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How can I reorder modifiers in my restaurant POS app?
Hi Antonio You can now arrange modifier groups and modifier products in any order you like. Simply drag and drop them in the Back-office to set how they appear on your SalesPlay POS app. For example: You can show Sauces category before Cheese. You can list Roquefort first in the Cheese group. This hRead more
Hi Antonio
You can now arrange modifier groups and modifier products in any order you like. Simply drag and drop them in the Back-office to set how they appear on your SalesPlay POS app.
For example:
You can show Sauces category before Cheese.
You can list Roquefort first in the Cheese group.
This helps make billing faster and easier, and ensures your most popular modifiers are always visible to your staff.
Steps to Change Modifier Group Order
Steps to Change Modifier Order
Help Article : https://help.salesplaypos.com/help/modifiers
See lessBulk upload failed
Hi Viji Sometimes bulk upload fails even if all conditions seem correct because of hidden formatting issues or minor mistakes in your CSV file. Here are some tips to help: Clear formatting – If you copied data from Excel or Google Sheets, use “Clear Format” to remove hidden styles or characters. InRead more
Hi Viji
Sometimes bulk upload fails even if all conditions seem correct because of hidden formatting issues or minor mistakes in your CSV file. Here are some tips to help:
Clear formatting – If you copied data from Excel or Google Sheets, use “Clear Format” to remove hidden styles or characters.
In Excel: Select all cells → Home → Editing → Clear → Clear Formats.
Fill only the necessary columns – For a quick and simple upload, you only need to fill 5 columns in the CSV file.
Check for common issues:
Create categories first – Category names in the CSV must exactly match those in your POS (case-sensitive).
No duplicate product codes – Each product must have a unique
product_code.Trim spaces – Remove extra spaces at the beginning or end of product names, codes, or prices.
Avoid emojis or special characters – Don’t use symbols like %, &, @, quotes, or emojis.
Correct number format – Prices and stock should be plain numbers (no currency symbols).
Don’t change headers – The CSV has 30 column headers; do not rename, delete, or move them.
Max 2000 rows per file – Split files if you have more than 2000 products.
Shop-specific file – Each CSV is unique to the shop; don’t reuse for other shops.
Don’t leave key fields blank – At minimum, fill in the 5 basic columns.
Correct file type – Save as CSV UTF-8 (Comma delimited), especially for non-English languages.
Following these steps usually resolves most upload failures. You can also refer to the official guide here: SalesPlay Bulk Upload Help.
See lessCan SalesPlay POS show Currency Notes on billing screen ?
Hi Agar The new Payment Interface was launched in version 115.5, and it includes exactly this feature. So update your app to the latest version of the SalesPlay POS. We have redesigned the payment process to be faster, smarter, and more user-friendly. One of the key improvements is the addition of cRead more
Hi Agar
The new Payment Interface was launched in version 115.5, and it includes exactly this feature. So update your app to the latest version of the SalesPlay POS.
We have redesigned the payment process to be faster, smarter, and more user-friendly. One of the key improvements is the addition of currency-note shortcuts, allowing cashiers to quickly select common denominations.
What’s New
The system automatically displays relevant currency denominations based on your registered country.
For example, in India you’ll see options like ₹10, ₹50, ₹100, ₹200, ₹500
This speeds up cash transactions by letting cashiers simply tap the note amount instead of entering it manually.
Example
For a bill amount of ₹40, the interface will suggest notes such as:
₹50, ₹100, ₹200, etc.
Important
Landscape mode only: Currency note suggestions appear in landscape mode.
Portrait mode: Standard keypad remains.
Full guide & screenshots: New Payment Interface Help Article
See lessHow can i show Gross Total on receipts?
Hi Aanya Yes there is a setting in SalesPlay Back-office that lets you show exactly what you want: the full value of all products, then the discount, then what the customer has to pay (grand total). Here’s how you can enable it: Steps to Show Gross Total on Receipts Log in to your Back Office. Go toRead more
Hi Aanya
Yes there is a setting in SalesPlay Back-office that lets you show exactly what you want: the full value of all products, then the discount, then what the customer has to pay (grand total).
Here’s how you can enable it: Steps to Show Gross Total on Receipts
What This Does
Once enabled, your receipts (printed, e-receipt, PDF, and past receipts) will show:
• Gross Total – sum of all product prices before discounts and taxes.
• Subtotal – after discounts are applied.
• Grand Total – after taxes and any extra charges.
More Details – https://help.salesplaypos.com/help/gross-total
See lessCan i use SalesPlay POS Offline and Sync bills later?
