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hydeunited
hydeunitedBeginner
Asked: May 9, 2025In: Sales

Remove Discount Option

Is it possible to remove the discount icon from next to the customer icon on the software, and also remove the option to apply your own discount to an item sold, for all users, including the Administrator?

  1. SalesPlay
    SalesPlay Champion
    Added an answer on May 29, 2025 at 10:48 am

    Hi there! At the moment, it's not possible to remove the Discount icon (next to the Customer icon) from the POS interface, even for the Administrator role. However, when you create a User/Cashier account, you can restrict their ability to apply discounts through the user permissions settings. This eRead more

    Hi there!

    At the moment, it’s not possible to remove the Discount icon (next to the Customer icon) from the POS interface, even for the Administrator role.

    However, when you create a User/Cashier account, you can restrict their ability to apply discounts through the user permissions settings. This ensures that only authorized roles can apply discounts.

    As for the Administrator, the Discount icon and feature will remain visible and accessible by default.

    If you have a specific reason or practical use case for removing or restricting the discount option for the Administrator as well, please do share it with us. Understanding your scenario would help us evaluate whether this could be considered as a future improvement.

    Thanks for your feedback!

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Kart
KartBeginner
Asked: May 28, 2025In: General questions

How to Apply Discounts for Multiple Quantities of the Same Item?

  1. SalesPlay
    SalesPlay Champion
    Added an answer on May 29, 2025 at 10:35 am

    Hello Kart, This is a great question! If you're selling multiple quantities of the same item (e.g., 5 roses) and want the discount (e.g., $2 off per rose) to apply to all quantities, not just one, there's a solution. This concern has been improved in SalesPlay POS version 114.5 and onwards. Here's hRead more

    Hello Kart,

    This is a great question!

    If you’re selling multiple quantities of the same item (e.g., 5 roses) and want the discount (e.g., $2 off per rose) to apply to all quantities, not just one, there’s a solution.

    This concern has been improved in SalesPlay POS version 114.5 and onwards.

    Here’s how to apply discounts correctly:

    ✅ Update to the latest POS version (114.5 or higher) – The line discount logic has been enhanced so it now multiplies the discount by the quantity automatically.

    Example:

    If you sell 5 roses and apply a $2 line discount, the system will now calculate:
    $2 x 5 = $10 total discount

    If you’re using an older version:

    Previously, the line discount applied only once per line, regardless of quantity. Make sure to update the app to benefit from this improvement.

    👉 For more info, visit the help article here:
    🔗 Line Discount / Item Discount Feature

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Kart
KartBeginner
Asked: May 28, 2025In: Localizations

Set Bills in Hindi Language

How can I give the bill to my customers ...

  1. SalesPlay
    Best Answer
    SalesPlay Champion
    Added an answer on May 29, 2025 at 10:31 am

    Hi Kart You can easily print receipts in Hindi using the SalesPlay POS system, as it supports multiple languages including Hindi and other non-Latin scripts. Follow these steps to set your printer to print bills in Hindi: Open the POS App and go to the Main Menu. Select Settings > Printers. Tap tRead more

    Hi Kart

    You can easily print receipts in Hindi using the SalesPlay POS system, as it supports multiple languages including Hindi and other non-Latin scripts.

    Follow these steps to set your printer to print bills in Hindi:

    1. Open the POS App and go to the Main Menu.

    2. Select Settings > Printers.

    3. Tap the Add (+) button.

    4. Choose Printer Type as Receipts.

    5. Select your Printer Model (If it’s not listed, choose Other Model).

    6. Set the Connection Mode and configure the other required settings.

    7. Choose the correct Paper Size.

    8. Click on Advanced Settings.

    9. Set the Printer Mode to Graphic Enhanced.

    10. Click SAVE.

    For Hindi and other non-Latin languages, it’s recommended to use the Graphic Enhanced printer mode. If you face any issues, try switching to Graphic Legacy mode for better results.

    For more details, you can visit the official help article:
    🔗 How to Change the Receipt Printing Language

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Woven Labels UAE
Woven Labels UAEBeginner
Asked: May 9, 2025In: Sales

Hey Any One There?

I need to ask how to create a group.

