Hi,

The Historical Reports Subscription was introduced to provide longer access to older SalesPlay reports.

Storing and securing large amounts of sales data requires ongoing server and maintenance costs. This update helps us manage these costs and continue improving SalesPlay.

Free Plan includes 31 days of reports, while existing paid plans include up to 6 months.

Thank you for your understanding and continued support. More details here – https://help.salesplay.com/help/historical-reports-subscription/

Hi Mari.

Yes, SalesPlay POS supports Uber Eats integration.

Once configured, Uber Eats orders are automatically synchronized to your SalesPlay POS and kitchen in real time, reducing manual order entry and improving order accuracy.

The integration connects your Uber Eats merchant account with SalesPlay using the Uber Eats Developer Portal, where you’ll create an API application and obtain your Client ID and Client Secret.

After linking your store, incoming Uber Eats orders will be received directly in your POS.

You can find the complete step-by-step setup guide here:

https://help.salesplay.com/help/uber-eats-integration/

Hi,

There can be several reasons for these issues. The problem may be related to hardware, software, or the network setup. Below are some important areas to check.

1. Check Network Cables

Inspect all Ethernet cables connected to the POS, routers, switches, and printers.

A network cable contains 8 small copper wires, and if some of them are damaged, data transmission may become unstable. In some cases, cables can be damaged by:

• Rat or rodent bites

• Heavy objects crushing the cable

• Frequent bending or wear and tear

Recently, we encountered a customer case where rats had damaged the network cables, causing POS and printer communication failures.

2. Verify IP Address Configuration

Ensure that:

• Each device (POS, printer, tablet) has the correct IP address

• There are no duplicate IP addresses

• All devices are within the same network range

Incorrect IP configuration can prevent devices from communicating properly.

3. Check the Number of Devices Connected to the Access Point

If too many devices are connected to the same Wi-Fi access point, the network may become slow or unstable.

In many restaurants, the same Wi-Fi network is used for:

• POS systems

• Tablets

• Kitchen printers

• Customer Wi-Fi

This can create network congestion.

4. Use a Separate Network for POS Operations

It is recommended to use a separate router or SSID for POS-related devices, including:

• POS terminals

• Tablet ordering devices

• KOT printers

Customer Wi-Fi should ideally be on a different network to avoid interference.

5. Check Internet Speed

Even if the internet is working, the download and upload speeds provided by the service provider may be unstable.

Make sure your connection provides stable bandwidth for POS operations.

6. Check Router Placement and Distance

If routers or access points are too far from the devices, signal strength may be weak.

In such cases, you may need:

• Wi-Fi extenders

• Additional access points

• Better router placement

Hi, thank you for your question.

When you register your account, the email address you provide becomes your Back-Office username, and it cannot be changed afterward. As an alternative, you can create a new User with the preferred email address and assign all necessary access levels to that account.

If you accidentally used the wrong email during registration, we recommend downloading your product list, creating a new account with the correct email, and then bulk-uploading your product list again.

If you need any assistance with the bulk upload process, we’re happy to support you.

Hello Rahim, Yes!

SalesPlay Back Office now supports creating Purchase Return Notes (PRN) to easily return purchased products to suppliers.

• The Stock Adjustment (SA) feature still exists for industries that prefer it.

• You can now use PRN for proper supplier returns, keeping your stock and accounting accurate.

• Version supporting this feature: 1.115.7

This makes managing supplier returns much easier for book shops and other retail businesses.

Follow these steps to create and manage a PRN:

• Log in to the SalesPlay POS Back Office.
• Click Inventory from the left-side navigation menu.
• Select Purchase Return Note (PRN).
• Click Create Purchase Return Note to start a new return.
• Choose the Shop/Branch where the return is being processed.
• Select a Reason for Return from the dropdown (e.g., Damage, Expired).
• Choose the Supplier (if applicable).
• Enter the Return Stock Quantity for each product.
• Click the Add (+) icon to confirm each item.
• Finally, click Create to save and submit the Purchase Return Note.

Help Article – https://help.salesplaypos.com/help/purchase-return-note-prn-supplier-returns