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SalesPlay POS Community Latest Questions

Agar
AgarLearner
Asked: September 23, 2025In:

Can you add an option to display currency notes such as ₹50, ₹100, ₹200, and ₹500 on the billing interface?It would make cash transactions much easier and faster for cashiers if they can simply tap the note amounts instead ...

  1. Antonio
    Antonio

    This is a good feature

    This is a good feature

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Aanya
Aanya
Asked: September 22, 2025In:

Hello SalesPlay Team and SalesPlay Community !I m using the SalesPlay POS app and want my receipts to clearly show the total value of all products, then the discount amount, and finally the grand total the customer has to ...

  1. Nathen
    Nathen

    Hello Aanya, you can enable it via backoffice "design receipt" section and then it comes to the receipt. Its very important feature

    Hello Aanya, you can enable it via backoffice “design receipt” section and then it comes to the receipt. Its very important feature

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Ewigelig
Ewigelig
Asked: August 10, 2025In:

Hi, i don’t have receipt printers. If i have 20 customers ordering at pos point and orders shows on KOT, after that order is ready how do i know for which customer it is. The customer does not know his ...

  1. SalesPlay
    SalesPlay Champion

    Hi Aldert When you charge a customer, a receipt is generated. You can either print it or share it digitally with the customer via WhatsApp or any other messaging platform using the Share button. The receipt includes a reference number at the bottom (e.g., #1-3, #1-4, #1-13, etc.), and this same numbRead more

    Hi Aldert

    When you charge a customer, a receipt is generated. You can either print it or share it digitally with the customer via WhatsApp or any other messaging platform using the Share button.

    The receipt includes a reference number at the bottom (e.g., #1-3, #1-4, #1-13, etc.), and this same number will also appear on the KOT display. This way, even without a receipt printer, you can easily match each order to the correct customer.

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Rutendo
Rutendo
Asked: July 11, 2025In:

Hie Good Day ! My name is Rutendo, and I run a wholesale business here in Zimbabwe. Most of my customers are small business owners, and I offer them goods on credit. I want a POS system that allows me to: Issue ...

  1. SalesPlay
    SalesPlay Champion

    Hi Rutendo Yes, SalesPlay has all the features you’re looking for to manage your wholesale business offering credit to clients: ✅ Issue Credit Receipts: You can sell items on credit and give customers a credit receipt directly from the POS.✅ Track Outstanding Balances: All unpaid amounts are recordeRead more

    Hi Rutendo

    Yes, SalesPlay has all the features you’re looking for to manage your wholesale business offering credit to clients:

    ✅ Issue Credit Receipts: You can sell items on credit and give customers a credit receipt directly from the POS.
    ✅ Track Outstanding Balances: All unpaid amounts are recorded under the customer’s name, and you can check who owes you at any time.
    ✅ Settle Payments Later: When your clients come to pay, you can do partial or full settlement of their credit invoices.
    ✅ Set Credit Limits: You can set a credit limit for each customer. SalesPlay can also block credit sales beyond the set limit if you enable the enforcement setting.

    You can manage all this easily from both the POS App and the Web Back Office Portal, including detailed reports on who owes what.

    Help Links – https://help.salesplaypos.com/help/how-to-do-credit-settlement–debtor-management

    https://help.salesplaypos.com/help/how-to-do-fully–partial-credit-settlement

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hydeunited
hydeunitedBeginner
Asked: May 9, 2025In:

Is it possible to remove the discount icon from next to the customer icon on the software, and also remove the option to apply your own discount to an item sold, for all users, including the Administrator?

  1. SalesPlay
    SalesPlay Champion

    Hi there! At the moment, it's not possible to remove the Discount icon (next to the Customer icon) from the POS interface, even for the Administrator role. However, when you create a User/Cashier account, you can restrict their ability to apply discounts through the user permissions settings. This eRead more

    Hi there!

    At the moment, it’s not possible to remove the Discount icon (next to the Customer icon) from the POS interface, even for the Administrator role.

    However, when you create a User/Cashier account, you can restrict their ability to apply discounts through the user permissions settings. This ensures that only authorized roles can apply discounts.

    As for the Administrator, the Discount icon and feature will remain visible and accessible by default.

    If you have a specific reason or practical use case for removing or restricting the discount option for the Administrator as well, please do share it with us. Understanding your scenario would help us evaluate whether this could be considered as a future improvement.

    Thanks for your feedback!

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Woven Labels UAE
Woven Labels UAEBeginner
Asked: May 9, 2025In:

I need to ask how to create a group.

