Hi

Please make sure you’re using the latest version of the KOT/BOT Display App. You can also follow this detailed guide to help with setup and troubleshooting:
https://help.salesplaypos.com/help/kot-bot-display-app

Before You Begin:
Make sure both the POS App and the KOT/BOT Display App are connected to the same Wi-Fi network.
Ensure KOT Groups have been created, and that products or categories are assigned to those groups in the Back Office Web Portal.

Troubleshooting – If You Face Issues:

1️⃣ Check Wi-Fi Connection
Ensure both devices are on the same network — sometimes they may switch without you noticing.

2️⃣ Weak Wi-Fi Signal
A poor signal can cause issues. To test the connection:

• Open the POS App

• Go to Main Menu > Settings > Printers

• Tap the connected display

• Tap “Test Connection”

3️⃣ KOT Group Might Be Disabled
Make sure the group is enabled:

• Go to Main Menu > Settings > Printers in the POS App

• Tap the connected display

• Turn ON the toggle for “Printer Groups”

• Tap Save

4️⃣ Still Not Working? Try Restarting

• Remove the existing KOT Display from the POS App

• Restart both the POS App and the KOT/BOT Display App

• Ensure both apps are open and connected to the same Wi-Fi

This usually resolves most connection issues.