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SalesPlay POS Community Latest Questions

Faris
FarisChampion
Asked: August 10, 2026In:

Hello I’m currently using the SalesPlay Free Plan, and I can no longer access my older sales reports. I understand that older reports require the new Historical Reports Subscription. Could someone please explain why this new subscription was introduced and why access ...

  1. SalesPlay
    SalesPlay Champion

    Hi, The Historical Reports Subscription was introduced to provide longer access to older SalesPlay reports. Storing and securing large amounts of sales data requires ongoing server and maintenance costs. This update helps us manage these costs and continue improving SalesPlay. Free Plan includes 31Read more

    Hi,

    The Historical Reports Subscription was introduced to provide longer access to older SalesPlay reports.

    Storing and securing large amounts of sales data requires ongoing server and maintenance costs. This update helps us manage these costs and continue improving SalesPlay.

    Free Plan includes 31 days of reports, while existing paid plans include up to 6 months.

    Thank you for your understanding and continued support. More details here – https://help.salesplay.com/help/historical-reports-subscription/

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João
João
Asked: August 13, 2024In:

Hi, I recently made my monthly subscription payment, but I noticed that the amount deducted from my account was double the expected charge. Can you please assist me in resolving this issue and clarify why the double deduction occurred?

  1. Bruce
    Bruce Contributor

    Hi João, I'm sorry to hear about the double charge! Please reach out to our support team with a detailed email explaining the issue. They will look into it and get back to you as soon as possible. If you haven't done so already, please go ahead and send us an email, and we’ll assist you right away.

    Hi João,

    I’m sorry to hear about the double charge! Please reach out to our support team with a detailed email explaining the issue. They will look into it and get back to you as soon as possible. If you haven’t done so already, please go ahead and send us an email, and we’ll assist you right away.

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Dito
Dito
Asked: April 19, 2024In:

If I stop subscribing to SalesPlay for inventory and employee management after using it, will my past sales data be deleted or will anything happen to my product list?

  1. Bruce
    Bruce Contributor

    Hi Dito, If your subscription expires, none of your POS data will be deleted. However, access to certain features will be restricted until the subscription is renewed for the relevant feature.

    Hi Dito,

    If your subscription expires, none of your POS data will be deleted. However, access to certain features will be restricted until the subscription is renewed for the relevant feature.

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