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KOT CONECTION
Hi Please note that the KOT/BOT Display App is not compatible with the WebPOS version. It is designed to work only with the Android POS App. If you're using WebPOS, you will need to set up a KOT printer instead to receive kitchen order tickets. We apologize for the inconvenience and appreciate yourRead more
Hi
Please note that the KOT/BOT Display App is not compatible with the WebPOS version. It is designed to work only with the Android POS App.
If you’re using WebPOS, you will need to set up a KOT printer instead to receive kitchen order tickets.
We apologize for the inconvenience and appreciate your understanding.
How to set up KOT printers: https://help.salesplaypos.com/help/how-to-setup-kot-printers
See lessSet Bills in Hindi Language
Hi Kart You can easily print receipts in Hindi using the SalesPlay POS system, as it supports multiple languages including Hindi and other non-Latin scripts. Follow these steps to set your printer to print bills in Hindi: Open the POS App and go to the Main Menu. Select Settings > Printers. Tap tRead more
Hi Kart
You can easily print receipts in Hindi using the SalesPlay POS system, as it supports multiple languages including Hindi and other non-Latin scripts.
Follow these steps to set your printer to print bills in Hindi:
Open the POS App and go to the Main Menu.
Select Settings > Printers.
Tap the Add (+) button.
Choose Printer Type as Receipts.
Select your Printer Model (If it’s not listed, choose Other Model).
Set the Connection Mode and configure the other required settings.
Choose the correct Paper Size.
Click on Advanced Settings.
Set the Printer Mode to Graphic Enhanced.
Click SAVE.
For Hindi and other non-Latin languages, it’s recommended to use the Graphic Enhanced printer mode. If you face any issues, try switching to Graphic Legacy mode for better results.
For more details, you can visit the official help article:
See less🔗 How to Change the Receipt Printing Language
How to get SalesPlay REST API Access for Business Integration
Hi, Thank you for reaching out and for using SalesPlay POS to power your business! You can find detailed API documentation at our developer portal:👉 https://developer.salesplaypos.com We’re glad to hear that you're planning an integration with your custom systems. Currently, the following REST APIsRead more
Hi,
Thank you for reaching out and for using SalesPlay POS to power your business!
You can find detailed API documentation at our developer portal:
👉 https://developer.salesplaypos.com
We’re glad to hear that you’re planning an integration with your custom systems. Currently, the following REST APIs are available for integration:
Categories
Subcategories
Measurements
Taxes
Customers
Suppliers
Products
Receipts
Orders
Shops
Payment Types
GRN (Goods Received Notes)
Inventory
You can find detailed API documentation and integration guidelines at our developer portal:
👉 https://developer.salesplaypos.com
If you haven’t already, please log in to the SalesPlay Backoffice, navigate to Integrations > Access Token, and generate your personal access token to start using the APIs securely.
Should you need help with specific use cases or endpoints, feel free to contact us anytime — we’re here to support your integration journey!
See lessHey Any One There?
Hi, You mean KOT Groups ? Here are the steps to setup KOT Group - https://help.salesplaypos.com/help/how-to-setup-kot-printers
Hi,
You mean KOT Groups ?
Here are the steps to setup KOT Group – https://help.salesplaypos.com/help/how-to-setup-kot-printers
See lessIs it possible to use SalesPlay’s POS features for generating invoices at the customer’s location during a move?
Hi Suheb Yes, You Can Use SalesPlay POS for On-Site Invoicing Absolutely! With the SalesPlay POS app installed on a mobile phone, tablet, or handheld device, you can easily carry the system to the customer's location and generate invoices on-site — whether it’s at their home or office during a movinRead more
Hi Suheb
Yes, You Can Use SalesPlay POS for On-Site Invoicing
Absolutely! With the SalesPlay POS app installed on a mobile phone, tablet, or handheld device, you can easily carry the system to the customer’s location and generate invoices on-site — whether it’s at their home or office during a moving service.
To print the invoice, you can use a portable Bluetooth printer, which connects seamlessly with the app. This setup is widely used by sales teams, distribution channels, and field service providers who need to create and issue bills instantly while on the move.
