Administrator as well, please do share it with us. Understanding your scenario would help us evaluate whether this could be considered as a future improvement.
Thanks for your feedback!
See lessHow to Apply Discounts for Multiple Quantities of the Same Item?
Hello Kart, This is a great question! If you're selling multiple quantities of the same item (e.g., 5 roses) and want the discount (e.g., $2 off per rose) to apply to all quantities, not just one, there's a solution. This concern has been improved in SalesPlay POS version 114.5 and onwards. Here's hRead more
Hello Kart,
This is a great question!
If you’re selling multiple quantities of the same item (e.g., 5 roses) and want the discount (e.g., $2 off per rose) to apply to all quantities, not just one, there’s a solution.
This concern has been improved in SalesPlay POS version 114.5 and onwards.
Here’s how to apply discounts correctly:
✅ Update to the latest POS version (114.5 or higher) – The line discount logic has been enhanced so it now multiplies the discount by the quantity automatically.
Example:
If you sell 5 roses and apply a $2 line discount, the system will now calculate:
$2 x 5 = $10 total discountIf you’re using an older version:
Previously, the line discount applied only once per line, regardless of quantity. Make sure to update the app to benefit from this improvement.
👉 For more info, visit the help article here:
See less🔗 Line Discount / Item Discount Feature
Set Bills in Hindi Language
Hi Kart You can easily print receipts in Hindi using the SalesPlay POS system, as it supports multiple languages including Hindi and other non-Latin scripts. Follow these steps to set your printer to print bills in Hindi: Open the POS App and go to the Main Menu. Select Settings > Printers. Tap tRead more
Hi Kart
You can easily print receipts in Hindi using the SalesPlay POS system, as it supports multiple languages including Hindi and other non-Latin scripts.
Follow these steps to set your printer to print bills in Hindi:
Open the POS App and go to the Main Menu.
Select Settings > Printers.
Tap the Add (+) button.
Choose Printer Type as Receipts.
Select your Printer Model (If it’s not listed, choose Other Model).
Set the Connection Mode and configure the other required settings.
Choose the correct Paper Size.
Click on Advanced Settings.
Set the Printer Mode to Graphic Enhanced.
Click SAVE.
For Hindi and other non-Latin languages, it’s recommended to use the Graphic Enhanced printer mode. If you face any issues, try switching to Graphic Legacy mode for better results.
For more details, you can visit the official help article:
See less🔗 How to Change the Receipt Printing Language
How to get SalesPlay REST API Access for Business Integration
Hi, Thank you for reaching out and for using SalesPlay POS to power your business! You can find detailed API documentation at our developer portal:👉 https://developer.salesplaypos.com We’re glad to hear that you're planning an integration with your custom systems. Currently, the following REST APIsRead more
Hi,
Thank you for reaching out and for using SalesPlay POS to power your business!
You can find detailed API documentation at our developer portal:
👉 https://developer.salesplaypos.com
We’re glad to hear that you’re planning an integration with your custom systems. Currently, the following REST APIs are available for integration:
Categories
Subcategories
Measurements
Taxes
Customers
Suppliers
Products
Receipts
Orders
Shops
Payment Types
GRN (Goods Received Notes)
Inventory
You can find detailed API documentation and integration guidelines at our developer portal:
👉 https://developer.salesplaypos.com
If you haven’t already, please log in to the SalesPlay Backoffice, navigate to Integrations > Access Token, and generate your personal access token to start using the APIs securely.
Should you need help with specific use cases or endpoints, feel free to contact us anytime — we’re here to support your integration journey!
See lessHey Any One There?
Hi, You mean KOT Groups ? Here are the steps to setup KOT Group - https://help.salesplaypos.com/help/how-to-setup-kot-printers
Hi,
You mean KOT Groups ?
Here are the steps to setup KOT Group – https://help.salesplaypos.com/help/how-to-setup-kot-printers
See lessIs it possible to use SalesPlay’s POS features for generating invoices at the customer’s location during a move?
Hi Suheb Yes, You Can Use SalesPlay POS for On-Site Invoicing Absolutely! With the SalesPlay POS app installed on a mobile phone, tablet, or handheld device, you can easily carry the system to the customer's location and generate invoices on-site — whether it’s at their home or office during a movinRead more
Hi Suheb
Yes, You Can Use SalesPlay POS for On-Site Invoicing
Absolutely! With the SalesPlay POS app installed on a mobile phone, tablet, or handheld device, you can easily carry the system to the customer’s location and generate invoices on-site — whether it’s at their home or office during a moving service.
To print the invoice, you can use a portable Bluetooth printer, which connects seamlessly with the app. This setup is widely used by sales teams, distribution channels, and field service providers who need to create and issue bills instantly while on the move.
It’s a flexible, mobile-friendly solution designed to support businesses on the go!
See lessNo products found error
Hi, There can be several reasons for the “No products found” error when importing a CSV or XLSX file using the products template. One common issue occurs when data is copied and pasted from another document, this can cause hidden formatting issues that interfere with the upload. We recommend clearinRead more
Hi,
There can be several reasons for the “No products found” error when importing a CSV or XLSX file using the products template.
One common issue occurs when data is copied and pasted from another document, this can cause hidden formatting issues that interfere with the upload. We recommend clearing all formatting before uploading the file.
Additionally, language or encoding mismatches (e.g., using special characters or different language inputs) can also cause problems during import.
To help you resolve this quickly, please send your product list file to our support team at [email protected]. They’ll review it and assist you with the import.
See lessBetter way to handle sale screen and fast moving products
Hi Faris 👋 Yes, there’s definitely a more practical way to manage this – you can use the "Customize Sale Screen" feature for your setup. For example, you can create two separate customized sale screens – one for "Bakery" and another for "Restaurant". This way, you can easily organize and access itemRead more
Hi Faris 👋
Yes, there’s definitely a more practical way to manage this – you can use the “Customize Sale Screen” feature for your setup.
For example, you can create two separate customized sale screens – one for “Bakery” and another for “Restaurant”. This way, you can easily organize and access items based on your business areas.
Also, for your restaurant section, you might want to create pages like “Breakfast”, “Lunch”, and “Dinner”. Each of these pages can hold up to 20 fast-moving items, so it’s super easy for your staff to select and bill quickly during busy hours.
You can even add the same fast-selling items to multiple pages if needed – for example, if cupcakes are popular in both Bakery and Restaurant, just add them to both screens.
Once you start using this feature, you’ll really see how much smoother and faster your sales process becomes! 😊
Here is the help link – https://help.salesplaypos.com/help/customize-sale-screen
See lessCash Drawer Opening concern with iMin POS Device
Hello Agar If your cash drawer is not opening when connected to your iMin POS device, you may need to adjust the ESC/POS command settings. Follow these steps: Open the POS App Main Menu. Go to Settings. Select Printers. Click Add (+) button or edit an existing printer setup. Click Advanced Settings.Read more
Hello Agar
If your cash drawer is not opening when connected to your iMin POS device, you may need to adjust the ESC/POS command settings. Follow these steps:
You can find more details in the SalesPlay Help Centre: Change Drawer ESC/POS Commands.
See less