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How to print receipt and order at same time? I dont know how to setting because i see my friend use Salesplay they print the receipt and after that order comes after. Can you guys help me?
i have goojprt 80mm Printer.(Model JP80H-UE,page with 80mm,Command ESC/POS) this printer can’t print 64 characters in one line .it can print 48 characters only. cant programme that printer with DIP Settings. salesplay invoice have 64 characters in one line.
What sort of business are you running, and what sort of products have these long names?
What sort of business are you running, and what sort of products have these long names?
See lessFor example, in my sweet shop, if someone wants to spend Rs. 10 on Bombay sweets, will the system figure out and change the amount to match grams approximately? Need your answers please.
Yes, this business case can be catered via the "Adjust Quantity Based on Price" feature. How to activate Adjust Quantity Based on Price 1. Login to POS Back Office Webportal 2. Select “ Settings ” from main menu 3. Go to the “ Software Setup” 4. Tick ON “Adjust quantity based on price” button 5. CliRead more
Yes, this business case can be catered via the “Adjust Quantity Based on Price” feature.
How to activate Adjust Quantity Based on Price
1. Login to POS Back Office Webportal
2. Select “ Settings ” from main menu
3. Go to the “ Software Setup”
4. Tick ON “Adjust quantity based on price” button
5. Click “ Update”
How to perform the Adjust Quantity Based on Price option in the POS App
1. POS App main menu
2. Select “ New Sale ”
3. Select an item and click
4. Click again the item at the ITEM CART area.
5. Go to the “Line Total” area and click
6. Enter the value the customer willing to pay for the products
7. Quantity will be adjusted automatically
8. Click “Add” button
9. Now click CHARGE and proceed
Help Article – https://help.salesplaypos.com/help/how-to-adjust-quantity-based-on-the-price
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When i log in to backoffice it shows an error message saying, “This site can’t be reached”. I checked with several web browsers but same results. Its working in my mobile and not working my PC. What will be the issue ...
Hi Anat, It sounds like this might be a cache issue on your PC. Here are a few quick steps to try: Clear your browser cache and try a hard refresh on the page, as cached data can sometimes block the site from loading properly. Check your network settings, including any firewall, VPN, or other networRead more
Hi Anat,
It sounds like this might be a cache issue on your PC. Here are a few quick steps to try:
We weren’t running any maintenance on our end at that time, so if the issue still happens, please feel free to reach out to our support team at [email protected]
we’re here to help!
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Hi, how i can open the cash drawer with out print receipt?
Hi Daniel, You can open the cash drawer manually without printing a receipt by following these steps: Activate Shift Management: Log in to the Back Office web portal. Go to the FEATURE section and enable the Shift Management function. Steps to Open the Drawer: Open the POS App and navigate to the maRead more
Hi Daniel,
You can open the cash drawer manually without printing a receipt by following these steps:
This will open the cash drawer for you without requiring a receipt print. If you need further assistance, feel free to reach out to us anytime!
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How can I use cash rounding for my business in Bahrain? We need to use three decimal places. The SalesPlay help center says the Cash-rounding option is available, but I can’t find it. How do I use cash rounding?
Hello Zahra, As a reply to your question. Yes. Bahrain's use of 3 decimals, we've introduced a new cash rounding option called "Manual Rounding." This feature allows you to precisely adjust the bill total to accommodate customized discounts, intricate tax calculations, or meet the specific decimal pRead more
Hello Zahra,
As a reply to your question. Yes.
Bahrain’s use of 3 decimals, we’ve introduced a new cash rounding option called “Manual Rounding.” This feature allows you to precisely adjust the bill total to accommodate customized discounts, intricate tax calculations, or meet the specific decimal precision standards of countries like Bahrain.
For more assistance on setting up Manual Cash Rounding, please visit our Help Link: https://help.salesplaypos.com/help/how-to-set-up-manual-cash-rounding
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Hello Community! My KOT numbers keep printing continuously even after the day has ended. Can I reset the KOT number so I can start with a fresh number the next morning?
Hello! Yes, you can reset your KOT (Kitchen Order Ticket) or BOT (Bar Order Ticket) numbers to start with a fresh sequence each day. To reset the KOT or BOT number sequence, follow these steps: How to reset the KOT number sequence • POS App main menu • Select “ Manage Sale ” • Click “Cash ManagementRead more
Hello!
Yes, you can reset your KOT (Kitchen Order Ticket) or BOT (Bar Order Ticket) numbers to start with a fresh sequence each day. To reset the KOT or BOT number sequence, follow these steps:
How to reset the KOT number sequence
• POS App main menu
• Select “ Manage Sale ”
• Click “Cash Management”
• Select “Shift End’
• Tick On the “Reset KOT number sequence” option
• Click “Run Shift End Process”
• Click “Complete”
( Once you complete, the KOT number will reset at the beginning of the next shift.)
Special Note :
To run this process, you need to activate the “Shift” function from the BackOffice.
Help Article – https://help.salesplaypos.com/help/reset-kot-number-sequence
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Hi Bill, This can be done. "Printing Receipts and KOTs from the Same Printer" option in the SalesPlay POS System allows users to configure a single printer to print both receipts for customers and Kitchen Order Tickets (KOTs) simultaneously. Steps POS App Configuration Copy URL Access the POS App'sRead more
Hi Bill, This can be done.
“Printing Receipts and KOTs from the Same Printer” option in the SalesPlay POS System allows users to configure a single printer to print both receipts for customers and Kitchen Order Tickets (KOTs) simultaneously.
Steps
POS App Configuration
Copy URL
Access the POS App’s main menu.
Navigate to “Settings.”
Click on “Printers.”
Add a new printer by clicking the “Add” button.
Enter the printer’s name and other relevant details.
Enable the “Print receipts and bills” option.
Enable the “Print KOT / BOT” option.
Enable the relevant “Printer Groups”
Save your settings.
(If you already set up the page for normal receipts, do edit the existing printer setup page. Turn on the “Print receipts and bills” option first. Then enable the “Print KOT / BOT” option. After that enable “Printer Groups” options, and save your changes. )
For further details check – https://help.salesplaypos.com/help/same-printer-receipts-and-kot-printing
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