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SalesPlay POS Community Latest Questions

Farsi
Farsi
Asked: April 16, 2024In:

My receipts print aren’t printing the full footer message, especially the “Terms and Conditions” part. It’s too long and gets cut off halfway, even spilling over to the next receipt’s header. I had to remove the footer message for now, but ...

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi Farsi. There is an option to adjust the extra space. Follow below steps or the help article link here. 1. POS App main menu 2. Select “ Settings ” 3. Select “Printers” 4. Click on the already created printer or Click the “Add (+) button 5. Select printer type as “ Advanced settings” 6. Select a mRead more

    Hi Farsi.

    There is an option to adjust the extra space. Follow below steps or the help article link here.

    1. POS App main menu

    2. Select “ Settings ”

    3. Select “Printers”

    4. Click on the already created printer or Click the “Add (+) button

    5. Select printer type as “ Advanced settings”

    6. Select a measurement from the Extra Space for Receipt Edge dropdown

    7. Click SAVE

     

    Help Article – https://help.salesplaypos.com/help/how-to-set-extra-space-for-receipt-edge-in-printer-settings

     

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Dil
Dil
Asked: May 6, 2024In:

i have goojprt 80mm Printer.(Model JP80H-UE,page with 80mm,Command ESC/POS) this printer can’t print 64 characters in one line .it can print 48 characters only. cant programme that printer with DIP Settings. salesplay invoice have 64 characters in one line.

  1. Arun
    Arun Beginner

    What sort of business are you running, and what sort of products have these long names?

    What sort of business are you running, and what sort of products have these long names?

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Arun
ArunBeginner
Asked: May 10, 2024In:

For example, in my sweet shop, if someone wants to spend Rs. 10 on Bombay sweets, will the system figure out and change the amount to match grams approximately? Need your answers please.

  1. SalesPlay
    SalesPlay Champion

    Yes, this business case can be catered via the "Adjust Quantity Based on Price" feature. How to activate Adjust Quantity Based on Price 1. Login to POS Back Office Webportal 2. Select “ Settings ” from main menu 3. Go to the “ Software Setup” 4. Tick ON “Adjust quantity based on price” button 5. CliRead more

    Yes, this business case can be catered via the “Adjust Quantity Based on Price” feature.

    How to activate Adjust Quantity Based on Price

    1. Login to POS Back Office Webportal
    2. Select “ Settings ” from main menu
    3. Go to the “ Software Setup”
    4. Tick ON “Adjust quantity based on price” button
    5. Click “ Update”

    How to perform the Adjust Quantity Based on Price option in the POS App

    1. POS App main menu
    2. Select “ New Sale ”
    3. Select an item and click
    4. Click again the item at the ITEM CART area.
    5. Go to the “Line Total” area and click
    6. Enter the value the customer willing to pay for the products
    7. Quantity will be adjusted automatically
    8. Click “Add” button
    9. Now click CHARGE and proceed

    Help Article – https://help.salesplaypos.com/help/how-to-adjust-quantity-based-on-the-price

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Anat
Anat
Asked: May 16, 2024In:

When i log in to backoffice it shows an error message saying, “This site can’t be reached”. I checked with several web browsers but same results.  Its working in my mobile and not working my PC. What will be the issue ...

  1. Bruce
    Bruce Contributor

    Hi Anat, It sounds like this might be a cache issue on your PC. Here are a few quick steps to try: Clear your browser cache and try a hard refresh on the page, as cached data can sometimes block the site from loading properly. Check your network settings, including any firewall, VPN, or other networRead more

    Hi Anat,

    It sounds like this might be a cache issue on your PC. Here are a few quick steps to try:

    • Clear your browser cache and try a hard refresh on the page, as cached data can sometimes block the site from loading properly.
    • Check your network settings, including any firewall, VPN, or other network restrictions, as these can sometimes block certain sites on specific devices.
    • Disable browser extensions temporarily to see if one might be interfering with loading the site. Extensions like ad blockers can occasionally cause these issues.

    We weren’t running any maintenance on our end at that time, so if the issue still happens, please feel free to reach out to our support team at [email protected]

    we’re here to help!

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Anderson
AndersonBeginner
Asked: October 21, 2024In:

Hi, how i can open the cash drawer with out print receipt?

  1. Bruce
    Bruce Contributor

    Hi Daniel, You can open the cash drawer manually without printing a receipt by following these steps: Activate Shift Management: Log in to the Back Office web portal. Go to the FEATURE section and enable the Shift Management function. Steps to Open the Drawer: Open the POS App and navigate to the maRead more

    Hi Daniel,

    You can open the cash drawer manually without printing a receipt by following these steps:

    1. Activate Shift Management:
      • Log in to the Back Office web portal.
      • Go to the FEATURE section and enable the Shift Management function.
    2. Steps to Open the Drawer:
      • Open the POS App and navigate to the main menu.
      • Select New Sale.
      • Tap the 3-dot button in the top-right corner of the screen.
      • Select Open Drawer from the menu.

    This will open the cash drawer for you without requiring a receipt print. If you need further assistance, feel free to reach out to us anytime!

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Zahra
ZahraLearner
Asked: April 17, 2024In:

How can I use cash rounding for my business in Bahrain? We need to use three decimal places. The SalesPlay help center says the Cash-rounding option is available, but I can’t find it. How do I use cash rounding?

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hello Zahra, As a reply to your question. Yes. Bahrain's use of 3 decimals, we've introduced a new cash rounding option called "Manual Rounding." This feature allows you to precisely adjust the bill total to accommodate customized discounts, intricate tax calculations, or meet the specific decimal pRead more

    Hello Zahra,

    As a reply to your question. Yes.

    Bahrain’s use of 3 decimals, we’ve introduced a new cash rounding option called “Manual Rounding.” This feature allows you to precisely adjust the bill total to accommodate customized discounts, intricate tax calculations, or meet the specific decimal precision standards of countries like Bahrain.

    For more assistance on setting up Manual Cash Rounding, please visit our Help Link:  https://help.salesplaypos.com/help/how-to-set-up-manual-cash-rounding

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CheeKiong
CheeKiong
Asked: April 19, 2024In:

I need feedback for my Tax question. I’m in Singapore, running a restaurant where the tax system, including GST and service charge, is unique. I’ve tested various POS software, but none seem to handle Singapore’s tax setup. Can SalesPlay meet the needs ...

  1. Arun
    Arun Beginner

    I also using above method and you can do it using SalesPlay POS. check this help article this will be helpful to set up - https://help.salesplaypos.com/help/how-to-add-multiple-taxes-or-other-charges

    I also using above method and you can do it using SalesPlay POS. check this help article this will be helpful to set up – https://help.salesplaypos.com/help/how-to-add-multiple-taxes-or-other-charges

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