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SalesPlay POS Community Latest Questions

Aanya
Aanya
Asked: April 19, 2024In:

I run a small restaurant in Bangalore and I’m considering implementing a Tablet Ordering System. Has anyone here used it before? How was the experience of managing it? Did you find it successful?

  1. Bruce
    Bruce Contributor

    Hi Aanya, SalesPlay offers a great solution for restaurant businesses, including the Tablet Ordering feature. Many of our users have found it to be highly effective in streamlining operations and improving customer satisfaction. If you'd like, we can set up a quick demo tailored to your restaurant'sRead more

    Hi Aanya,

    SalesPlay offers a great solution for restaurant businesses, including the Tablet Ordering feature. Many of our users have found it to be highly effective in streamlining operations and improving customer satisfaction.

    If you’d like, we can set up a quick demo tailored to your restaurant’s needs so you can see how SalesPlay can help. Feel free to reach out to us at [email protected], and let us know a convenient time for you!

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Nathen
Nathen
Asked: September 22, 2025In:

Hi The internet in my area is often slow, and sometimes I don’t have a stable Wi-Fi connection. Can I use the SalesPlay POS app in Offline Mode to keep billing during these times? If yes, how can I sync all the ...

  1. SalesPlay
    SalesPlay Champion

    Hi Yes, you can continue basic billing in Offline Mode when your internet is slow or unavailable. Once your internet connection is stable, simply go to Manage Sales → Past Receipts and tap Sync Receipts to the Cloud to send all offline receipts to the Back Office. Important: Do not uninstall the appRead more

    Hi Yes, you can continue basic billing in Offline Mode when your internet is slow or unavailable.

    Once your internet connection is stable, simply go to Manage Sales → Past Receipts and tap Sync Receipts to the Cloud to send all offline receipts to the Back Office.

    Important:

    • Do not uninstall the app

    • Do not clear the app data

    Doing either before syncing may cause your unsynced receipts to be lost.

    More Details and Step-by-step video – https://help.salesplaypos.com/help/how-to-sync-offline-receipts

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Wayne
Wayne
Asked: January 26, 2025In:

My register keep bumping me out saying license expire I should contact,I see email and phone with no information. I have to delete the app re signing in to back back on ever so often. My account is up to ...

  1. SalesPlay
    SalesPlay Champion

    Hi Wayne, We’re here to assist you! Please feel free to contact us at: Email: [email protected] WhatsApp: +1 888 300 3974 Looking forward to helping you resolve this.

    Hi Wayne,

    We’re here to assist you! Please feel free to contact us at:

    Email: [email protected]
    WhatsApp: +1 888 300 3974

    Looking forward to helping you resolve this.

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Antonio
AntonioBeginner
Asked: October 24, 2025In:

Hi  I run a restaurant n under my menu items, I have many modifiers. For example, I have 20 types of cheeses. One of my most popular items, Roquefort, currently shows at the bottom of the list, but I want it ...

  1. SalesPlay
    SalesPlay Champion

    Hi Antonio You can now arrange modifier groups and modifier products in any order you like. Simply drag and drop them in the Back-office to set how they appear on your SalesPlay POS app. For example: You can show Sauces category before Cheese. You can list Roquefort first in the Cheese group. This hRead more

    Hi Antonio

    You can now arrange modifier groups and modifier products in any order you like. Simply drag and drop them in the Back-office to set how they appear on your SalesPlay POS app.

    For example:

    • You can show Sauces category before Cheese.

    • You can list Roquefort first in the Cheese group.

    This helps make billing faster and easier, and ensures your most popular modifiers are always visible to your staff.

    Steps to Change Modifier Group Order

    1. Log in to SalesPlay Back Office.
    2. Go to Products → Modifiers.
    3. Click the 3-dot button next to the modifier group.
    4. Select Change Order.
    5. Use the Drag and Drop (burger icon) to move the group where you want it.
    6. Click Save.

     

    Steps to Change Modifier Order

    1. Go to Back Office → Products → Modifiers.
    2. Click Edit next to the modifier group.
    3. Use the Drag and Drop (burger icon) to rearrange modifiers.
    4. Click Save.

     

    Help Article : https://help.salesplaypos.com/help/modifiers

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Viji
Viji
Asked: April 30, 2024In:

I am trying to upload a bulk product list. I have followed all the conditions. but still, it failed to upload. It does not show the exact error message.  What might be the issue?

  1. SalesPlay
    SalesPlay Champion

    Hi Viji Sometimes bulk upload fails even if all conditions seem correct because of hidden formatting issues or minor mistakes in your CSV file. Here are some tips to help: Clear formatting – If you copied data from Excel or Google Sheets, use “Clear Format” to remove hidden styles or characters. InRead more

    Hi Viji

    Sometimes bulk upload fails even if all conditions seem correct because of hidden formatting issues or minor mistakes in your CSV file. Here are some tips to help:

    1. Clear formatting – If you copied data from Excel or Google Sheets, use “Clear Format” to remove hidden styles or characters.

      • In Excel: Select all cells → Home → Editing → Clear → Clear Formats.

    2. Fill only the necessary columns – For a quick and simple upload, you only need to fill 5 columns in the CSV file.

    3. Check for common issues:

      • Create categories first – Category names in the CSV must exactly match those in your POS (case-sensitive).

      • No duplicate product codes – Each product must have a unique product_code.

      • Trim spaces – Remove extra spaces at the beginning or end of product names, codes, or prices.

      • Avoid emojis or special characters – Don’t use symbols like %, &, @, quotes, or emojis.

      • Correct number format – Prices and stock should be plain numbers (no currency symbols).

      • Don’t change headers – The CSV has 30 column headers; do not rename, delete, or move them.

      • Max 2000 rows per file – Split files if you have more than 2000 products.

      • Shop-specific file – Each CSV is unique to the shop; don’t reuse for other shops.

      • Don’t leave key fields blank – At minimum, fill in the 5 basic columns.

      • Correct file type – Save as CSV UTF-8 (Comma delimited), especially for non-English languages.

    Following these steps usually resolves most upload failures. You can also refer to the official guide here: SalesPlay Bulk Upload Help.

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Anderson
AndersonBeginner
Asked: October 3, 2024In:

how to label “Name of Shop” for SalesPlay POS?

  1. Bruce
    Bruce Contributor

    Hi Daniel, Could you clarify what you’re trying to label or where you’d like the shop name to appear in the system? If you're looking to change the "Name of Shop," you can do this through the Back Office by going to Settings > Shops and renaming the shop you want. Please don’t hesitate to reach oRead more

    Hi Daniel,

    Could you clarify what you’re trying to label or where you’d like the shop name to appear in the system?

    If you’re looking to change the “Name of Shop,” you can do this through the Back Office by going to Settings > Shops and renaming the shop you want.

    Please don’t hesitate to reach out if you need any more help. Our team is here and ready to assist!

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Woven Labels UAE
Woven Labels UAEBeginner
Asked: May 9, 2025In:

I need to ask how to create a group.

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi, You mean KOT Groups ? Here are the steps to setup KOT Group - https://help.salesplaypos.com/help/how-to-setup-kot-printers

    Hi,

    You mean KOT Groups ?

    Here are the steps to setup KOT Group – https://help.salesplaypos.com/help/how-to-setup-kot-printers

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