  1. SalesPlay
    Best Answer
    SalesPlay Champion
    Added an answer on May 21, 2025 at 4:53 pm

    Hi, You mean KOT Groups ? Here are the steps to setup KOT Group - https://help.salesplaypos.com/help/how-to-setup-kot-printers

    Hi,

    You mean KOT Groups ?

    Here are the steps to setup KOT Group – https://help.salesplaypos.com/help/how-to-setup-kot-printers

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Suheb
SuhebBeginner
Asked: May 12, 2025In: General questions

Is it possible to use SalesPlay’s POS features for generating invoices at the customer’s location during a move?

Can you use SalesPlay’s point-of-sale (POS) system to create and print/send a bill while you’re at the customer’s home or office during a moving service?

  1. SalesPlay
    Best Answer
    SalesPlay Champion
    Added an answer on May 21, 2025 at 4:51 pm

    Hi Suheb Yes, You Can Use SalesPlay POS for On-Site Invoicing Absolutely! With the SalesPlay POS app installed on a mobile phone, tablet, or handheld device, you can easily carry the system to the customer's location and generate invoices on-site — whether it’s at their home or office during a movinRead more

    Hi Suheb

    Yes, You Can Use SalesPlay POS for On-Site Invoicing

    Absolutely! With the SalesPlay POS app installed on a mobile phone, tablet, or handheld device, you can easily carry the system to the customer’s location and generate invoices on-site — whether it’s at their home or office during a moving service.

    To print the invoice, you can use a portable Bluetooth printer, which connects seamlessly with the app. This setup is widely used by sales teams, distribution channels, and field service providers who need to create and issue bills instantly while on the move.

    It’s a flexible, mobile-friendly solution designed to support businesses on the go!

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Ben
Ben
Asked: May 5, 2025In: Products

No products found error

i used the products template and i cant import the csv or xsls document, i keep getting an error of no products found .how do i fix this?

  1. SalesPlay
    Best Answer
    SalesPlay Champion
    Added an answer on May 5, 2025 at 12:30 pm

    Hi, There can be several reasons for the “No products found” error when importing a CSV or XLSX file using the products template. One common issue occurs when data is copied and pasted from another document, this can cause hidden formatting issues that interfere with the upload. We recommend clearinRead more

    Hi,

    There can be several reasons for the “No products found” error when importing a CSV or XLSX file using the products template.

    One common issue occurs when data is copied and pasted from another document, this can cause hidden formatting issues that interfere with the upload. We recommend clearing all formatting before uploading the file.

    Additionally, language or encoding mismatches (e.g., using special characters or different language inputs) can also cause problems during import.

    To help you resolve this quickly, please send your product list file to our support team at [email protected]. They’ll review it and assist you with the import.

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Faris
Faris
Asked: April 9, 2025In: Sales

Better way to handle sale screen and fast moving products

Hi boss, I’m running a restaurant, and at the same place also selling some bakery items like cupcakes, cakes, and bread. Right now I just put them under few category, but got any easier or more practical way to manage all this ...

  1. SalesPlay
    Best Answer
    SalesPlay Champion
    Added an answer on April 10, 2025 at 9:44 am

    Hi Faris 👋 Yes, there’s definitely a more practical way to manage this – you can use the "Customize Sale Screen" feature for your setup. For example, you can create two separate customized sale screens – one for "Bakery" and another for "Restaurant". This way, you can easily organize and access itemRead more

    Hi Faris 👋

    Yes, there’s definitely a more practical way to manage this – you can use the “Customize Sale Screen” feature for your setup.

    For example, you can create two separate customized sale screens – one for “Bakery” and another for “Restaurant”. This way, you can easily organize and access items based on your business areas.

    Also, for your restaurant section, you might want to create pages like “Breakfast”, “Lunch”, and “Dinner”. Each of these pages can hold up to 20 fast-moving items, so it’s super easy for your staff to select and bill quickly during busy hours.

    You can even add the same fast-selling items to multiple pages if needed – for example, if cupcakes are popular in both Bakery and Restaurant, just add them to both screens.

    Once you start using this feature, you’ll really see how much smoother and faster your sales process becomes! 😊

    Here is the help link – https://help.salesplaypos.com/help/customize-sale-screen

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