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SalesPlay POS Community Latest Questions

Anat
Anat
Asked: May 16, 2024In: General questions

Backoffice gives error message

When i log in to backoffice it shows an error message saying, “This site can’t be reached”. I checked with several web browsers but same results.  Its working in my mobile and not working my PC. What will be the issue ...

  1. Bruce
    Bruce Contributor
    Added an answer on November 14, 2024 at 11:14 am

    Hi Anat, It sounds like this might be a cache issue on your PC. Here are a few quick steps to try: Clear your browser cache and try a hard refresh on the page, as cached data can sometimes block the site from loading properly. Check your network settings, including any firewall, VPN, or other networRead more

    Hi Anat,

    It sounds like this might be a cache issue on your PC. Here are a few quick steps to try:

    • Clear your browser cache and try a hard refresh on the page, as cached data can sometimes block the site from loading properly.
    • Check your network settings, including any firewall, VPN, or other network restrictions, as these can sometimes block certain sites on specific devices.
    • Disable browser extensions temporarily to see if one might be interfering with loading the site. Extensions like ad blockers can occasionally cause these issues.

    We weren’t running any maintenance on our end at that time, so if the issue still happens, please feel free to reach out to our support team at [email protected]

    we’re here to help!

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Graham
Graham
Asked: October 29, 2024In: Employee Management

Preventing Cashiers Fraud with POS Systems

Hi, I think some of my cashiers may be involved in fraud, but my current system doesn’t have the tools to catch it. Does the SalesPlay POS app have any features to help prevent fraud? What are they? This is a sensitive issue ...

  1. SalesPlay
    SalesPlay Champion
    Added an answer on November 4, 2024 at 4:33 pm

    Hi, We understand how important it is to safeguard your business from potential fraud. The SalesPlay POS app offers several features specifically designed to help prevent fraudulent activity by cashiers. Here’s an overview of some key tools:   Blind Cash Up Feature: This feature prevents cashieRead more

    Hi,

    We understand how important it is to safeguard your business from potential fraud. The SalesPlay POS app offers several features specifically designed to help prevent fraudulent activity by cashiers. Here’s an overview of some key tools:

     

    Blind Cash Up Feature:

    This feature prevents cashiers from viewing the total expected cash in the drawer when closing the register. It can reduce the chances of cash manipulation. You can enable it in your settings here ( https://help.salesplaypos.com/help/how-to-enable-the-blind-cash-up-feature ) .

     

    Deleted Receipts Report:

    SalesPlay provides a report for tracking deleted receipts, allowing you to identify any suspicious deletions made by cashiers. Regularly reviewing this report can highlight unusual activity. Learn more about it here ( https://help.salesplaypos.com/help/deleted-receipts-report ).

     

    Employee Access Control:

    You can manage and limit the permissions of each employee using SalesPlay POS, restricting access to only the functions they need. This feature is crucial for controlling sensitive areas of the POS system. Find out how to set it up here ( https://help.salesplaypos.com/help/how-to-manage-employee-pos-access-rights ).

     

    Avoiding Duplicate Receipts:

    The POS app also helps prevent fraudulent receipt duplication, ensuring that each transaction is only printed once unless reauthorization is given. Details on enabling this setting are available here ( https://help.salesplaypos.com/help/how-to-avoid-printing-duplication-receipts ).

     

    These features are designed with reliability and security in mind to give you greater control over your business operations. If you need assistance with setup or have more questions, feel free to reach out!

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hydeunited
hydeunitedBeginner
Asked: May 9, 2025In: Sales

Remove Discount Option

Is it possible to remove the discount icon from next to the customer icon on the software, and also remove the option to apply your own discount to an item sold, for all users, including the Administrator?

  1. SalesPlay
    SalesPlay Champion
    Added an answer on May 29, 2025 at 10:48 am

    Hi there! At the moment, it's not possible to remove the Discount icon (next to the Customer icon) from the POS interface, even for the Administrator role. However, when you create a User/Cashier account, you can restrict their ability to apply discounts through the user permissions settings. This eRead more

    Hi there!