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi, You mean KOT Groups ? Here are the steps to setup KOT Group - https://help.salesplaypos.com/help/how-to-setup-kot-printers

    Hi,

    You mean KOT Groups ?

    Here are the steps to setup KOT Group – https://help.salesplaypos.com/help/how-to-setup-kot-printers

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Faris
FarisChampion
Asked: April 9, 2025In:

Hi boss, I’m running a restaurant, and at the same place also selling some bakery items like cupcakes, cakes, and bread. Right now I just put them under few category, but got any easier or more practical way to manage all this ...

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi Faris 👋 Yes, there’s definitely a more practical way to manage this – you can use the "Customize Sale Screen" feature for your setup. For example, you can create two separate customized sale screens – one for "Bakery" and another for "Restaurant". This way, you can easily organize and access itemRead more

    Hi Faris 👋

    Yes, there’s definitely a more practical way to manage this – you can use the “Customize Sale Screen” feature for your setup.

    For example, you can create two separate customized sale screens – one for “Bakery” and another for “Restaurant”. This way, you can easily organize and access items based on your business areas.

    Also, for your restaurant section, you might want to create pages like “Breakfast”, “Lunch”, and “Dinner”. Each of these pages can hold up to 20 fast-moving items, so it’s super easy for your staff to select and bill quickly during busy hours.

    You can even add the same fast-selling items to multiple pages if needed – for example, if cupcakes are popular in both Bakery and Restaurant, just add them to both screens.

    Once you start using this feature, you’ll really see how much smoother and faster your sales process becomes! 😊

    Here is the help link – https://help.salesplaypos.com/help/customize-sale-screen

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Anderson
AndersonBeginner
Asked: November 8, 2024In:

How is gross profit calculated?

  1. Bruce
    Bruce Contributor

    Hi Daniel! In SalesPlay POS, gross profit is calculated automatically during each sale. Here’s how it works: Revenue: When you make a sale, the total amount is recorded as your revenue. Cost of Goods Sold (COGS): Each product you sell has an associated cost (what it costs you to buy or produce the iRead more

    Hi Daniel!

    In SalesPlay POS, gross profit is calculated automatically during each sale. Here’s how it works:

    1. Revenue: When you make a sale, the total amount is recorded as your revenue.
    2. Cost of Goods Sold (COGS): Each product you sell has an associated cost (what it costs you to buy or produce the item). SalesPlay keeps track of these costs for you.
    3. Gross Profit Calculation: Once a sale is made, SalesPlay calculates your gross profit by subtracting the cost of the product from the total sale amount. This happens in real-time, so you can easily see your gross profit right after a sale.
    4. Reports: You can check out detailed reports to see your gross profit for individual products, categories, or even by time period, which helps you analyze your profit margins.

    If you need any help with understanding the reports or setting things up, feel free to reach out. I’m happy to assist!

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Anderson
AndersonBeginner
Asked: October 7, 2024In:

I would like to know if the APPOINTEMENTs function is available on the system

  1. SalesPlay
    SalesPlay Champion

    Yes, the Appointments function is available in the SalesPlay POS system. It allows businesses to easily manage customer bookings and reservations, especially useful for salons, spas, and other service-based industries. For more details, you can visit our Help Centre for a step-by-step guide on how tRead more

    Yes, the Appointments function is available in the SalesPlay POS system.

    It allows businesses to easily manage customer bookings and reservations, especially useful for salons, spas, and other service-based industries.

    For more details, you can visit our Help Centre for a step-by-step guide on how to set up and use the feature.

    Read More – https://help.salesplaypos.com/help/reservations-bookings-appointments

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Anderson
AndersonBeginner
Asked: October 3, 2024In:

How do l remove receipt comment that is popping up every time l process a sale?

  1. SalesPlay
    SalesPlay Champion

    You can disable the receipt comment feature through the Back Office in the "Design Receipt" section. Here's how: Steps to Disable the Feature: Log in to the Back Office Webportal. Select Settings from the main menu. Go to Design Receipt. Click the More button next to "Design Receipt." Turn OFF the SRead more

    You can disable the receipt comment feature through the Back Office in the “Design Receipt” section. Here’s how:

    Steps to Disable the Feature:

    1. Log in to the Back Office Webportal.
    2. Select Settings from the main menu.
    3. Go to Design Receipt.
    4. Click the More button next to “Design Receipt.”
    5. Turn OFF the Space for Receipt Comment option.
    6. Click Update.

    This will stop the comment option from appearing every time you process a sale.

    More – https://help.salesplaypos.com/help/add-comment-notes-or-messages-to-receipts

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