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SalesPlay POS Community Latest Questions

Anderson
AndersonBeginner
Asked: October 7, 2024In:

how to setup queue

  1. SalesPlay
    SalesPlay Champion

    The Queue Management feature in the SalesPlay POS system helps businesses manage customer waiting lines efficiently. It assigns customers a number or position in a queue, allowing them to wait for their turn without crowding. This feature can display the current status of the queue, so customers knoRead more

    The Queue Management feature in the SalesPlay POS system helps businesses manage customer waiting lines efficiently.

    It assigns customers a number or position in a queue, allowing them to wait for their turn without crowding. This feature can display the current status of the queue, so customers know when it’s their turn, helping to streamline operations and reduce wait times.

    It’s especially useful in busy environments like restaurants, clinics, or banks where managing customer flow is crucial.

    Help Steps – https://help.salesplaypos.com/help/how-to-set-up-queue-management

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Jay
Jay
Asked: March 19, 2025In:

Hello

  1. SalesPlay
    Best Answer
    SalesPlay Champion
    This answer was edited.

    Hello Jay Sorry to inform, for now , you cannot sign in across different platforms. This means that if you registered on an Android POS, you cannot sign in on an iOS POS, and vice versa. You can use Android, Web POS, and iOS terminals in the same shop with one email. All the data will sync together.Read more

    Hello Jay

    Sorry to inform, for now , you cannot sign in across different platforms. This means that if you registered on an Android POS, you cannot sign in on an iOS POS, and vice versa.

    You can use Android, Web POS, and iOS terminals in the same shop with one email. All the data will sync together.

    For example, a receipt made on Web POS will also appear on the iOS and Android devices in that shop.”

    Also, you can use the same email address for up to three different platforms by creating three separate shops.

    For example, one shop can be on an Android device, another on an iOS device, and the third on Web POS.

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Rahim
RahimBeginner
Asked: October 24, 2025In:

Hello I run a book shop in Bangladesh and I wanted to know if SalesPlay POS supports returning purchased products directly to suppliers. In my business, returns are a very important part of operations. Currently, I see the Stock Adjustment (SA) feature, ...

  1. SalesPlay
    SalesPlay Champion

    Hello Rahim, Yes! SalesPlay Back Office now supports creating Purchase Return Notes (PRN) to easily return purchased products to suppliers. The Stock Adjustment (SA) feature still exists for industries that prefer it. You can now use PRN for proper supplier returns, keeping your stock and accountingRead more

    Hello Rahim, Yes!

    SalesPlay Back Office now supports creating Purchase Return Notes (PRN) to easily return purchased products to suppliers.

    • The Stock Adjustment (SA) feature still exists for industries that prefer it.

    • You can now use PRN for proper supplier returns, keeping your stock and accounting accurate.

    • Version supporting this feature: 1.115.7

    This makes managing supplier returns much easier for book shops and other retail businesses.

    Follow these steps to create and manage a PRN:

    • Log in to the SalesPlay POS Back Office.
    • Click Inventory from the left-side navigation menu.
    • Select Purchase Return Note (PRN).
    • Click Create Purchase Return Note to start a new return.
    • Choose the Shop/Branch where the return is being processed.
    • Select a Reason for Return from the dropdown (e.g., Damage, Expired).
    • Choose the Supplier (if applicable).
    • Enter the Return Stock Quantity for each product.
    • Click the Add (+) icon to confirm each item.
    • Finally, click Create to save and submit the Purchase Return Note.

    Help Article – https://help.salesplaypos.com/help/purchase-return-note-prn-supplier-returns

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Clara
Clara
Asked: August 2, 2024In:

I’m a tech entrepreneur and also involved in affiliate marketing. I’m interested in joining the SalesPlay distributor or affiliate program. How can I join, and are there any requirements, such as industry experience, that I need to meet?

  1. SalesPlay
    SalesPlay Champion

    Hello! As a tech entrepreneur involved in affiliate marketing, you’re well-positioned to join the SalesPlay Distributor or Affiliate Program. There are no strict rules regarding industry experience for these programs. Visit the SalesPlay POS Website, head to the Distributor Referral Program or AffilRead more

    Hello!

    As a tech entrepreneur involved in affiliate marketing, you’re well-positioned to join the SalesPlay Distributor or Affiliate Program.

    There are no strict rules regarding industry experience for these programs.

    Visit the SalesPlay POS Website, head to the Distributor Referral Program or Affiliate Program pages and register.

    https://help.salesplaypos.com/help/salesplay-s-distributor-referral-program
    https://help.salesplaypos.com/help/affiliate-program

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faene
faene
Asked: June 10, 2025In:

I have connect my Xero accounting with Saleplay. I am not seeing any sales recorded in Xero. Need help to solve this problem

  1. SalesPlay
    SalesPlay Champion

    Hi, Please check the "Transaction Schedule Time" in your back office settings. Sales data from the POS app is sent to Xero exactly at the scheduled time you’ve configured. Make sure the date and time are correctly set. If the issue persists, feel free to reach out to our support team via the OnlineRead more

    Hi,

    Please check the “Transaction Schedule Time” in your back office settings. Sales data from the POS app is sent to Xero exactly at the scheduled time you’ve configured. Make sure the date and time are correctly set.

    If the issue persists, feel free to reach out to our support team via the Online Chat or by emailing us at [email protected].

    You can also refer to our help video for step-by-step guidance: How to Use Xero Accounting Software with SalesPlay POS

    Thank you!

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Nathan
Nathan
Asked: April 17, 2024In:

I have a request. Can we have a feature where the POS doesn’t display the expected cash amount at the end of the shift? This way, cashiers won’t see it, reducing the chances of cashier fraud. Can the SalesPlay team develop this ...

  1. SalesPlay
    SalesPlay Champion

    The Blind Cash Up feature is already available in SalesPlay POS. You can enable it by following these steps: Login to POS Back Office Webportal Select “ Users” from main menu Go to the “Access Rights” Click on the already created user role Select “Sale” modules and click the dropdown icon Untick “ViRead more

    The Blind Cash Up feature is already available in SalesPlay POS. You can enable it by following these steps:

    1. Login to POS Back Office Webportal
    2. Select “ Users” from main menu
    3. Go to the “Access Rights”
    4. Click on the already created user role
    5. Select “Sale” modules and click the dropdown icon
    6. Untick “View shift report”
    7. Click “Update” button

     

    (Once the “view shift report” option is unchecked, users will be unable to access the “shift report” in the cash management section, and they won’t have visibility of the expected cash amount during shift-end.)

    For more – https://help.salesplaypos.com/help/how-to-enable-the-blind-cash-up-feature

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