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Ewigelig
Ewigelig
Asked: August 10, 2025In:

Hi, i don’t have receipt printers. If i have 20 customers ordering at pos point and orders shows on KOT, after that order is ready how do i know for which customer it is. The customer does not know his ...

  1. SalesPlay
    SalesPlay Champion

    Hi Aldert When you charge a customer, a receipt is generated. You can either print it or share it digitally with the customer via WhatsApp or any other messaging platform using the Share button. The receipt includes a reference number at the bottom (e.g., #1-3, #1-4, #1-13, etc.), and this same numbRead more

    Hi Aldert

    When you charge a customer, a receipt is generated. You can either print it or share it digitally with the customer via WhatsApp or any other messaging platform using the Share button.

    The receipt includes a reference number at the bottom (e.g., #1-3, #1-4, #1-13, etc.), and this same number will also appear on the KOT display. This way, even without a receipt printer, you can easily match each order to the correct customer.

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Aanya
Aanya
Asked: August 6, 2025In:

  1. SalesPlay
    SalesPlay Champion

    Hi Aanya Yes, you can generate a report for a specific time range such as 4 PM to 2 AM directly from the Back Office web portal. Please follow these steps: Log in to the Back Office web portal. Go to the Reports section in the main menu. Select either Sales Summary or Receipts Reports. Click the cloRead more

    Hi Aanya

    Yes, you can generate a report for a specific time range such as 4 PM to 2 AM directly from the Back Office web portal. Please follow these steps:

    1. Log in to the Back Office web portal.

    2. Go to the Reports section in the main menu.

    3. Select either Sales Summary or Receipts Reports.

    4. Click the clock icon next to “All Day.”

    5. Choose “Custom Period.”

    6. Set your desired start and end times (e.g., 4 PM to 2 AM).

    7. Run the report to view your results.

    This will give you a detailed sales report for your specific business hours.

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info@dropbeachclub.com
[email protected]
Asked: July 24, 2025In:

Hello! I’m trying to conect my web APP to my KOT device, and I’m having some problems. I have conected my tablets to the KOT device with no problems, but with my laptob it’s beeing impossible. The version of the ...

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi Please note that the KOT/BOT Display App is not compatible with the WebPOS version. It is designed to work only with the Android POS App. If you're using WebPOS, you will need to set up a KOT printer instead to receive kitchen order tickets. We apologize for the inconvenience and appreciate yourRead more

    Hi

    Please note that the KOT/BOT Display App is not compatible with the WebPOS version. It is designed to work only with the Android POS App.

    If you’re using WebPOS, you will need to set up a KOT printer instead to receive kitchen order tickets.

    We apologize for the inconvenience and appreciate your understanding.

    How to set up KOT printers: https://help.salesplaypos.com/help/how-to-setup-kot-printers

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Peco Peco
Peco Peco
Asked: August 16, 2024In:

Hello, I need help. I downloaded the app and made all the necessary settings to use it in my restaurant. But when I want to send my orders to the KOT display in the kitchen, it won’t let me. An error ...

  1. SalesPlay
    SalesPlay Champion

    Hi Please make sure you're using the latest version of the KOT/BOT Display App. You can also follow this detailed guide to help with setup and troubleshooting:https://help.salesplaypos.com/help/kot-bot-display-app Before You Begin:Make sure both the POS App and the KOT/BOT Display App are connectedRead more

    Hi

    Please make sure you’re using the latest version of the KOT/BOT Display App. You can also follow this detailed guide to help with setup and troubleshooting:
    https://help.salesplaypos.com/help/kot-bot-display-app

    Before You Begin:
    Make sure both the POS App and the KOT/BOT Display App are connected to the same Wi-Fi network.
    Ensure KOT Groups have been created, and that products or categories are assigned to those groups in the Back Office Web Portal.

    Troubleshooting – If You Face Issues:

    1️⃣ Check Wi-Fi Connection
    Ensure both devices are on the same network — sometimes they may switch without you noticing.

