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SalesPlay POS Community Latest Questions

Amir
Amir
Asked: June 27, 2025In:

Hello, I would like to process a refund using the POS App for a transaction that took place on May 22. However, I’m unable to find any receipts for that date under the Past Receipts section.Is there a limitation on ...

  1. SalesPlay
    SalesPlay Champion

    Hello Amir Yes, there is a limitation on how far back receipts are displayed in the POS App. The app retains receipts for the past 30 days only. However, all receipts are permanently stored in the BackOffice system, so you can still access older records there. Since the transaction from May 22 is beRead more

    Hello Amir

    Yes, there is a limitation on how far back receipts are displayed in the POS App. The app retains receipts for the past 30 days only.

    However, all receipts are permanently stored in the BackOffice system, so you can still access older records there.

    Since the transaction from May 22 is beyond the 30-day limit on the app, it will not appear under Past Receipts in the POS App. As an alternative, you can delete the original receipt via the BackOffice, then issue a new receipt with today’s date and process the refund accordingly. Please note that backdating is not possible—this is just a workaround we suggest for handling such cases.

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Amelia
AmeliaLearner
Asked: April 19, 2024In:

Hello I run a business with a shift from 6pm to 2am the next day. While I’m getting the shift report right, I also need a comprehensive sales report from the back office, specifically filtering for that time period. How can I ...

  1. Bruce
    Bruce Contributor

    Hi Amelia, To generate a sales report for your specific late-night shift (6 PM to 2 AM), you can easily filter the time period in the back office. Here’s how: Go to the Reports section in the back office and select Sales Summary. For the Date Range, choose Custom Range: Set the Start Date to yesterdRead more

    Hi Amelia,
    To generate a sales report for your specific late-night shift (6 PM to 2 AM), you can easily filter the time period in the back office. Here’s how:
    1. Go to the Reports section in the back office and select Sales Summary.
    2. For the Date Range, choose Custom Range:
      • Set the Start Date to yesterday.
      • Set the End Date to today.
    3. Move to the Time Filter and select Custom Period:
      • Set the Start Time as 6:00 PM.
      • Set the End Time as 2:00 AM.

    This will generate a comprehensive report for your desired shift period.

    Let us know if you need any further help!
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Anderson
AndersonBeginner
Asked: October 3, 2024In:

how to label “Name of Shop” for SalesPlay POS?

  1. Bruce
    Bruce Contributor

    Hi Daniel, Could you clarify what you’re trying to label or where you’d like the shop name to appear in the system? If you're looking to change the "Name of Shop," you can do this through the Back Office by going to Settings > Shops and renaming the shop you want. Please don’t hesitate to reach oRead more

    Hi Daniel,

    Could you clarify what you’re trying to label or where you’d like the shop name to appear in the system?

    If you’re looking to change the “Name of Shop,” you can do this through the Back Office by going to Settings > Shops and renaming the shop you want.

    Please don’t hesitate to reach out if you need any more help. Our team is here and ready to assist!

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Williamsj043
Williamsj043Beginner
Asked: March 11, 2025In:

I’ve been facing recurring payment gateway errors with my POS software recently, and it’s starting to impact the transaction process. These errors usually occur when trying to process payments, either causing the transaction to fail or delay. The issue seems ...

  1. CRG-MARK
    CRG-MARK

    might be worth adding which payment gateway is being used. as well as which hardware

    might be worth adding which payment gateway is being used. as well as which hardware

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Agar
AgarLearner
Asked: September 23, 2025In:

Can you add an option to display currency notes such as ₹50, ₹100, ₹200, and ₹500 on the billing interface?It would make cash transactions much easier and faster for cashiers if they can simply tap the note amounts instead ...

  1. SalesPlay
    SalesPlay Champion

    Hi Agar The new Payment Interface was launched in version 115.5, and it includes exactly this feature. So update your app to the latest version of the SalesPlay POS. We have redesigned the payment process to be faster, smarter, and more user-friendly. One of the key improvements is the addition of cRead more

    Hi Agar

    The new Payment Interface was launched in version 115.5, and it includes exactly this feature. So update your app to the latest version of the SalesPlay POS.

    We have redesigned the payment process to be faster, smarter, and more user-friendly. One of the key improvements is the addition of currency-note shortcuts, allowing cashiers to quickly select common denominations.

    What’s New

    • The system automatically displays relevant currency denominations based on your registered country.

      • For example, in India you’ll see options like ₹10, ₹50, ₹100, ₹200, ₹500

    • This speeds up cash transactions by letting cashiers simply tap the note amount instead of entering it manually.

    Example

    For a bill amount of ₹40, the interface will suggest notes such as:
    ₹50, ₹100, ₹200, etc.

    Important

    • Landscape mode only: Currency note suggestions appear in landscape mode.

    • Portrait mode: Standard keypad remains.

    Full guide & screenshots: New Payment Interface Help Article

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Agar
AgarLearner
Asked: May 30, 2024In:

I want to get Two-KOT Receipts at the same time in one-printer ? Basically, when we select item and then issue the KOT, kitchen printer should print two-KOTs.

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi, If you need to print multiple KOTs on the same printer, set up multiple printer setup pages. Enable the "Print KOT / BOT" option and turn off the "Print receipts and bills" option. Additionally, enable the "Printer Groups" option and save your changes. Access the POS App's main menu. Navigate toRead more

    Hi,

    If you need to print multiple KOTs on the same printer, set up multiple printer setup pages. Enable the “Print KOT / BOT” option and turn off the “Print receipts and bills” option. Additionally, enable the “Printer Groups” option and save your changes.

    1. Access the POS App’s main menu.
    2. Navigate to “Settings.”
    3. Click on “Printers.”
    4. Add a new printer by clicking the “Add” button.
    5. Enter the printer’s name and other relevant details.
    6. OFF the “Print receipts and bills” option.
    7. Enable the “Print KOT / BOT” option.
    8. Enable the relevant “Printer Groups”
    9. Save your settings.

    Read this further – https://help.salesplaypos.com/help/same-printer-receipts-and-kot-printing

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