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SalesPlay POS Community Latest Questions

Zahra
ZahraLearner
Asked: April 17, 2024In:

How can I use cash rounding for my business in Bahrain? We need to use three decimal places. The SalesPlay help center says the Cash-rounding option is available, but I can’t find it. How do I use cash rounding?

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hello Zahra, As a reply to your question. Yes. Bahrain's use of 3 decimals, we've introduced a new cash rounding option called "Manual Rounding." This feature allows you to precisely adjust the bill total to accommodate customized discounts, intricate tax calculations, or meet the specific decimal pRead more

    Hello Zahra,

    As a reply to your question. Yes.

    Bahrain’s use of 3 decimals, we’ve introduced a new cash rounding option called “Manual Rounding.” This feature allows you to precisely adjust the bill total to accommodate customized discounts, intricate tax calculations, or meet the specific decimal precision standards of countries like Bahrain.

    For more assistance on setting up Manual Cash Rounding, please visit our Help Link:  https://help.salesplaypos.com/help/how-to-set-up-manual-cash-rounding

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Anderson
AndersonBeginner
Asked: October 3, 2024In:

How can orders start from 1 every day?

  1. SalesPlay
    SalesPlay Champion

    To make orders start from 1 every day, you can use the "Reset KOT Number Sequence" feature in SalesPlay POS. This feature allows you to reset the KOT (Kitchen Order Ticket) numbers so that they start at 1 each day. You can set the system to automatically reset the numbers daily, ensuring that everyRead more

    To make orders start from 1 every day, you can use the “Reset KOT Number Sequence” feature in SalesPlay POS.

    This feature allows you to reset the KOT (Kitchen Order Ticket) numbers so that they start at 1 each day.

    You can set the system to automatically reset the numbers daily, ensuring that every new day begins with the first order as KOT number 1.

    Help Steps – https://help.salesplaypos.com/help/reset-kot-number-sequence

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Wayne
Wayne
Asked: January 26, 2025In:

eed help don’t know what to do. Buggg saying license expire

  1. SalesPlay
    SalesPlay Champion

    Hi Wayne, We’re here to help! Contact us at [email protected] or WhatsApp +1 888 300 3974.

    Hi Wayne,

    We’re here to help! Contact us at [email protected] or WhatsApp +1 888 300 3974.

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info@dropbeachclub.com
[email protected]
Asked: July 24, 2025In:

Hello! I’m trying to conect my web APP to my KOT device, and I’m having some problems. I have conected my tablets to the KOT device with no problems, but with my laptob it’s beeing impossible. The version of the ...

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi Please note that the KOT/BOT Display App is not compatible with the WebPOS version. It is designed to work only with the Android POS App. If you're using WebPOS, you will need to set up a KOT printer instead to receive kitchen order tickets. We apologize for the inconvenience and appreciate yourRead more

    Hi

    Please note that the KOT/BOT Display App is not compatible with the WebPOS version. It is designed to work only with the Android POS App.

    If you’re using WebPOS, you will need to set up a KOT printer instead to receive kitchen order tickets.

    We apologize for the inconvenience and appreciate your understanding.

    How to set up KOT printers: https://help.salesplaypos.com/help/how-to-setup-kot-printers

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Bill
Bill
Asked: May 10, 2024In:

How to print receipt and order at same time? I dont know how to setting because i see my friend use Salesplay they print the receipt and after that order comes after. Can you guys help me?

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi Bill, This can be done. "Printing Receipts and KOTs from the Same Printer" option in the SalesPlay POS System allows users to configure a single printer to print both receipts for customers and Kitchen Order Tickets (KOTs) simultaneously. Steps POS App Configuration Copy URL Access the POS App'sRead more

    Hi Bill, This can be done.

    “Printing Receipts and KOTs from the Same Printer” option in the SalesPlay POS System allows users to configure a single printer to print both receipts for customers and Kitchen Order Tickets (KOTs) simultaneously.

    Steps

    POS App Configuration
    Copy URL
    Access the POS App’s main menu.
    Navigate to “Settings.”
    Click on “Printers.”
    Add a new printer by clicking the “Add” button.
    Enter the printer’s name and other relevant details.
    Enable the “Print receipts and bills” option.
    Enable the “Print KOT / BOT” option.
    Enable the relevant “Printer Groups”
    Save your settings.

    (If you already set up the page for normal receipts, do edit the existing printer setup page. Turn on the “Print receipts and bills” option first. Then enable the “Print KOT / BOT” option. After that enable “Printer Groups” options, and save your changes. )

    For further details check – https://help.salesplaypos.com/help/same-printer-receipts-and-kot-printing

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Aanya
Aanya
Asked: October 18, 2024In:

Hi, I’m planning to use the SalesPlay POS app for my grocery ...

  1. SalesPlay
    SalesPlay Champion

    Hi Aanya, SalesPlay POS app can handle an unlimited number of products. However, the performance depends on the device you use. For example, if your store has a lot of products and high transaction volumes, you’ll need a high-performance POS device or terminal. Since you have 10,000 products, we recRead more

    Hi Aanya,

    SalesPlay POS app can handle an unlimited number of products. However, the performance depends on the device you use.

    For example, if your store has a lot of products and high transaction volumes, you’ll need a high-performance POS device or terminal.

    Since you have 10,000 products, we recommend a device with at least 8GB of RAM. Anything lower may slow down your system.

    Here are the recommended specifications for your POS Hardware:

    • Memory/RAM: 8GB or higher
    • Internal storage: 16GB or higher
    • Available storage: At least 2GB
    • Operating system: Android 12 or higher
    • 3rd party services: Need Google Play Services
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Ben
Ben
Asked: May 5, 2025In:

i used the products template and i cant import the csv or xsls document, i keep getting an error of no products found .how do i fix this?

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi, There can be several reasons for the “No products found” error when importing a CSV or XLSX file using the products template. One common issue occurs when data is copied and pasted from another document, this can cause hidden formatting issues that interfere with the upload. We recommend clearinRead more

    Hi,

    There can be several reasons for the “No products found” error when importing a CSV or XLSX file using the products template.

    One common issue occurs when data is copied and pasted from another document, this can cause hidden formatting issues that interfere with the upload. We recommend clearing all formatting before uploading the file.

    Additionally, language or encoding mismatches (e.g., using special characters or different language inputs) can also cause problems during import.

    To help you resolve this quickly, please send your product list file to our support team at [email protected]. They’ll review it and assist you with the import.

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