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Credit Billing and Credit Settlement Features
Hi Rutendo Yes, SalesPlay has all the features you’re looking for to manage your wholesale business offering credit to clients: ✅ Issue Credit Receipts: You can sell items on credit and give customers a credit receipt directly from the POS.✅ Track Outstanding Balances: All unpaid amounts are recordeRead more
Hi Rutendo
Yes, SalesPlay has all the features you’re looking for to manage your wholesale business offering credit to clients:
✅ Issue Credit Receipts: You can sell items on credit and give customers a credit receipt directly from the POS.
✅ Track Outstanding Balances: All unpaid amounts are recorded under the customer’s name, and you can check who owes you at any time.
✅ Settle Payments Later: When your clients come to pay, you can do partial or full settlement of their credit invoices.
✅ Set Credit Limits: You can set a credit limit for each customer. SalesPlay can also block credit sales beyond the set limit if you enable the enforcement setting.
You can manage all this easily from both the POS App and the Web Back Office Portal, including detailed reports on who owes what.
Help Links – https://help.salesplaypos.com/help/how-to-do-credit-settlement–debtor-management
https://help.salesplaypos.com/help/how-to-do-fully–partial-credit-settlement
See lessHow to Set Up Weight-Embedded Barcodes for 3-Digit Product Codes
Hi 👋 Thanks for your question and this is a good one. Since you're using 3-digit product codes and a scale that prints weight-embedded barcodes, you'll need to configure a custom barcode profile in SalesPlay POS using the PLU (Price Look-Up code) setting. Here’s how to set it up: Go to Settings >Read more
Hi 👋
Thanks for your question and this is a good one.
Since you’re using 3-digit product codes and a scale that prints weight-embedded barcodes, you’ll need to configure a custom barcode profile in SalesPlay POS using the PLU (Price Look-Up code) setting.
Here’s how to set it up:
Go to
Settings > Barcode Profilein your SalesPlay POS backend.Click on “Add New” to create a custom barcode profile (default formats like EAN-13 can’t be edited).
In the new profile, set the “Number of Digits for PLU” to 2.
This tells the POS to treat the first 3 digits after the prefix as the product code.
Example: If your barcode is
2101452500006→145will be recognized as the product code.Save and apply the new barcode profile.
Why set PLU as 2?
Because your product codes are 3 digits, setting PLU to 2 helps the system extract and match the correct code. For 3-digit codes:
✅ Set PLU = 2
For 4-digit codes → PLU = 1
For 5-digit or longer codes → PLU = 0
More info: How to Add Weight-Embedded Barcodes
Let me know if you need help creating the barcode format itself or testing it with your scale!
See lessRequest for Webhook Support Information
Thank you Aanya!
Thank you Aanya!
See lessHow can I add Gkash to my business in Malaysia?
Hi Amir, yes, you can use Gkash , but please note that it's for now only supported for online WebStore or eCommerce orders through SalesPlay, not for regular in-store payments. If you're running an online store, you can follow this step-by-step guide to set up Gkash for accepting payments: Gkash forRead more
Hi Amir, yes, you can use Gkash , but please note that it’s for now only supported for online WebStore or eCommerce orders through SalesPlay, not for regular in-store payments.
If you’re running an online store, you can follow this step-by-step guide to set up Gkash for accepting payments:
Gkash for Web Store – Setup Guide
Let us know if you need help during the setup!
See lessReciipt method on the API do not return any receipts
Hi Please check the following help articles for guidance on using the API correctly: REST API Access for Integration: https://help.salesplaypos.com/help/rest-api-access-for-integration Webhook Setup and Usage: https://help.salesplaypos.com/help/webhook If you’re still receiving an empty array afterRead more
Hi
Please check the following help articles for guidance on using the API correctly:
REST API Access for Integration: https://help.salesplaypos.com/help/rest-api-access-for-integration
Webhook Setup and Usage: https://help.salesplaypos.com/help/webhook
If you’re still receiving an empty array after confirming your request format and parameters, please contact the support team.
See lessMissing Past Receipts for Refund
Hello Amir Yes, there is a limitation on how far back receipts are displayed in the POS App. The app retains receipts for the past 30 days only. However, all receipts are permanently stored in the BackOffice system, so you can still access older records there. Since the transaction from May 22 is beRead more
Hello Amir
Yes, there is a limitation on how far back receipts are displayed in the POS App. The app retains receipts for the past 30 days only.
