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SalesPlay POS Community Latest Questions

Farsi
Farsi
Asked: April 16, 2024In: General Technical Issues

My receipt's bottom edge cuts during printing, any solution?

My receipts print aren’t printing the full footer message, especially the “Terms and Conditions” part. It’s too long and gets cut off halfway, even spilling over to the next receipt’s header. I had to remove the footer message for now, but ...

  1. SalesPlay
    Best Answer
    SalesPlay Champion
    Added an answer on May 8, 2024 at 5:00 am

    Hi Farsi. There is an option to adjust the extra space. Follow below steps or the help article link here. 1. POS App main menu 2. Select “ Settings ” 3. Select “Printers” 4. Click on the already created printer or Click the “Add (+) button 5. Select printer type as “ Advanced settings” 6. Select a mRead more

    Hi Farsi.

    There is an option to adjust the extra space. Follow below steps or the help article link here.

    1. POS App main menu

    2. Select “ Settings ”

    3. Select “Printers”

    4. Click on the already created printer or Click the “Add (+) button

    5. Select printer type as “ Advanced settings”

    6. Select a measurement from the Extra Space for Receipt Edge dropdown

    7. Click SAVE

     

    Help Article – https://help.salesplaypos.com/help/how-to-set-extra-space-for-receipt-edge-in-printer-settings

     

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Carlos
Carlos
Asked: August 2, 2024In: Sales

How i reset KOT or BOT Numbers?

Hello Community! My KOT numbers keep printing continuously even after the day has ended. Can I reset the KOT number so I can start with a fresh number the next morning?  

  1. SalesPlay
    SalesPlay Champion
    Added an answer on August 6, 2024 at 6:15 am

    Hello! Yes, you can reset your KOT (Kitchen Order Ticket) or BOT (Bar Order Ticket) numbers to start with a fresh sequence each day. To reset the KOT or BOT number sequence, follow these steps: How to reset the KOT number sequence • POS App main menu • Select “ Manage Sale ” • Click “Cash ManagementRead more

    Hello!

    Yes, you can reset your KOT (Kitchen Order Ticket) or BOT (Bar Order Ticket) numbers to start with a fresh sequence each day. To reset the KOT or BOT number sequence, follow these steps:

    How to reset the KOT number sequence
    • POS App main menu
    • Select “ Manage Sale ”
    • Click “Cash Management”
    • Select “Shift End’
    • Tick On the “Reset KOT number sequence” option
    • Click “Run Shift End Process”
    • Click “Complete”

    ( Once you complete, the KOT number will reset at the beginning of the next shift.)

    Special Note :
    To run this process, you need to activate the “Shift” function from the BackOffice.

    Help Article – https://help.salesplaypos.com/help/reset-kot-number-sequence

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Bruce
BruceContributor
Asked: October 8, 2024In: Products

Best Approach to Set Pizza Sizes in the POS System

  1. SalesPlay
    SalesPlay Champion
    Added an answer on October 8, 2024 at 3:09 pm

    Hello, I recommend using the Variants feature for this scenario, as it will make things much easier for your staff. When you click on a pizza in the POS app, a popup window will appear, allowing you to quickly select the size (Large, Medium, or Personal) without having to navigate through differentRead more

    Hello,

    I recommend using the Variants feature for this scenario, as it will make things much easier for your staff. When you click on a pizza in the POS app, a popup window will appear, allowing you to quickly select the size (Large, Medium, or Personal) without having to navigate through different categories.

    On the other hand, using Subcategories would require extra steps—first selecting Pizza and then selecting the size, which could slow down the process. You can still use Subcategories for different pizza types like Pan Pizza, Thin Crust, or Hand Tossed to keep everything organized.

    Hope this helps!

    How to create Variants – More https://help.salesplaypos.com/help/how-to-use-variants-of-products

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Rutendo
Rutendo
Asked: July 11, 2025In: Sales

Credit Billing and Credit Settlement Features

Hie Good Day ! My name is Rutendo, and I run a wholesale business here in Zimbabwe. Most of my customers are small business owners, and I offer them goods on credit. I want a POS system that allows me to: Issue ...

  1. SalesPlay
    SalesPlay Champion
    Added an answer on July 11, 2025 at 11:34 am

    Hi Rutendo Yes, SalesPlay has all the features you’re looking for to manage your wholesale business offering credit to clients: ✅ Issue Credit Receipts: You can sell items on credit and give customers a credit receipt directly from the POS.✅ Track Outstanding Balances: All unpaid amounts are recordeRead more

    Hi Rutendo

    Yes, SalesPlay has all the features you’re looking for to manage your wholesale business offering credit to clients:

    ✅ Issue Credit Receipts: You can sell items on credit and give customers a credit receipt directly from the POS.
    ✅ Track Outstanding Balances: All unpaid amounts are recorded under the customer’s name, and you can check who owes you at any time.
    ✅ Settle Payments Later: When your clients come to pay, you can do partial or full settlement of their credit invoices.
    ✅ Set Credit Limits: You can set a credit limit for each customer. SalesPlay can also block credit sales beyond the set limit if you enable the enforcement setting.

    You can manage all this easily from both the POS App and the Web Back Office Portal, including detailed reports on who owes what.

    Help Links – https://help.salesplaypos.com/help/how-to-do-credit-settlement–debtor-management

    https://help.salesplaypos.com/help/how-to-do-fully–partial-credit-settlement

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Dito
Dito
Asked: April 19, 2024In: Customers

POS for University Canteen

Hello friends, i am Dito and new to here. This is my problem. I manage a university canteen and want to set up a POS system. Students pay cash at the start of the month and receive a canteen card. The ...

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Anderson
AndersonBeginner
Asked: October 3, 2024In: General Technical Issues

How to delete an account

How to delete an account?

  1. Bruce
    Bruce Contributor
    Added an answer on November 19, 2024 at 11:22 am

    Hi Daniel, To delete your account, go to the My Account page in the back office and select the delete option. Please note that refunds are not available for previously purchased licenses. We’re sorry to see you go, and your feedback would be valuable in helping us improve. If you have any suggestionRead more

    Hi Daniel,

    To delete your account, go to the My Account page in the back office and select the delete option. Please note that refunds are not available for previously purchased licenses.

    We’re sorry to see you go, and your feedback would be valuable in helping us improve. If you have any suggestions, feel free to share them with us.

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info@vikingsolutions.co.za
[email protected]
Asked: March 15, 2025In: General questions

Auto logout of waiter once they have placed order.

Is there a way a waiter can be logged out as soon as they place an order for a table. That way the next waiter has to login to transact.

  1. SalesPlay
    SalesPlay Champion
    Added an answer on March 19, 2025 at 11:02 am

    Hi, Sorry, this type of option is not available at the moment. Anyway, we appreciate your suggestion and will forward it to our product team for discussion. Thank you for your feedback!

    Hi,

    Sorry, this type of option is not available at the moment.

    Anyway, we appreciate your suggestion and will forward it to our product team for discussion. Thank you for your feedback!

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