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SalesPlay POS Community Latest Questions

Tatenda
Tatenda
Asked: April 16, 2024In:

Dear Community, I am planning to purchase either Sunmi or Imin latest model. I saw some major POS apps are not compatible with dual display. Is SalesPlay support dual display for above POS brands ?

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Dear Community, Yes, SalesPlay POS does support dual displays on compatible devices, including models from Sunmi and Imin. To ensure proper functionality, the dual display must be correctly set up within the SalesPlay POS settings. You can find detailed steps on configuring dual displays in SalesPlaRead more

    Dear Community,

    Yes, SalesPlay POS does support dual displays on compatible devices, including models from Sunmi and Imin.

    To ensure proper functionality, the dual display must be correctly set up within the SalesPlay POS settings.

    You can find detailed steps on configuring dual displays in SalesPlay’s Help Centre. Please visit this link for the complete setup instructions.

    Link – https://help.salesplaypos.com/help/how-to-setup-dual-display

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Nathan
Nathan
Asked: April 17, 2024In:

When I have the SalesPlay App installed on my Sunmi POS device, the keyboard doesn’t appear when I need it. Sometimes the keyboard shows up, but it doesn’t let me type letters or numbers. How can I fix this issue?

  1. Antony
    Antony

    Hello, Which Sunmi model you using?

    Hello, Which Sunmi model you using?

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Miguel
MiguelBeginner
Asked: April 10, 2024In:

Hey friends! I am running a dairy shop and rolling out some promotions. Here’s the deal: when customers buy 5 Yoghurts, they get one for free. Right now, I’m handling this by giving discounts, but it’s a bit tricky. Is there a ...

  1. Matha
    Matha

    Read this help article https://help.salesplaypos.com/help/how-to-implement-a-buy-one-get-one-free-promotion

    Read this help article https://help.salesplaypos.com/help/how-to-implement-a-buy-one-get-one-free-promotion

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Hassan
Hassan
Asked: August 2, 2024In:

We run a mini market chain and customers want vouchers they can give as gifts. Can we use SalesPlay POS to manage these vouchers so customers can use them in our supermarkets?

  1. João
    João

    I saw they have added this feature recently  https://help.salesplaypos.com/help/voucher-feature

    I saw they have added this feature recently  https://help.salesplaypos.com/help/voucher-feature

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Matha
Matha
Asked: April 30, 2024In:

I just now registered and setup SalesPlay webpos. I setup Epson TM-T20iii Printer model but it is not printing the receipt. When i print shift report it does print it. strange. i deleted the setup and again did this but failing

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hello Matha, Apologies for the inconvenience caused by the printer issue you encountered. If you've uploaded a logo, please remove it and upload it again. It appears that the problem is related to the logo. So, kindly remove the logo from the back office and try again. This should resolve your issueRead more

    Hello Matha,

    Apologies for the inconvenience caused by the printer issue you encountered. If you’ve uploaded a logo, please remove it and upload it again. It appears that the problem is related to the logo.

    So, kindly remove the logo from the back office and try again.

    This should resolve your issue.

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Agar
AgarLearner
Asked: May 30, 2024In:

I want to get Two-KOT Receipts at the same time in one-printer ? Basically, when we select item and then issue the KOT, kitchen printer should print two-KOTs.

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi, If you need to print multiple KOTs on the same printer, set up multiple printer setup pages. Enable the "Print KOT / BOT" option and turn off the "Print receipts and bills" option. Additionally, enable the "Printer Groups" option and save your changes. Access the POS App's main menu. Navigate toRead more

    Hi,

    If you need to print multiple KOTs on the same printer, set up multiple printer setup pages. Enable the “Print KOT / BOT” option and turn off the “Print receipts and bills” option. Additionally, enable the “Printer Groups” option and save your changes.

    1. Access the POS App’s main menu.
    2. Navigate to “Settings.”
    3. Click on “Printers.”
    4. Add a new printer by clicking the “Add” button.
    5. Enter the printer’s name and other relevant details.
    6. OFF the “Print receipts and bills” option.
    7. Enable the “Print KOT / BOT” option.
    8. Enable the relevant “Printer Groups”
    9. Save your settings.

    Read this further – https://help.salesplaypos.com/help/same-printer-receipts-and-kot-printing

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Bill
Bill
Asked: May 10, 2024In:

How to print receipt and order at same time? I dont know how to setting because i see my friend use Salesplay they print the receipt and after that order comes after. Can you guys help me?

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi Bill, This can be done. "Printing Receipts and KOTs from the Same Printer" option in the SalesPlay POS System allows users to configure a single printer to print both receipts for customers and Kitchen Order Tickets (KOTs) simultaneously. Steps POS App Configuration Copy URL Access the POS App'sRead more

    Hi Bill, This can be done.

    “Printing Receipts and KOTs from the Same Printer” option in the SalesPlay POS System allows users to configure a single printer to print both receipts for customers and Kitchen Order Tickets (KOTs) simultaneously.

    Steps

    POS App Configuration
    Copy URL
    Access the POS App’s main menu.
    Navigate to “Settings.”
    Click on “Printers.”
    Add a new printer by clicking the “Add” button.
    Enter the printer’s name and other relevant details.
    Enable the “Print receipts and bills” option.
    Enable the “Print KOT / BOT” option.
    Enable the relevant “Printer Groups”
    Save your settings.

    (If you already set up the page for normal receipts, do edit the existing printer setup page. Turn on the “Print receipts and bills” option first. Then enable the “Print KOT / BOT” option. After that enable “Printer Groups” options, and save your changes. )

    For further details check – https://help.salesplaypos.com/help/same-printer-receipts-and-kot-printing

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