It’s a flexible, mobile-friendly solution designed to support businesses on the go!
See lessNo products found error
Hi, There can be several reasons for the “No products found” error when importing a CSV or XLSX file using the products template. One common issue occurs when data is copied and pasted from another document, this can cause hidden formatting issues that interfere with the upload. We recommend clearinRead more
Hi,
There can be several reasons for the “No products found” error when importing a CSV or XLSX file using the products template.
One common issue occurs when data is copied and pasted from another document, this can cause hidden formatting issues that interfere with the upload. We recommend clearing all formatting before uploading the file.
Additionally, language or encoding mismatches (e.g., using special characters or different language inputs) can also cause problems during import.
To help you resolve this quickly, please send your product list file to our support team at [email protected]. They’ll review it and assist you with the import.
See lessBetter way to handle sale screen and fast moving products
Hi Faris 👋 Yes, there’s definitely a more practical way to manage this – you can use the "Customize Sale Screen" feature for your setup. For example, you can create two separate customized sale screens – one for "Bakery" and another for "Restaurant". This way, you can easily organize and access itemRead more
Hi Faris 👋
Yes, there’s definitely a more practical way to manage this – you can use the “Customize Sale Screen” feature for your setup.
For example, you can create two separate customized sale screens – one for “Bakery” and another for “Restaurant”. This way, you can easily organize and access items based on your business areas.
Also, for your restaurant section, you might want to create pages like “Breakfast”, “Lunch”, and “Dinner”. Each of these pages can hold up to 20 fast-moving items, so it’s super easy for your staff to select and bill quickly during busy hours.
You can even add the same fast-selling items to multiple pages if needed – for example, if cupcakes are popular in both Bakery and Restaurant, just add them to both screens.
Once you start using this feature, you’ll really see how much smoother and faster your sales process becomes! 😊
Here is the help link – https://help.salesplaypos.com/help/customize-sale-screen
See lessCan I use the same account to sign in on both Android and iOS POS devices?
Hello Jay Sorry to inform, for now , you cannot sign in across different platforms. This means that if you registered on an Android POS, you cannot sign in on an iOS POS, and vice versa. You can use Android, Web POS, and iOS terminals in the same shop with one email. All the data will sync together.Read more
Hello Jay
Sorry to inform, for now , you cannot sign in across different platforms. This means that if you registered on an Android POS, you cannot sign in on an iOS POS, and vice versa.
You can use Android, Web POS, and iOS terminals in the same shop with one email. All the data will sync together.
For example, a receipt made on Web POS will also appear on the iOS and Android devices in that shop.”
Also, you can use the same email address for up to three different platforms by creating three separate shops.
For example, one shop can be on an Android device, another on an iOS device, and the third on Web POS.
See lessIs Sunmi or Imin POS devices' Dual Display work with SalesPlay?
Dear Community, Yes, SalesPlay POS does support dual displays on compatible devices, including models from Sunmi and Imin. To ensure proper functionality, the dual display must be correctly set up within the SalesPlay POS settings. You can find detailed steps on configuring dual displays in SalesPlaRead more
Dear Community,
Yes, SalesPlay POS does support dual displays on compatible devices, including models from Sunmi and Imin.
To ensure proper functionality, the dual display must be correctly set up within the SalesPlay POS settings.
You can find detailed steps on configuring dual displays in SalesPlay’s Help Centre. Please visit this link for the complete setup instructions.
Link – https://help.salesplaypos.com/help/how-to-setup-dual-display
See lessHow to Link SalesPlay Android POS App with Web POS Version
Hi! Yes, If you first registered with the SalesPlay Android POS App and now want to add a Web POS on your laptop, just follow the steps listed below: Step 1: Set Up in the Back Office Log In – Open SalesPlay POS Back Office and login to your account. Go to Settings – From the main menu, select SettiRead more
Hi! Yes,
If you first registered with the SalesPlay Android POS App and now want to add a Web POS on your laptop, just follow the steps listed below:
Step 1: Set Up in the Back Office
Step 2: Connect Your Android POS App
Help Link – https://help.salesplaypos.com/help/web-pos-and-android-pos-app-on-same-account
See less