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KOT CONECTION
Hi Please note that the KOT/BOT Display App is not compatible with the WebPOS version. It is designed to work only with the Android POS App. If you're using WebPOS, you will need to set up a KOT printer instead to receive kitchen order tickets. We apologize for the inconvenience and appreciate yourRead more
Hi
Please note that the KOT/BOT Display App is not compatible with the WebPOS version. It is designed to work only with the Android POS App.
If you’re using WebPOS, you will need to set up a KOT printer instead to receive kitchen order tickets.
We apologize for the inconvenience and appreciate your understanding.
How to set up KOT printers: https://help.salesplaypos.com/help/how-to-setup-kot-printers
See lessError in KOT display
Hi Please make sure you're using the latest version of the KOT/BOT Display App. You can also follow this detailed guide to help with setup and troubleshooting:https://help.salesplaypos.com/help/kot-bot-display-app Before You Begin:Make sure both the POS App and the KOT/BOT Display App are connectedRead more
Hi
Please make sure you’re using the latest version of the KOT/BOT Display App. You can also follow this detailed guide to help with setup and troubleshooting:
https://help.salesplaypos.com/help/kot-bot-display-app
Before You Begin:
Make sure both the POS App and the KOT/BOT Display App are connected to the same Wi-Fi network.
Ensure KOT Groups have been created, and that products or categories are assigned to those groups in the Back Office Web Portal.
Troubleshooting – If You Face Issues:
1️⃣ Check Wi-Fi Connection
Ensure both devices are on the same network — sometimes they may switch without you noticing.
2️⃣ Weak Wi-Fi Signal
A poor signal can cause issues. To test the connection:
Open the POS App
Go to Main Menu > Settings > Printers
Tap the connected display
Tap “Test Connection”
3️⃣ KOT Group Might Be Disabled
Make sure the group is enabled:
Go to Main Menu > Settings > Printers in the POS App
Tap the connected display
Turn ON the toggle for “Printer Groups”
Tap Save
4️⃣ Still Not Working? Try Restarting
Remove the existing KOT Display from the POS App
Restart both the POS App and the KOT/BOT Display App
Ensure both apps are open and connected to the same Wi-Fi
This usually resolves most connection issues.
See lessCredit Sales and Balance Tracking on WebPOS
Hi Mishu Yes, you're right — the Android version currently supports credit sales, balance tracking, and full credit settlement features, including detailed back-office reports. As for WebPOS, we’re happy to let you know that this feature is currently under development and will be released soon. We uRead more
Hi Mishu
Yes, you’re right — the Android version currently supports credit sales, balance tracking, and full credit settlement features, including detailed back-office reports.
As for WebPOS, we’re happy to let you know that this feature is currently under development and will be released soon. We understand how important this functionality is for managing your credit customers, and we’re working to bring the same smooth experience to the web platform.
We’ll keep you posted on the release timeline. Thank you for your patience and continued support!
Debtor Management and Credit Settlement – https://help.salesplaypos.com/help/how-to-do-credit-settlement–debtor-management
See lessManaging Expenses
Hi Anderson Yes, SalesPlay POS offers a useful feature to manage your retail store’s expenses through the Drawer Transactions section. You can record various types of Cash In and Cash Out transactions, such as petty cash expenses, supplier payments, salary, donations, bill payments, staff lunch or mRead more
Hi Anderson
Yes, SalesPlay POS offers a useful feature to manage your retail store’s expenses through the Drawer Transactions section.
You can record various types of Cash In and Cash Out transactions, such as petty cash expenses, supplier payments, salary, donations, bill payments, staff lunch or meals or any other cash-related activity directly from the POS terminal.
To learn how to add and track these transactions, please visit: https://help.salesplaypos.com/help/drawer-transactions
This helps maintain accurate cash flow records and ensures better expense tracking within your store.
See lessCredit Billing and Credit Settlement Features
Hi Rutendo Yes, SalesPlay has all the features you’re looking for to manage your wholesale business offering credit to clients: ✅ Issue Credit Receipts: You can sell items on credit and give customers a credit receipt directly from the POS.✅ Track Outstanding Balances: All unpaid amounts are recordeRead more
Hi Rutendo
Yes, SalesPlay has all the features you’re looking for to manage your wholesale business offering credit to clients:
✅ Issue Credit Receipts: You can sell items on credit and give customers a credit receipt directly from the POS.