Hi Yes, you can continue basic billing in Offline Mode when your internet is slow or unavailable. Once your internet connection is stable, simply go to Manage Sales → Past Receipts and tap Sync Receipts to the Cloud to send all offline receipts to the Back Office. Important: Do not uninstall the appRead more
Hi Yes, you can continue basic billing in Offline Mode when your internet is slow or unavailable.
Once your internet connection is stable, simply go to Manage Sales → Past Receipts and tap Sync Receipts to the Cloud to send all offline receipts to the Back Office.
Important:
Do not uninstall the app
Do not clear the app data
Doing either before syncing may cause your unsynced receipts to be lost.
More Details and Step-by-step video – https://help.salesplaypos.com/help/how-to-sync-offline-receipts
See lessXero integration
Hi Integrating Xero with the SalesPlay POS system allows your business to streamline financial operations by automatically passing your daily sales summary to Xero. You can also set a scheduled time for transactions to be sent. In your case, please check the scheduled transaction time in the POS setRead more
Hi
Integrating Xero with the SalesPlay POS system allows your business to streamline financial operations by automatically passing your daily sales summary to Xero. You can also set a scheduled time for transactions to be sent.
In your case, please check the scheduled transaction time in the POS settings. The sales data will only appear in Xero according to this schedule.
More Details – https://help.salesplaypos.com/help/how-to-use-xero-accounting-software-with-salesplay-pos
See lessCan I order online?
Hi Yes! You can now manage online orders directly through the SalesPlay POS System. You have two options: Link Your Online StoreYou can connect your WooCommerce or Shopify store to SalesPlay POS. Once customers place orders online, they appear directly in your POS app, allowing you to view and proceRead more
Hi Yes! You can now manage online orders directly through the SalesPlay POS System.
You have two options:
Link Your Online Store
You can connect your WooCommerce or Shopify store to SalesPlay POS. Once customers place orders online, they appear directly in your POS app, allowing you to view and process online orders seamlessly.
How to connect WooCommerce: WooCommerce Integration
How to connect Shopify: Shopify Integration
Use the SalesPlay Web Store
The POS System also includes a Web Store feature. You can showcase your products on a dedicated URL where customers can place orders, add delivery notes, or select their preferred payment method. These orders automatically sync with your POS app and appear with a red dot in the “Open Orders” section for easy tracking.
This way, you can efficiently manage all online orders without leaving your POS system.
See lessCan I print a Kitchen Order Ticket (KOT) for every product separately in my order?
Hello Aarav Yes! The POS system has a KOT printer setting called “Print single product per KOT/BOT.” When enabled, it generates a separate KOT for each item in an order. For example, if a customer orders 2 Biriyani and 3 Fried Rice, the system will print 5 KOTs – 2 for Biriyani and 3 for Fried Rice.Read more
Hello Aarav
Yes! The POS system has a KOT printer setting called “Print single product per KOT/BOT.”
When enabled, it generates a separate KOT for each item in an order. For example, if a customer orders 2 Biriyani and 3 Fried Rice, the system will print 5 KOTs – 2 for Biriyani and 3 for Fried Rice. This allows kitchen staff to assign each KOT to the cook responsible for that dish.
Once the food is prepared, cooks can place each KOT near the corresponding dish or plate, making it easy for waiters to serve the correct items to the right customers.
Help Steps – https://help.salesplaypos.com/help/how-to-enable-item-specific-kot-bot-ticket-printing
See lessOrder number
Hi Aldert When you charge a customer, a receipt is generated. You can either print it or share it digitally with the customer via WhatsApp or any other messaging platform using the Share button. The receipt includes a reference number at the bottom (e.g., #1-3, #1-4, #1-13, etc.), and this same numbRead more
Hi Aldert
When you charge a customer, a receipt is generated. You can either print it or share it digitally with the customer via WhatsApp or any other messaging platform using the Share button.
The receipt includes a reference number at the bottom (e.g., #1-3, #1-4, #1-13, etc.), and this same number will also appear on the KOT display. This way, even without a receipt printer, you can easily match each order to the correct customer.
See lessHow to Generate Sales Reports for Specific Hours
Hi Aanya Yes, you can generate a report for a specific time range such as 4 PM to 2 AM directly from the Back Office web portal. Please follow these steps: Log in to the Back Office web portal. Go to the Reports section in the main menu. Select either Sales Summary or Receipts Reports. Click the cloRead more
Hi Aanya
Yes, you can generate a report for a specific time range such as 4 PM to 2 AM directly from the Back Office web portal. Please follow these steps:
Log in to the Back Office web portal.
Go to the Reports section in the main menu.
Select either Sales Summary or Receipts Reports.
Click the clock icon next to “All Day.”
Choose “Custom Period.”
Set your desired start and end times (e.g., 4 PM to 2 AM).
Run the report to view your results.
This will give you a detailed sales report for your specific business hours.
See less