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SalesPlay POS Community Latest Questions

Anderson
AndersonBeginner
Asked: November 8, 2024In:

Hi, Is it possible to add ticket numbering to receipts?

  1. Bruce
    Bruce Contributor

    Hi Daniel, Yes, it’s possible to add a sequential ticket number to receipts, but this feature is only available when the Kitchen Order Ticket (KOT) feature is enabled. With this setup, you can print a sequence number on receipts, which could serve as the ticket number you're looking for. You can refRead more

    Hi Daniel,

    Yes, it’s possible to add a sequential ticket number to receipts, but this feature is only available when the Kitchen Order Ticket (KOT) feature is enabled. With this setup, you can print a sequence number on receipts, which could serve as the ticket number you’re looking for.

    You can refer to this guide for setting up the KOT feature: How to Setup Kitchen Display.

    If this matches your requirement, please proceed with the setup, and feel free to contact us if you need further assistance! 😊

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Thapa
Thapa
Asked: May 30, 2025In:

Hello I run a vegetable outlet and use a scale for weighing products. My product codes are 3 digits long. How should I set up the barcode profile in SalesPlay POS so that it works correctly with weight-embedded barcodes?

  1. SalesPlay
    SalesPlay Champion

    Hi 👋 Thanks for your question and this is a good one. Since you're using 3-digit product codes and a scale that prints weight-embedded barcodes, you'll need to configure a custom barcode profile in SalesPlay POS using the PLU (Price Look-Up code) setting. Here’s how to set it up: Go to Settings >Read more

    Hi 👋

    Thanks for your question and this is a good one.

    Since you’re using 3-digit product codes and a scale that prints weight-embedded barcodes, you’ll need to configure a custom barcode profile in SalesPlay POS using the PLU (Price Look-Up code) setting.

    Here’s how to set it up:

    1. Go to Settings > Barcode Profile in your SalesPlay POS backend.

    2. Click on “Add New” to create a custom barcode profile (default formats like EAN-13 can’t be edited).

    3. In the new profile, set the “Number of Digits for PLU” to 2.

      • This tells the POS to treat the first 3 digits after the prefix as the product code.

      • Example: If your barcode is 2101452500006 → 145 will be recognized as the product code.

    4. Save and apply the new barcode profile.

    Why set PLU as 2?

    Because your product codes are 3 digits, setting PLU to 2 helps the system extract and match the correct code. For 3-digit codes:

    • ✅ Set PLU = 2

    • For 4-digit codes → PLU = 1

    • For 5-digit or longer codes → PLU = 0

    More info: How to Add Weight-Embedded Barcodes

    Let me know if you need help creating the barcode format itself or testing it with your scale!

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Rahman
Rahman
Asked: April 17, 2024In:

I have a wholesale business where I sell lots of stuff. When I pick something to sell, it would be helpful if a window could pop up with a keypad so I can type in how many I’m selling. Do you ...

  1. Bruce
    Bruce Contributor

    Hi Rahman, Yes, SalesPlay has a feature that allows you to enter the quantity with a keypad before adding a product to the cart, which should work perfectly for your wholesale business. If you'd like, we can set up a quick demo so you can see exactly how SalesPlay can streamline the process for you.Read more

    Hi Rahman,

    Yes, SalesPlay has a feature that allows you to enter the quantity with a keypad before adding a product to the cart, which should work perfectly for your wholesale business.

    If you’d like, we can set up a quick demo so you can see exactly how SalesPlay can streamline the process for you. Feel free to contact us at [email protected], and let us know a convenient time!

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Peco Peco
Peco Peco
Asked: August 16, 2024In:

Hello, I need help. I downloaded the app and made all the necessary settings to use it in my restaurant. But when I want to send my orders to the KOT display in the kitchen, it won’t let me. An error ...

  1. SalesPlay
    SalesPlay Champion

    Hi Please make sure you're using the latest version of the KOT/BOT Display App. You can also follow this detailed guide to help with setup and troubleshooting:https://help.salesplaypos.com/help/kot-bot-display-app Before You Begin:Make sure both the POS App and the KOT/BOT Display App are connectedRead more

    Hi

    Please make sure you’re using the latest version of the KOT/BOT Display App. You can also follow this detailed guide to help with setup and troubleshooting:
    https://help.salesplaypos.com/help/kot-bot-display-app

    Before You Begin:
    Make sure both the POS App and the KOT/BOT Display App are connected to the same Wi-Fi network.
    Ensure KOT Groups have been created, and that products or categories are assigned to those groups in the Back Office Web Portal.

    Troubleshooting – If You Face Issues:

    1️⃣ Check Wi-Fi Connection
    Ensure both devices are on the same network — sometimes they may switch without you noticing.

