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SalesPlay POS Community Latest Questions

Anderson
AndersonBeginner
Asked: October 21, 2024In:

Hi, how i can open the cash drawer with out print receipt?

  1. Bruce
    Bruce Contributor

    Hi Daniel, You can open the cash drawer manually without printing a receipt by following these steps: Activate Shift Management: Log in to the Back Office web portal. Go to the FEATURE section and enable the Shift Management function. Steps to Open the Drawer: Open the POS App and navigate to the maRead more

    Hi Daniel,

    You can open the cash drawer manually without printing a receipt by following these steps:

    1. Activate Shift Management:
      • Log in to the Back Office web portal.
      • Go to the FEATURE section and enable the Shift Management function.
    2. Steps to Open the Drawer:
      • Open the POS App and navigate to the main menu.
      • Select New Sale.
      • Tap the 3-dot button in the top-right corner of the screen.
      • Select Open Drawer from the menu.

    This will open the cash drawer for you without requiring a receipt print. If you need further assistance, feel free to reach out to us anytime!

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Rus
Rus
Asked: July 18, 2024In:

Hi Friends, The majority of our customers prefer to use cards for payment. Can you help me with advice on how to set the payment page to start with card payments by default instead of cash payments ?

  1. SalesPlay
    SalesPlay Champion

    Hi Rus You can do this in SalesPlay POS System. After creating Payment Types, you can decide which payment types should show first and their order. POS System allows users to change the Payment Types order and make the default Payment Type 1. Log in to Back Office 2. Select “Settings” from main menuRead more

    Hi Rus

    You can do this in SalesPlay POS System.

    After creating Payment Types, you can decide which payment types should show first and their order. POS System allows users to change the Payment Types order and make the default Payment Type

    1. Log in to Back Office
    2. Select “Settings” from main menu
    3. Go to the “Payment Types”
    4. Click 3-dot button near “ Add Payment Type”
    5. Click “Change Order”
    6. Click the burger mark and DRAG and Drop the payment type.

    This option allows users to select mostly using Payment Types. Other payment types can be viewed after clicking the drop-down arrow.
    Ex: CARD, CREDIT, CASH
    Firstly select Payment Type will be the default Payment Type

    More Help – https://help.salesplaypos.com/help/how-to-change-the-payment-type-order

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Andrew
AndrewExpert
Asked: August 2, 2024In:

Hi. I recently joined as a distributor and have completed some sales. I now need to withdraw the funds that I’ve earned. Can you please explain the process for withdrawing these funds from my distributor account?

  1. SalesPlay
    SalesPlay Champion

    Hi Andrew, To withdraw your distributor funds, log in to the Partner Management Portal (PMP) and go to "More," then "My Account." Look for the "Minimum Fund Transfer Limit" and set it to your desired amount. Once your earnings reach this limit, SalesPlay will automatically transfer the funds to yourRead more

    Hi Andrew,

    To withdraw your distributor funds, log in to the Partner Management Portal (PMP) and go to “More,” then “My Account.” Look for the “Minimum Fund Transfer Limit” and set it to your desired amount.

    Once your earnings reach this limit, SalesPlay will automatically transfer the funds to your account. Payments are made monthly and should be completed before the 15th of the following month.

    For example, if you set the limit to $100 and earn $150 in July, you’ll receive your funds by August 15th. If you don’t get your payment, contact the SalesPlay support team for help.

    Help Article – https://help.salesplaypos.com/help/salesplay-s-distributor-referral-program

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Amelia
AmeliaLearner
Asked: April 19, 2024In:

Hello I run a business with a shift from 6pm to 2am the next day. While I’m getting the shift report right, I also need a comprehensive sales report from the back office, specifically filtering for that time period. How can I ...

  1. Bruce
    Bruce Contributor

    Hi Amelia, To generate a sales report for your specific late-night shift (6 PM to 2 AM), you can easily filter the time period in the back office. Here’s how: Go to the Reports section in the back office and select Sales Summary. For the Date Range, choose Custom Range: Set the Start Date to yesterdRead more

    Hi Amelia,
    To generate a sales report for your specific late-night shift (6 PM to 2 AM), you can easily filter the time period in the back office. Here’s how:
    1. Go to the Reports section in the back office and select Sales Summary.
    2. For the Date Range, choose Custom Range:
      • Set the Start Date to yesterday.
      • Set the End Date to today.
    3. Move to the Time Filter and select Custom Period:
      • Set the Start Time as 6:00 PM.
      • Set the End Time as 2:00 AM.

    This will generate a comprehensive report for your desired shift period.

    Let us know if you need any further help!
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Dito
Dito
Asked: April 19, 2024In:

If I stop subscribing to SalesPlay for inventory and employee management after using it, will my past sales data be deleted or will anything happen to my product list?

  1. Bruce
    Bruce Contributor

    Hi Dito, If your subscription expires, none of your POS data will be deleted. However, access to certain features will be restricted until the subscription is renewed for the relevant feature.

    Hi Dito,

    If your subscription expires, none of your POS data will be deleted. However, access to certain features will be restricted until the subscription is renewed for the relevant feature.

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Aarav
AaravChampion
Asked: January 31, 2026In:

I use the POS system in my café, and during the night shift our staff work for long hours. The bright screen can be uncomfortable for them. Is it possible to activate Dark Mode in the SalesPlay POS app so the ...

  1. SalesPlay
    SalesPlay Champion

    Yes, this feature is available in SalesPlay POS. You can enable Dark Mode from the POS App Settings, which will change the interface from the light theme to a darker color scheme. This helps reduce eye strain and improves visibility for staff working long hours or night shifts. Follow these steps toRead more

    Yes, this feature is available in SalesPlay POS.

    You can enable Dark Mode from the POS App Settings, which will change the interface from the light theme to a darker color scheme. This helps reduce eye strain and improves visibility for staff working long hours or night shifts.

    Follow these steps to turn on Dark Mode in your POS app:

    1. Open the POS App Main Menu
    2. Go to Settings
    3. Tap Software Customization
    4. Turn ON the Dark Mode option

    Once enabled, the new theme will apply immediately.

    More – https://help.salesplay.com/help/dark-mode-theme-in-pos-app

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Aanya
Aanya
Asked: October 18, 2024In:

Hi, I’m planning to use the SalesPlay POS app for my grocery ...

  1. SalesPlay
    SalesPlay Champion

    Hi Aanya, SalesPlay POS app can handle an unlimited number of products. However, the performance depends on the device you use. For example, if your store has a lot of products and high transaction volumes, you’ll need a high-performance POS device or terminal. Since you have 10,000 products, we recRead more

    Hi Aanya,

    SalesPlay POS app can handle an unlimited number of products. However, the performance depends on the device you use.

    For example, if your store has a lot of products and high transaction volumes, you’ll need a high-performance POS device or terminal.

    Since you have 10,000 products, we recommend a device with at least 8GB of RAM. Anything lower may slow down your system.

    Here are the recommended specifications for your POS Hardware:

    • Memory/RAM: 8GB or higher
    • Internal storage: 16GB or higher
    • Available storage: At least 2GB
    • Operating system: Android 12 or higher
    • 3rd party services: Need Google Play Services
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