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SalesPlay POS Community Latest Questions

Anderson
AndersonBeginner
Asked: November 8, 2024In: General questions

Can you change the backoffice login email?

Can you change the back office login email?

  1. SalesPlay
    SalesPlay Champion
    Added an answer on November 20, 2025 at 9:25 am

    Hi, thank you for your question. When you register your account, the email address you provide becomes your Back-Office username, and it cannot be changed afterward. As an alternative, you can create a new User with the preferred email address and assign all necessary access levels to that account.Read more

    Hi, thank you for your question.

    When you register your account, the email address you provide becomes your Back-Office username, and it cannot be changed afterward. As an alternative, you can create a new User with the preferred email address and assign all necessary access levels to that account.

    If you accidentally used the wrong email during registration, we recommend downloading your product list, creating a new account with the correct email, and then bulk-uploading your product list again.

    If you need any assistance with the bulk upload process, we’re happy to support you.

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faene
faene
Asked: June 10, 2025In: General Technical Issues

Xero integration

I have connect my Xero accounting with Saleplay. I am not seeing any sales recorded in Xero. Need help to solve this problem

  1. SalesPlay
    SalesPlay Champion
    Added an answer on September 19, 2025 at 4:34 pm

    Hi Integrating Xero with the SalesPlay POS system allows your business to streamline financial operations by automatically passing your daily sales summary to Xero. You can also set a scheduled time for transactions to be sent. In your case, please check the scheduled transaction time in the POS setRead more

    Hi

    Integrating Xero with the SalesPlay POS system allows your business to streamline financial operations by automatically passing your daily sales summary to Xero. You can also set a scheduled time for transactions to be sent.

    In your case, please check the scheduled transaction time in the POS settings. The sales data will only appear in Xero according to this schedule.

    More Details – https://help.salesplaypos.com/help/how-to-use-xero-accounting-software-with-salesplay-pos

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Nathan
Nathan
Asked: April 17, 2024In: General Technical Issues

POS device keyboard not popping up?

When I have the SalesPlay App installed on my Sunmi POS device, the keyboard doesn’t appear when I need it. Sometimes the keyboard shows up, but it doesn’t let me type letters or numbers. How can I fix this issue?

  1. Antony
    Antony
    Added an answer on April 25, 2024 at 5:34 am

    Hello, Which Sunmi model you using?

    Hello, Which Sunmi model you using?

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Anderson
AndersonBeginner
Asked: October 3, 2024In: General Technical Issues

How to delete an account

How to delete an account?

  1. Bruce
    Bruce Contributor
    Added an answer on November 19, 2024 at 11:22 am

    Hi Daniel, To delete your account, go to the My Account page in the back office and select the delete option. Please note that refunds are not available for previously purchased licenses. We’re sorry to see you go, and your feedback would be valuable in helping us improve. If you have any suggestionRead more

    Hi Daniel,

    To delete your account, go to the My Account page in the back office and select the delete option. Please note that refunds are not available for previously purchased licenses.

    We’re sorry to see you go, and your feedback would be valuable in helping us improve. If you have any suggestions, feel free to share them with us.

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Wayne
Wayne
Asked: January 26, 2025In: General questions

Need help don’t know what to do. Buggg saying license expire

My register keep bumping me out saying license expire I should contact,I see email and phone with no information. I have to delete the app re signing in to back back on ever so often. My account is up to ...

  1. SalesPlay
    SalesPlay Champion
    Added an answer on January 27, 2025 at 11:38 am

    Hi Wayne, We’re here to assist you! Please feel free to contact us at: Email: [email protected] WhatsApp: +1 888 300 3974 Looking forward to helping you resolve this.

    Hi Wayne,

    We’re here to assist you! Please feel free to contact us at:

    Email: [email protected]
    WhatsApp: +1 888 300 3974

    Looking forward to helping you resolve this.

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alexamorgan
alexamorganBeginner
Asked: July 23, 2025In: Customers

Can I order online?

There are lots of popular stores that are selling top quality leather jackets. You can explore some of the best retailers and can order for yourself. These online e-commerce stores give you the freedom to choose your own design and ...

  1. SalesPlay
    SalesPlay Champion
    Added an answer on September 19, 2025 at 4:12 pm

    Hi Yes! You can now manage online orders directly through the SalesPlay POS System. You have two options: Link Your Online StoreYou can connect your WooCommerce or Shopify store to SalesPlay POS. Once customers place orders online, they appear directly in your POS app, allowing you to view and proceRead more

    Hi Yes! You can now manage online orders directly through the SalesPlay POS System.

    You have two options:

    1. Link Your Online Store
      You can connect your WooCommerce or Shopify store to SalesPlay POS. Once customers place orders online, they appear directly in your POS app, allowing you to view and process online orders seamlessly.

    • How to connect WooCommerce: WooCommerce Integration

    • How to connect Shopify: Shopify Integration

    1. Use the SalesPlay Web Store
      The POS System also includes a Web Store feature. You can showcase your products on a dedicated URL where customers can place orders, add delivery notes, or select their preferred payment method. These orders automatically sync with your POS app and appear with a red dot in the “Open Orders” section for easy tracking.

    This way, you can efficiently manage all online orders without leaving your POS system.

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Arun
ArunBeginner
Asked: May 10, 2024In: Advanced Inventory

Does SalesPlay POS Support Automatic Quantity Adjustment Based on Customer's Total Spend?

For example, in my sweet shop, if someone wants to spend Rs. 10 on Bombay sweets, will the system figure out and change the amount to match grams approximately? Need your answers please.

  1. SalesPlay
    SalesPlay Champion
    Added an answer on June 5, 2024 at 4:36 am

    Yes, this business case can be catered via the "Adjust Quantity Based on Price" feature. How to activate Adjust Quantity Based on Price 1. Login to POS Back Office Webportal 2. Select “ Settings ” from main menu 3. Go to the “ Software Setup” 4. Tick ON “Adjust quantity based on price” button 5. CliRead more

    Yes, this business case can be catered via the “Adjust Quantity Based on Price” feature.

    How to activate Adjust Quantity Based on Price

    1. Login to POS Back Office Webportal
    2. Select “ Settings ” from main menu
    3. Go to the “ Software Setup”
    4. Tick ON “Adjust quantity based on price” button
    5. Click “ Update”

    How to perform the Adjust Quantity Based on Price option in the POS App

    1. POS App main menu
    2. Select “ New Sale ”
    3. Select an item and click
    4. Click again the item at the ITEM CART area.
    5. Go to the “Line Total” area and click
    6. Enter the value the customer willing to pay for the products
    7. Quantity will be adjusted automatically
    8. Click “Add” button
    9. Now click CHARGE and proceed

    Help Article – https://help.salesplaypos.com/help/how-to-adjust-quantity-based-on-the-price

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    SalesPlay added an answer Yes, this feature is available in SalesPlay POS. You can… March 10, 2026 at 3:05 pm
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