    At the moment, it’s not possible to remove the Discount icon (next to the Customer icon) from the POS interface, even for the Administrator role.

    However, when you create a User/Cashier account, you can restrict their ability to apply discounts through the user permissions settings. This ensures that only authorized roles can apply discounts.

    As for the Administrator, the Discount icon and feature will remain visible and accessible by default.

    If you have a specific reason or practical use case for removing or restricting the discount option for the Administrator as well, please do share it with us. Understanding your scenario would help us evaluate whether this could be considered as a future improvement.

    Thanks for your feedback!

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Miguel
MiguelBeginner
Asked: April 10, 2024In: General questions

How to handle get one free promotions ?

Hey friends! I am running a dairy shop and rolling out some promotions. Here’s the deal: when customers buy 5 Yoghurts, they get one for free. Right now, I’m handling this by giving discounts, but it’s a bit tricky. Is there a ...

  1. Matha
    Matha
    Added an answer on May 2, 2024 at 6:34 am

    Read this help article https://help.salesplaypos.com/help/how-to-implement-a-buy-one-get-one-free-promotion

    Read this help article https://help.salesplaypos.com/help/how-to-implement-a-buy-one-get-one-free-promotion

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Khalid
Khalid
Asked: August 6, 2024In: Hardware

Wireless PDA Camera for Barcode Scanning

Can I use a wireless PDA with a camera to scan barcodes and add stock to my wholesale business inventory instead of manually entering it on a computer ?

  1. Bruce
    Bruce Contributor
    Added an answer on November 19, 2024 at 11:09 am

    Hi Khalid, Yes, SalesPlay supports PDA devices with barcode scanning capabilities, so you can conveniently add stock to your inventory using a wireless PDA instead of manually entering it on a computer.

    Hi Khalid,

    Yes, SalesPlay supports PDA devices with barcode scanning capabilities, so you can conveniently add stock to your inventory using a wireless PDA instead of manually entering it on a computer.

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mleung@mcs-aruba.com
[email protected]
Asked: December 3, 2024In: Payments

Enable Automatic Billing Features for Spa, Salon, Gyn

Hello All/Support We own a spa/gym facilities, how to enable the automatic billing features ? for below options Salons/Spas: Time-based billing for appointments or room usage. Rental Services: Automate charges for equipment or space rentals. Regards, Michael Leung

  1. SalesPlay
    SalesPlay Champion
    Added an answer on December 3, 2024 at 4:39 pm

    Hello Michael, For your spa and gym facilities, you can utilize the Reservations/Bookings/Appointments feature to enable automatic billing for time-based services like appointments. Here’s how you can set it up: Add your spa or salon staff (e.g., therapists) under the "Other Staff" section. Use theRead more

    Hello Michael,

    For your spa and gym facilities, you can utilize the Reservations/Bookings/Appointments feature to enable automatic billing for time-based services like appointments.

    Here’s how you can set it up:

    1. Add your spa or salon staff (e.g., therapists) under the “Other Staff” section.
    2. Use the Appointments feature to manage and bill for time-based services automatically.

    You can find detailed guidance on setting this up in the following help article:
    Reservations/Bookings/Appointments – https://help.salesplaypos.com/help/reservations-bookings-appointments

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Amir
Amir
Asked: June 26, 2025In: Payments

How can I add Gkash to my business in Malaysia?

  1. SalesPlay
    SalesPlay Champion
    Added an answer on July 8, 2025 at 10:17 am

    Hi Amir, yes, you can use Gkash , but please note that it's for now only supported for online WebStore or eCommerce orders through SalesPlay, not for regular in-store payments. If you're running an online store, you can follow this step-by-step guide to set up Gkash for accepting payments: Gkash forRead more

    Hi Amir, yes, you can use Gkash , but please note that it’s for now only supported for online WebStore or eCommerce orders through SalesPlay, not for regular in-store payments.

    If you’re running an online store, you can follow this step-by-step guide to set up Gkash for accepting payments:

    Gkash for Web Store – Setup Guide

    Let us know if you need help during the setup!

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