✅ Track Outstanding Balances: All unpaid amounts are recorded under the customer’s name, and you can check who owes you at any time.
✅ Settle Payments Later: When your clients come to pay, you can do partial or full settlement of their credit invoices.
✅ Set Credit Limits: You can set a credit limit for each customer. SalesPlay can also block credit sales beyond the set limit if you enable the enforcement setting.
You can manage all this easily from both the POS App and the Web Back Office Portal, including detailed reports on who owes what.
Help Links – https://help.salesplaypos.com/help/how-to-do-credit-settlement–debtor-management
https://help.salesplaypos.com/help/how-to-do-fully–partial-credit-settlement
See lessHow to Set Up Weight-Embedded Barcodes for 3-Digit Product Codes
Hi 👋 Thanks for your question and this is a good one. Since you're using 3-digit product codes and a scale that prints weight-embedded barcodes, you'll need to configure a custom barcode profile in SalesPlay POS using the PLU (Price Look-Up code) setting. Here’s how to set it up: Go to Settings >Read more
Hi 👋
Thanks for your question and this is a good one.
Since you’re using 3-digit product codes and a scale that prints weight-embedded barcodes, you’ll need to configure a custom barcode profile in SalesPlay POS using the PLU (Price Look-Up code) setting.
Here’s how to set it up:
Go to
Settings > Barcode Profilein your SalesPlay POS backend.Click on “Add New” to create a custom barcode profile (default formats like EAN-13 can’t be edited).
In the new profile, set the “Number of Digits for PLU” to 2.
This tells the POS to treat the first 3 digits after the prefix as the product code.
Example: If your barcode is
2101452500006→145will be recognized as the product code.Save and apply the new barcode profile.
Why set PLU as 2?
Because your product codes are 3 digits, setting PLU to 2 helps the system extract and match the correct code. For 3-digit codes:
✅ Set PLU = 2
For 4-digit codes → PLU = 1
For 5-digit or longer codes → PLU = 0
More info: How to Add Weight-Embedded Barcodes
Let me know if you need help creating the barcode format itself or testing it with your scale!
See lessRequest for Webhook Support Information
Thank you Aanya!
Thank you Aanya!
See lessHow can I add Gkash to my business in Malaysia?
Hi Amir, yes, you can use Gkash , but please note that it's for now only supported for online WebStore or eCommerce orders through SalesPlay, not for regular in-store payments. If you're running an online store, you can follow this step-by-step guide to set up Gkash for accepting payments: Gkash forRead more
Hi Amir, yes, you can use Gkash , but please note that it’s for now only supported for online WebStore or eCommerce orders through SalesPlay, not for regular in-store payments.
If you’re running an online store, you can follow this step-by-step guide to set up Gkash for accepting payments:
Gkash for Web Store – Setup Guide
Let us know if you need help during the setup!
See lessReciipt method on the API do not return any receipts
Hi Please check the following help articles for guidance on using the API correctly: REST API Access for Integration: https://help.salesplaypos.com/help/rest-api-access-for-integration Webhook Setup and Usage: https://help.salesplaypos.com/help/webhook If you’re still receiving an empty array afterRead more
Hi
Please check the following help articles for guidance on using the API correctly:
REST API Access for Integration: https://help.salesplaypos.com/help/rest-api-access-for-integration
Webhook Setup and Usage: https://help.salesplaypos.com/help/webhook
If you’re still receiving an empty array after confirming your request format and parameters, please contact the support team.
See lessMissing Past Receipts for Refund
Hello Amir Yes, there is a limitation on how far back receipts are displayed in the POS App. The app retains receipts for the past 30 days only. However, all receipts are permanently stored in the BackOffice system, so you can still access older records there. Since the transaction from May 22 is beRead more
Hello Amir
Yes, there is a limitation on how far back receipts are displayed in the POS App. The app retains receipts for the past 30 days only.
However, all receipts are permanently stored in the BackOffice system, so you can still access older records there.
Since the transaction from May 22 is beyond the 30-day limit on the app, it will not appear under Past Receipts in the POS App. As an alternative, you can delete the original receipt via the BackOffice, then issue a new receipt with today’s date and process the refund accordingly. Please note that backdating is not possible—this is just a workaround we suggest for handling such cases.
See less