    2️⃣ Weak Wi-Fi Signal
    A poor signal can cause issues. To test the connection:

    • Open the POS App

    • Go to Main Menu > Settings > Printers

    • Tap the connected display

    • Tap “Test Connection”

    3️⃣ KOT Group Might Be Disabled
    Make sure the group is enabled:

    • Go to Main Menu > Settings > Printers in the POS App

    • Tap the connected display

    • Turn ON the toggle for “Printer Groups”

    • Tap Save

    4️⃣ Still Not Working? Try Restarting

    • Remove the existing KOT Display from the POS App

    • Restart both the POS App and the KOT/BOT Display App

    • Ensure both apps are open and connected to the same Wi-Fi

    This usually resolves most connection issues.

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Mishu
Mishu
Asked: July 21, 2025In:

Hi, good day! I’m using WebPOS, and most of my customers buy on credit. I want to: Give credit receipts when customers take items on credit Track their outstanding balances Mark payments when they pay me back I couldn’t find this option in WebPOS, but ...

  1. SalesPlay
    SalesPlay Champion

    Hi Mishu Yes, you're right — the Android version currently supports credit sales, balance tracking, and full credit settlement features, including detailed back-office reports. As for WebPOS, we’re happy to let you know that this feature is currently under development and will be released soon. We uRead more

    Hi Mishu

    Yes, you’re right — the Android version currently supports credit sales, balance tracking, and full credit settlement features, including detailed back-office reports.

    As for WebPOS, we’re happy to let you know that this feature is currently under development and will be released soon. We understand how important this functionality is for managing your credit customers, and we’re working to bring the same smooth experience to the web platform.

    We’ll keep you posted on the release timeline. Thank you for your patience and continued support!

    Debtor Management and Credit Settlement – https://help.salesplaypos.com/help/how-to-do-credit-settlement–debtor-management

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Anderson
AndersonBeginner
Asked: December 3, 2024In:

Is there any feature to manage—the retail store’s expenses?

  1. SalesPlay
    SalesPlay Champion

    Hi Anderson Yes, SalesPlay POS offers a useful feature to manage your retail store’s expenses through the Drawer Transactions section. You can record various types of Cash In and Cash Out transactions, such as petty cash expenses, supplier payments, salary, donations, bill payments, staff lunch or mRead more

    Hi Anderson

    Yes, SalesPlay POS offers a useful feature to manage your retail store’s expenses through the Drawer Transactions section.

    You can record various types of Cash In and Cash Out transactions, such as petty cash expenses, supplier payments, salary, donations, bill payments, staff lunch or meals or any other cash-related activity directly from the POS terminal.

    To learn how to add and track these transactions, please visit: https://help.salesplaypos.com/help/drawer-transactions

    This helps maintain accurate cash flow records and ensures better expense tracking within your store.

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Ricardo
Ricardo
Asked: June 25, 2025In:

  1. SalesPlay
    SalesPlay Champion

    Hi Ricardo, Thank you for your question. To display your business logo and seasonal promotional banners on the customer screen, we recommend using the latest version of the SalesPlay Customer Display App (version 2.0.1). It offers a simplified setup and several enhanced features. Key Features: ShowsRead more

    Hi Ricardo,

    Thank you for your question.

    To display your business logo and seasonal promotional banners on the customer screen, we recommend using the latest version of the SalesPlay Customer Display App (version 2.0.1). It offers a simplified setup and several enhanced features.

    Key Features:

    • Shows real-time order details including items, discounts, taxes, and the total amount.

    • Displays your business logo and promotional ads or banners.

    • Supports dark mode (based on your device’s system settings).

    • Compatible with both portrait and landscape modes.
      (Note: Logos and promotional images are only visible in landscape mode.)

    ✅ Download the app:
    SalesPlay Customer Display – Google Play Store

    🛠 Setup guide:
    How to Setup Customer Display App

    If you’re currently using an older version, we highly recommend updating to version 2.0.1 for the best experience.

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