However, all receipts are permanently stored in the BackOffice system, so you can still access older records there.
Since the transaction from May 22 is beyond the 30-day limit on the app, it will not appear under Past Receipts in the POS App. As an alternative, you can delete the original receipt via the BackOffice, then issue a new receipt with today’s date and process the refund accordingly. Please note that backdating is not possible—this is just a workaround we suggest for handling such cases.
See lessRequest for Webhook Support Information
Hello Nathen Yes, SalesPlay POS supports webhooks, allowing you to receive real-time notifications for key system events. This is ideal for integrating with local systems like accounting software. Currently supported webhook events include: Inventory updates Product creation/updates/deletion CustomeRead more
Hello Nathen
Yes, SalesPlay POS supports webhooks, allowing you to receive real-time notifications for key system events. This is ideal for integrating with local systems like accounting software.
Currently supported webhook events include:
Inventory updates
Product creation/updates/deletion
Customer creation/updates/deletion
Receipt creation/updates
Credit note and refund updates
When an event occurs, SalesPlay sends a POST request with event details to your configured webhook URL, so your system can react instantly.
You can configure webhooks using the web interface:
🔗 https://cloud.salesplaypos.com/webhooks_setup
For full documentation, setup steps, and example payloads, please visit our help article:
📘 https://help.salesplaypos.com/help/webhook
If you need assistance during development, feel free to reach out SalesPlay Support Team
See lessHow to Display Business Logo and Promotional Ads on Customer Screen
Hi Ricardo, Thank you for your question. To display your business logo and seasonal promotional banners on the customer screen, we recommend using the latest version of the SalesPlay Customer Display App (version 2.0.1). It offers a simplified setup and several enhanced features. Key Features: ShowsRead more
Hi Ricardo,
Thank you for your question.
To display your business logo and seasonal promotional banners on the customer screen, we recommend using the latest version of the SalesPlay Customer Display App (version 2.0.1). It offers a simplified setup and several enhanced features.
Key Features:
Shows real-time order details including items, discounts, taxes, and the total amount.
Displays your business logo and promotional ads or banners.
Supports dark mode (based on your device’s system settings).
Compatible with both portrait and landscape modes.
(Note: Logos and promotional images are only visible in landscape mode.)
✅ Download the app:
SalesPlay Customer Display – Google Play Store
🛠 Setup guide:
How to Setup Customer Display App
If you’re currently using an older version, we highly recommend updating to version 2.0.1 for the best experience.
See lessIssue with Subscription Renewal Payment Failed
Hi Carl, We’ve recently improved the Billing & Subscriptions section in the SalesPlay Back Office to reduce payment failures and ensure smoother transactions. As part of the new process, you may be required to update any missing information in your Billing Information page. Specifically, pleaseRead more
Hi Carl,
We’ve recently improved the Billing & Subscriptions section in the SalesPlay Back Office to reduce payment failures and ensure smoother transactions.
As part of the new process, you may be required to update any missing information in your Billing Information page. Specifically, please make sure to:
Re-enter your card details, including the Name on Card
Complete the Billing Details section with your full address and contact information
✅ Step 1: Update Card Details
Add the “Name on Card” to avoid card creation errors.
✅ Step 2: Update Billing Information
Ensure all billing fields (including address) are filled correctly.
These steps are important to ensure your payment goes through successfully.
If you need further help, feel free to contact our support team via chat.
See lessXero integration
Hello Faene, Kincly check the "Transaction Schedule Time" in your back office settings. Sales data from the POS app is sent to Xero exactly at the scheduled time you’ve configured. Make sure the date and time are correctly set. If the issue persists, feel free to reach out to our support team via thRead more
Hello Faene,
Kincly check the “Transaction Schedule Time” in your back office settings.
Sales data from the POS app is sent to Xero exactly at the scheduled time you’ve configured. Make sure the date and time are correctly set.
If the issue persists, feel free to reach out to our support team via the Online Chat or by emailing us at [email protected].
You can also refer to our help video for step-by-step guidance: How to Use Xero Accounting Software with SalesPlay POS
Thank you!
See less