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SalesPlay POS Community Latest Questions

Tatenda
Tatenda
Asked: April 16, 2024In:

Dear Community, I am planning to purchase either Sunmi or Imin latest model. I saw some major POS apps are not compatible with dual display. Is SalesPlay support dual display for above POS brands ?

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Dear Community, Yes, SalesPlay POS does support dual displays on compatible devices, including models from Sunmi and Imin. To ensure proper functionality, the dual display must be correctly set up within the SalesPlay POS settings. You can find detailed steps on configuring dual displays in SalesPlaRead more

    Dear Community,

    Yes, SalesPlay POS does support dual displays on compatible devices, including models from Sunmi and Imin.

    To ensure proper functionality, the dual display must be correctly set up within the SalesPlay POS settings.

    You can find detailed steps on configuring dual displays in SalesPlay’s Help Centre. Please visit this link for the complete setup instructions.

    Link – https://help.salesplaypos.com/help/how-to-setup-dual-display

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Zahra
ZahraLearner
Asked: April 17, 2024In:

How can I use cash rounding for my business in Bahrain? We need to use three decimal places. The SalesPlay help center says the Cash-rounding option is available, but I can’t find it. How do I use cash rounding?

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hello Zahra, As a reply to your question. Yes. Bahrain's use of 3 decimals, we've introduced a new cash rounding option called "Manual Rounding." This feature allows you to precisely adjust the bill total to accommodate customized discounts, intricate tax calculations, or meet the specific decimal pRead more

    Hello Zahra,

    As a reply to your question. Yes.

    Bahrain’s use of 3 decimals, we’ve introduced a new cash rounding option called “Manual Rounding.” This feature allows you to precisely adjust the bill total to accommodate customized discounts, intricate tax calculations, or meet the specific decimal precision standards of countries like Bahrain.

    For more assistance on setting up Manual Cash Rounding, please visit our Help Link:  https://help.salesplaypos.com/help/how-to-set-up-manual-cash-rounding

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Miguel
MiguelBeginner
Asked: April 10, 2024In:

Hey friends! I am running a dairy shop and rolling out some promotions. Here’s the deal: when customers buy 5 Yoghurts, they get one for free. Right now, I’m handling this by giving discounts, but it’s a bit tricky. Is there a ...

  1. Matha
    Matha

    Read this help article https://help.salesplaypos.com/help/how-to-implement-a-buy-one-get-one-free-promotion

    Read this help article https://help.salesplaypos.com/help/how-to-implement-a-buy-one-get-one-free-promotion

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Farsi
Farsi
Asked: April 16, 2024In:

My receipts print aren’t printing the full footer message, especially the “Terms and Conditions” part. It’s too long and gets cut off halfway, even spilling over to the next receipt’s header. I had to remove the footer message for now, but ...

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi Farsi. There is an option to adjust the extra space. Follow below steps or the help article link here. 1. POS App main menu 2. Select “ Settings ” 3. Select “Printers” 4. Click on the already created printer or Click the “Add (+) button 5. Select printer type as “ Advanced settings” 6. Select a mRead more

    Hi Farsi.

    There is an option to adjust the extra space. Follow below steps or the help article link here.

    1. POS App main menu

    2. Select “ Settings ”

    3. Select “Printers”

    4. Click on the already created printer or Click the “Add (+) button

    5. Select printer type as “ Advanced settings”

    6. Select a measurement from the Extra Space for Receipt Edge dropdown

    7. Click SAVE

     

    Help Article – https://help.salesplaypos.com/help/how-to-set-extra-space-for-receipt-edge-in-printer-settings

     

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Farsi
Farsi
Asked: April 16, 2024In:

We need to make the KOT number bigger on the printed KOTs. It’s too small right now. Can we find a way to make it larger or more noticeable? Thank you

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    This option is available. To make the KOT number and other details more prominent on the printed KOTs in SalesPlay, you can adjust the styling settings by following these steps: 1. POS App main menu 2. Select “ Settings ” 3. Select “Printers” 4. Click on the already created printer or Click the “AddRead more

    This option is available. To make the KOT number and other details more prominent on the printed KOTs in SalesPlay, you can adjust the styling settings by following these steps:

    1. POS App main menu
    2. Select “ Settings ”
    3. Select “Printers”
    4. Click on the already created printer or Click the “Add (+) button
    5. Tick On “Styled KOT”
    6. Click SAVE

    Navigate to the provided link: How to Set Up Styled KOT.

    By following these steps, you should be able to enhance the visibility of the KOT number on the printed KOTs, making it easier for kitchen staff to identify and process orders effectively.

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Anderson
AndersonBeginner
Asked: November 8, 2024In:

Can you change the back office login email?

  1. SalesPlay
    SalesPlay Champion

    Hi, thank you for your question. When you register your account, the email address you provide becomes your Back-Office username, and it cannot be changed afterward. As an alternative, you can create a new User with the preferred email address and assign all necessary access levels to that account.Read more

    Hi, thank you for your question.

    When you register your account, the email address you provide becomes your Back-Office username, and it cannot be changed afterward. As an alternative, you can create a new User with the preferred email address and assign all necessary access levels to that account.

    If you accidentally used the wrong email during registration, we recommend downloading your product list, creating a new account with the correct email, and then bulk-uploading your product list again.

    If you need any assistance with the bulk upload process, we’re happy to support you.

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Williamsj043
Williamsj043Beginner
Asked: March 11, 2025In:

I’ve been facing recurring payment gateway errors with my POS software recently, and it’s starting to impact the transaction process. These errors usually occur when trying to process payments, either causing the transaction to fail or delay. The issue seems ...

  1. CRG-MARK
    CRG-MARK

    might be worth adding which payment gateway is being used. as well as which hardware

    might be worth adding which payment gateway is being used. as well as which hardware

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