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SalesPlay POS Community Latest Questions

Carlos
Carlos
Asked: August 2, 2024In:

Hello Community! My KOT numbers keep printing continuously even after the day has ended. Can I reset the KOT number so I can start with a fresh number the next morning?  

  1. SalesPlay
    SalesPlay Champion

    Hello! Yes, you can reset your KOT (Kitchen Order Ticket) or BOT (Bar Order Ticket) numbers to start with a fresh sequence each day. To reset the KOT or BOT number sequence, follow these steps: How to reset the KOT number sequence • POS App main menu • Select “ Manage Sale ” • Click “Cash ManagementRead more

    Hello!

    Yes, you can reset your KOT (Kitchen Order Ticket) or BOT (Bar Order Ticket) numbers to start with a fresh sequence each day. To reset the KOT or BOT number sequence, follow these steps:

    How to reset the KOT number sequence
    • POS App main menu
    • Select “ Manage Sale ”
    • Click “Cash Management”
    • Select “Shift End’
    • Tick On the “Reset KOT number sequence” option
    • Click “Run Shift End Process”
    • Click “Complete”

    ( Once you complete, the KOT number will reset at the beginning of the next shift.)

    Special Note :
    To run this process, you need to activate the “Shift” function from the BackOffice.

    Help Article – https://help.salesplaypos.com/help/reset-kot-number-sequence

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Anderson
AndersonBeginner
Asked: November 8, 2024In:

Can you change the back office login email?

  1. SalesPlay
    SalesPlay Champion

    Hi, thank you for your question. When you register your account, the email address you provide becomes your Back-Office username, and it cannot be changed afterward. As an alternative, you can create a new User with the preferred email address and assign all necessary access levels to that account.Read more

    Hi, thank you for your question.

    When you register your account, the email address you provide becomes your Back-Office username, and it cannot be changed afterward. As an alternative, you can create a new User with the preferred email address and assign all necessary access levels to that account.

    If you accidentally used the wrong email during registration, we recommend downloading your product list, creating a new account with the correct email, and then bulk-uploading your product list again.

    If you need any assistance with the bulk upload process, we’re happy to support you.

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faene
faene
Asked: June 10, 2025In:

I have connect my Xero accounting with Saleplay. I am not seeing any sales recorded in Xero. Need help to solve this problem

  1. SalesPlay
    SalesPlay Champion

    Hi Integrating Xero with the SalesPlay POS system allows your business to streamline financial operations by automatically passing your daily sales summary to Xero. You can also set a scheduled time for transactions to be sent. In your case, please check the scheduled transaction time in the POS setRead more

    Hi

    Integrating Xero with the SalesPlay POS system allows your business to streamline financial operations by automatically passing your daily sales summary to Xero. You can also set a scheduled time for transactions to be sent.

    In your case, please check the scheduled transaction time in the POS settings. The sales data will only appear in Xero according to this schedule.

    More Details – https://help.salesplaypos.com/help/how-to-use-xero-accounting-software-with-salesplay-pos

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Anderson
AndersonBeginner
Asked: October 3, 2024In:

How to delete an account?

  1. Bruce
    Bruce Contributor

    Hi Daniel, To delete your account, go to the My Account page in the back office and select the delete option. Please note that refunds are not available for previously purchased licenses. We’re sorry to see you go, and your feedback would be valuable in helping us improve. If you have any suggestionRead more

    Hi Daniel,

    To delete your account, go to the My Account page in the back office and select the delete option. Please note that refunds are not available for previously purchased licenses.

    We’re sorry to see you go, and your feedback would be valuable in helping us improve. If you have any suggestions, feel free to share them with us.

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Wayne
Wayne
Asked: January 26, 2025In:

My register keep bumping me out saying license expire I should contact,I see email and phone with no information. I have to delete the app re signing in to back back on ever so often. My account is up to ...

  1. SalesPlay
    SalesPlay Champion

    Hi Wayne, We’re here to assist you! Please feel free to contact us at: Email: [email protected] WhatsApp: +1 888 300 3974 Looking forward to helping you resolve this.

    Hi Wayne,

    We’re here to assist you! Please feel free to contact us at:

    Email: [email protected]
    WhatsApp: +1 888 300 3974

    Looking forward to helping you resolve this.

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alexamorgan
alexamorganBeginner
Asked: July 23, 2025In:

There are lots of popular stores that are selling top quality leather jackets. You can explore some of the best retailers and can order for yourself. These online e-commerce stores give you the freedom to choose your own design and ...

  1. SalesPlay
    SalesPlay Champion

    Hi Yes! You can now manage online orders directly through the SalesPlay POS System. You have two options: Link Your Online StoreYou can connect your WooCommerce or Shopify store to SalesPlay POS. Once customers place orders online, they appear directly in your POS app, allowing you to view and proceRead more

    Hi Yes! You can now manage online orders directly through the SalesPlay POS System.

    You have two options:

    1. Link Your Online Store
      You can connect your WooCommerce or Shopify store to SalesPlay POS. Once customers place orders online, they appear directly in your POS app, allowing you to view and process online orders seamlessly.

    1. Use the SalesPlay Web Store
      The POS System also includes a Web Store feature. You can showcase your products on a dedicated URL where customers can place orders, add delivery notes, or select their preferred payment method. These orders automatically sync with your POS app and appear with a red dot in the “Open Orders” section for easy tracking.

    This way, you can efficiently manage all online orders without leaving your POS system.

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Nathan
Nathan
Asked: April 17, 2024In:

When I have the SalesPlay App installed on my Sunmi POS device, the keyboard doesn’t appear when I need it. Sometimes the keyboard shows up, but it doesn’t let me type letters or numbers. How can I fix this issue?

  1. Antony
    Antony

    Hello, Which Sunmi model you using?

    Hello, Which Sunmi model you using?

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