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Is it possible to use SalesPlay’s POS features for generating invoices at the customer’s location during a move?
Hi Suheb Yes, You Can Use SalesPlay POS for On-Site Invoicing Absolutely! With the SalesPlay POS app installed on a mobile phone, tablet, or handheld device, you can easily carry the system to the customer's location and generate invoices on-site — whether it’s at their home or office during a movinRead more
Hi Suheb
Yes, You Can Use SalesPlay POS for On-Site Invoicing
Absolutely! With the SalesPlay POS app installed on a mobile phone, tablet, or handheld device, you can easily carry the system to the customer’s location and generate invoices on-site — whether it’s at their home or office during a moving service.
To print the invoice, you can use a portable Bluetooth printer, which connects seamlessly with the app. This setup is widely used by sales teams, distribution channels, and field service providers who need to create and issue bills instantly while on the move.
It’s a flexible, mobile-friendly solution designed to support businesses on the go!
See lessNo products found error
Hi, There can be several reasons for the “No products found” error when importing a CSV or XLSX file using the products template. One common issue occurs when data is copied and pasted from another document, this can cause hidden formatting issues that interfere with the upload. We recommend clearinRead more
Hi,
There can be several reasons for the “No products found” error when importing a CSV or XLSX file using the products template.
One common issue occurs when data is copied and pasted from another document, this can cause hidden formatting issues that interfere with the upload. We recommend clearing all formatting before uploading the file.
Additionally, language or encoding mismatches (e.g., using special characters or different language inputs) can also cause problems during import.
To help you resolve this quickly, please send your product list file to our support team at [email protected]. They’ll review it and assist you with the import.
See lessBetter way to handle sale screen and fast moving products
Hi Faris 👋 Yes, there’s definitely a more practical way to manage this – you can use the "Customize Sale Screen" feature for your setup. For example, you can create two separate customized sale screens – one for "Bakery" and another for "Restaurant". This way, you can easily organize and access itemRead more
Hi Faris 👋
Yes, there’s definitely a more practical way to manage this – you can use the “Customize Sale Screen” feature for your setup.
For example, you can create two separate customized sale screens – one for “Bakery” and another for “Restaurant”. This way, you can easily organize and access items based on your business areas.
Also, for your restaurant section, you might want to create pages like “Breakfast”, “Lunch”, and “Dinner”. Each of these pages can hold up to 20 fast-moving items, so it’s super easy for your staff to select and bill quickly during busy hours.
You can even add the same fast-selling items to multiple pages if needed – for example, if cupcakes are popular in both Bakery and Restaurant, just add them to both screens.
Once you start using this feature, you’ll really see how much smoother and faster your sales process becomes! 😊
Here is the help link – https://help.salesplaypos.com/help/customize-sale-screen
See lessCash Drawer Opening concern with iMin POS Device
Hello Agar If your cash drawer is not opening when connected to your iMin POS device, you may need to adjust the ESC/POS command settings. Follow these steps: Open the POS App Main Menu. Go to Settings. Select Printers. Click Add (+) button or edit an existing printer setup. Click Advanced Settings.Read more
Hello Agar
If your cash drawer is not opening when connected to your iMin POS device, you may need to adjust the ESC/POS command settings. Follow these steps:
You can find more details in the SalesPlay Help Centre: Change Drawer ESC/POS Commands.
See lessCan I use the same account to sign in on both Android and iOS POS devices?
Hello Jay Sorry to inform, for now , you cannot sign in across different platforms. This means that if you registered on an Android POS, you cannot sign in on an iOS POS, and vice versa. You can use Android, Web POS, and iOS terminals in the same shop with one email. All the data will sync together.Read more
Hello Jay
Sorry to inform, for now , you cannot sign in across different platforms. This means that if you registered on an Android POS, you cannot sign in on an iOS POS, and vice versa.
You can use Android, Web POS, and iOS terminals in the same shop with one email. All the data will sync together.
For example, a receipt made on Web POS will also appear on the iOS and Android devices in that shop.”
Also, you can use the same email address for up to three different platforms by creating three separate shops.
For example, one shop can be on an Android device, another on an iOS device, and the third on Web POS.
See lessAuto logout of waiter once they have placed order.
Hi, Sorry, this type of option is not available at the moment. Anyway, we appreciate your suggestion and will forward it to our product team for discussion. Thank you for your feedback!
Unable to register
Hi, Please contact us via [email protected] or our Online Chat service, and we are ready to help you solve this.
Hi, Please contact us via [email protected] or our Online Chat service, and we are ready to help you solve this.
See lessCant scan to sales screen scince update 1.6.8
Hi, Please contact us via [email protected] or our Online Chat service, and we are ready to help you to solve this.
Hi, Please contact us via [email protected] or our Online Chat service, and we are ready to help you to solve this.
See lessEmbedded Price Barcode Not Reading Price
Hello We can test this in our lab to identify the issue. It seems like there might have been a setup issue. Please contact us via [email protected] or our Online Chat service, and we can check your account and barcode setup. We'll also replicate the process in our lab to find a solution for you.Read more
Hello
We can test this in our lab to identify the issue. It seems like there might have been a setup issue. Please contact us via [email protected] or our Online Chat service, and we can check your account and barcode setup.
We’ll also replicate the process in our lab to find a solution for you.
Looking forward to assisting you!
See lessEmbedded Price Barcode – Not reading price
Hi It sounds like there may have been an issue during setup. If you can contact us via [email protected] or reach out through our Online Chat service, we’d be happy to assist you. We can check your account, review your barcode setup, and also replicate the process in our lab to test it for you.Read more
Hi
It sounds like there may have been an issue during setup.
If you can contact us via support@salesplay.com or reach out through our Online Chat service, we’d be happy to assist you.
We can check your account, review your barcode setup, and also replicate the process in our lab to test it for you.
Looking forward to helping you resolve this!
See less