    2️⃣ Weak Wi-Fi Signal
    A poor signal can cause issues. To test the connection:

    • Open the POS App

    • Go to Main Menu > Settings > Printers

    • Tap the connected display

    • Tap “Test Connection”

    3️⃣ KOT Group Might Be Disabled
    Make sure the group is enabled:

    • Go to Main Menu > Settings > Printers in the POS App

    • Tap the connected display

    • Turn ON the toggle for “Printer Groups”

    • Tap Save

    4️⃣ Still Not Working? Try Restarting

    • Remove the existing KOT Display from the POS App

    • Restart both the POS App and the KOT/BOT Display App

    • Ensure both apps are open and connected to the same Wi-Fi

    This usually resolves most connection issues.

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tony@hydeunited.co.uk
[email protected]
Asked: December 23, 2024In:

Hi Is there a way to make the customer code section of a customers profile accept a longer QR code string? it seems to only accept 32 characters. We want to apply discounts to our season ticket holders, and use their season ...

  1. tony@hydeunited.co.uk
    [email protected]

    Any chance of an answer on this?

    Any chance of an answer on this?

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Rutendo
Rutendo
Asked: July 11, 2025In:

Hie Good Day ! My name is Rutendo, and I run a wholesale business here in Zimbabwe. Most of my customers are small business owners, and I offer them goods on credit. I want a POS system that allows me to: Issue ...

  1. SalesPlay
    SalesPlay Champion

    Hi Rutendo Yes, SalesPlay has all the features you’re looking for to manage your wholesale business offering credit to clients: ✅ Issue Credit Receipts: You can sell items on credit and give customers a credit receipt directly from the POS.✅ Track Outstanding Balances: All unpaid amounts are recordeRead more

    Hi Rutendo

    Yes, SalesPlay has all the features you’re looking for to manage your wholesale business offering credit to clients:

    ✅ Issue Credit Receipts: You can sell items on credit and give customers a credit receipt directly from the POS.
    ✅ Track Outstanding Balances: All unpaid amounts are recorded under the customer’s name, and you can check who owes you at any time.
    ✅ Settle Payments Later: When your clients come to pay, you can do partial or full settlement of their credit invoices.
    ✅ Set Credit Limits: You can set a credit limit for each customer. SalesPlay can also block credit sales beyond the set limit if you enable the enforcement setting.

    You can manage all this easily from both the POS App and the Web Back Office Portal, including detailed reports on who owes what.

    Help Links – https://help.salesplaypos.com/help/how-to-do-credit-settlement–debtor-management

    https://help.salesplaypos.com/help/how-to-do-fully–partial-credit-settlement

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Viji
Viji
Asked: April 30, 2024In:

I am trying to upload a bulk product list. I have followed all the conditions. but still, it failed to upload. It does not show the exact error message.  What might be the issue?

  1. SalesPlay
    SalesPlay Champion

    Hi Viji Sometimes bulk upload fails even if all conditions seem correct because of hidden formatting issues or minor mistakes in your CSV file. Here are some tips to help: Clear formatting – If you copied data from Excel or Google Sheets, use “Clear Format” to remove hidden styles or characters. InRead more

    Hi Viji

    Sometimes bulk upload fails even if all conditions seem correct because of hidden formatting issues or minor mistakes in your CSV file. Here are some tips to help:

    1. Clear formatting – If you copied data from Excel or Google Sheets, use “Clear Format” to remove hidden styles or characters.

      • In Excel: Select all cells → Home → Editing → Clear → Clear Formats.

    2. Fill only the necessary columns – For a quick and simple upload, you only need to fill 5 columns in the CSV file.

    3. Check for common issues:

      • Create categories first – Category names in the CSV must exactly match those in your POS (case-sensitive).

      • No duplicate product codes – Each product must have a unique product_code.

      • Trim spaces – Remove extra spaces at the beginning or end of product names, codes, or prices.

      • Avoid emojis or special characters – Don’t use symbols like %, &, @, quotes, or emojis.

      • Correct number format – Prices and stock should be plain numbers (no currency symbols).

      • Don’t change headers – The CSV has 30 column headers; do not rename, delete, or move them.

      • Max 2000 rows per file – Split files if you have more than 2000 products.

      • Shop-specific file – Each CSV is unique to the shop; don’t reuse for other shops.

      • Don’t leave key fields blank – At minimum, fill in the 5 basic columns.

      • Correct file type – Save as CSV UTF-8 (Comma delimited), especially for non-English languages.

    Following these steps usually resolves most upload failures. You can also refer to the official guide here: SalesPlay Bulk Upload Help.

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