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Williamsj043
Williamsj043Beginner
Asked: March 11, 2025In:

I’ve been facing recurring payment gateway errors with my POS software recently, and it’s starting to impact the transaction process. These errors usually occur when trying to process payments, either causing the transaction to fail or delay. The issue seems ...

  1. CRG-MARK
    CRG-MARK

    might be worth adding which payment gateway is being used. as well as which hardware

    might be worth adding which payment gateway is being used. as well as which hardware

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Zahra
ZahraLearner
Asked: April 17, 2024In:

How can I use cash rounding for my business in Bahrain? We need to use three decimal places. The SalesPlay help center says the Cash-rounding option is available, but I can’t find it. How do I use cash rounding?

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hello Zahra, As a reply to your question. Yes. Bahrain's use of 3 decimals, we've introduced a new cash rounding option called "Manual Rounding." This feature allows you to precisely adjust the bill total to accommodate customized discounts, intricate tax calculations, or meet the specific decimal pRead more

    Hello Zahra,

    As a reply to your question. Yes.

    Bahrain’s use of 3 decimals, we’ve introduced a new cash rounding option called “Manual Rounding.” This feature allows you to precisely adjust the bill total to accommodate customized discounts, intricate tax calculations, or meet the specific decimal precision standards of countries like Bahrain.

    For more assistance on setting up Manual Cash Rounding, please visit our Help Link:  https://help.salesplaypos.com/help/how-to-set-up-manual-cash-rounding

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faene
faene
Asked: June 10, 2025In:

I have connect my Xero accounting with Saleplay. I am not seeing any sales recorded in Xero. Need help to solve this problem

  1. SalesPlay
    SalesPlay Champion

    Hi, Please check the "Transaction Schedule Time" in your back office settings. Sales data from the POS app is sent to Xero exactly at the scheduled time you’ve configured. Make sure the date and time are correctly set. If the issue persists, feel free to reach out to our support team via the OnlineRead more

    Hi,

    Please check the “Transaction Schedule Time” in your back office settings. Sales data from the POS app is sent to Xero exactly at the scheduled time you’ve configured. Make sure the date and time are correctly set.

    If the issue persists, feel free to reach out to our support team via the Online Chat or by emailing us at [email protected].

    You can also refer to our help video for step-by-step guidance: How to Use Xero Accounting Software with SalesPlay POS

    Thank you!

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OX
OX
Asked: February 12, 2025In:

I have encountered two issues since the 1.6.8 update. 1: my barcode scanner can scan a product to the search bar, but it can no longer scan a product to the sale screen which means every product in a sale ...

  1. Williamsj043
    Williamsj043 Beginner

    It seems like you're encountering two issues after the 1.6.8 update: barcode scanning not functioning as expected (requiring extra steps to add products to the sale) and product synchronization problems between the back office and POS. I recommend reaching out to the SalesPlay support team directlyRead more

    It seems like you’re encountering two issues after the 1.6.8 update: barcode scanning not functioning as expected (requiring extra steps to add products to the sale) and product synchronization problems between the back office and POS.
    I recommend reaching out to the SalesPlay support team directly via email or their online chat service for a more tailored solution, as they may need to investigate the specific issues with your account and setup.
    Let me know if this helps!

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Carl
Carl
Asked: May 21, 2025In:

Hi SalesPlay Team, I’m currently using your POS system for my business, and now I’m planning to integrate it with my custom inventory and accounting software. For this integration, I would need access to your REST APIs. Could you ...

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi, Thank you for reaching out and for using SalesPlay POS to power your business! You can find detailed API documentation at our developer portal:👉 https://developer.salesplaypos.com We’re glad to hear that you're planning an integration with your custom systems. Currently, the following REST APIsRead more

    Hi,

    Thank you for reaching out and for using SalesPlay POS to power your business!

    You can find detailed API documentation at our developer portal:
    👉 https://developer.salesplaypos.com

    We’re glad to hear that you’re planning an integration with your custom systems. Currently, the following REST APIs are available for integration:

    • Categories

    • Subcategories

    • Measurements

    • Taxes

    • Customers

    • Suppliers

    • Products

    • Receipts

    • Orders

    • Shops

    • Payment Types

    • GRN (Goods Received Notes)

    • Inventory

    You can find detailed API documentation and integration guidelines at our developer portal:
    👉 https://developer.salesplaypos.com

    If you haven’t already, please log in to the SalesPlay Backoffice, navigate to Integrations > Access Token, and generate your personal access token to start using the APIs securely.

    Should you need help with specific use cases or endpoints, feel free to contact us anytime — we’re here to support your integration journey!

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