Hi

Integrating Xero with the SalesPlay POS system allows your business to streamline financial operations by automatically passing your daily sales summary to Xero. You can also set a scheduled time for transactions to be sent.

In your case, please check the scheduled transaction time in the POS settings. The sales data will only appear in Xero according to this schedule.

More Details – https://help.salesplaypos.com/help/how-to-use-xero-accounting-software-with-salesplay-pos

Hello Aarav

Yes! The POS system has a KOT printer setting called “Print single product per KOT/BOT.”

When enabled, it generates a separate KOT for each item in an order. For example, if a customer orders 2 Biriyani and 3 Fried Rice, the system will print 5 KOTs – 2 for Biriyani and 3 for Fried Rice. This allows kitchen staff to assign each KOT to the cook responsible for that dish.

Once the food is prepared, cooks can place each KOT near the corresponding dish or plate, making it easy for waiters to serve the correct items to the right customers.

Help Steps – https://help.salesplaypos.com/help/how-to-enable-item-specific-kot-bot-ticket-printing

Hi Aanya

Yes, you can generate a report for a specific time range such as 4 PM to 2 AM directly from the Back Office web portal. Please follow these steps:

1. Log in to the Back Office web portal.

2. Go to the Reports section in the main menu.

3. Select either Sales Summary or Receipts Reports.

4. Click the clock icon next to “All Day.”

5. Choose “Custom Period.”

6. Set your desired start and end times (e.g., 4 PM to 2 AM).

7. Run the report to view your results.

This will give you a detailed sales report for your specific business hours.

Hi

Please make sure you’re using the latest version of the KOT/BOT Display App. You can also follow this detailed guide to help with setup and troubleshooting:
https://help.salesplaypos.com/help/kot-bot-display-app

Before You Begin:
Make sure both the POS App and the KOT/BOT Display App are connected to the same Wi-Fi network.
Ensure KOT Groups have been created, and that products or categories are assigned to those groups in the Back Office Web Portal.

Troubleshooting – If You Face Issues:

1️⃣ Check Wi-Fi Connection
Ensure both devices are on the same network — sometimes they may switch without you noticing.

2️⃣ Weak Wi-Fi Signal
A poor signal can cause issues. To test the connection:

• Open the POS App

• Go to Main Menu > Settings > Printers

• Tap the connected display

• Tap “Test Connection”

3️⃣ KOT Group Might Be Disabled
Make sure the group is enabled:

• Go to Main Menu > Settings > Printers in the POS App

• Tap the connected display

• Turn ON the toggle for “Printer Groups”

• Tap Save

4️⃣ Still Not Working? Try Restarting

• Remove the existing KOT Display from the POS App

• Restart both the POS App and the KOT/BOT Display App

• Ensure both apps are open and connected to the same Wi-Fi

This usually resolves most connection issues.

Hi Anderson

Yes, SalesPlay POS offers a useful feature to manage your retail store’s expenses through the Drawer Transactions section.

You can record various types of Cash In and Cash Out transactions, such as petty cash expenses, supplier payments, salary, donations, bill payments, staff lunch or meals or any other cash-related activity directly from the POS terminal.

To learn how to add and track these transactions, please visit: https://help.salesplaypos.com/help/drawer-transactions

This helps maintain accurate cash flow records and ensures better expense tracking within your store.