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SalesPlay POS Community Latest Questions

Matha
Matha
Asked: April 30, 2024In: Hardware

Epson TM-T20iii Printer issue ?

I just now registered and setup SalesPlay webpos. I setup Epson TM-T20iii Printer model but it is not printing the receipt. When i print shift report it does print it. strange. i deleted the setup and again did this but failing

  1. SalesPlay
    Best Answer
    SalesPlay Champion
    Added an answer on May 3, 2024 at 7:59 am

    Hello Matha, Apologies for the inconvenience caused by the printer issue you encountered. If you've uploaded a logo, please remove it and upload it again. It appears that the problem is related to the logo. So, kindly remove the logo from the back office and try again. This should resolve your issueRead more

    Hello Matha,

    Apologies for the inconvenience caused by the printer issue you encountered. If you’ve uploaded a logo, please remove it and upload it again. It appears that the problem is related to the logo.

    So, kindly remove the logo from the back office and try again.

    This should resolve your issue.

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Hassan
Hassan
Asked: August 2, 2024In: Customers

Can i use Gift Vouchers in the POS System ?

We run a mini market chain and customers want vouchers they can give as gifts. Can we use SalesPlay POS to manage these vouchers so customers can use them in our supermarkets?

  1. João
    João
    Added an answer on August 13, 2024 at 5:25 am

    I saw they have added this feature recently  https://help.salesplaypos.com/help/voucher-feature

    I saw they have added this feature recently  https://help.salesplaypos.com/help/voucher-feature

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Rahman
Rahman
Asked: April 17, 2024In: Products

Keypad for selling large quantities ?

I have a wholesale business where I sell lots of stuff. When I pick something to sell, it would be helpful if a window could pop up with a keypad so I can type in how many I’m selling. Do you ...

  1. Bruce
    Bruce Contributor
    Added an answer on November 19, 2024 at 11:03 am

    Hi Rahman, Yes, SalesPlay has a feature that allows you to enter the quantity with a keypad before adding a product to the cart, which should work perfectly for your wholesale business. If you'd like, we can set up a quick demo so you can see exactly how SalesPlay can streamline the process for you.Read more

    Hi Rahman,

    Yes, SalesPlay has a feature that allows you to enter the quantity with a keypad before adding a product to the cart, which should work perfectly for your wholesale business.

    If you’d like, we can set up a quick demo so you can see exactly how SalesPlay can streamline the process for you. Feel free to contact us at [email protected], and let us know a convenient time!

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Nathan
Nathan
Asked: April 17, 2024In: Employee Management

Solution for Blind cash up feature ?

I have a request. Can we have a feature where the POS doesn’t display the expected cash amount at the end of the shift? This way, cashiers won’t see it, reducing the chances of cashier fraud. Can the SalesPlay team develop this ...

  1. SalesPlay
    SalesPlay Champion
    Added an answer on May 10, 2024 at 5:06 am

    The Blind Cash Up feature is already available in SalesPlay POS. You can enable it by following these steps: Login to POS Back Office Webportal Select “ Users” from main menu Go to the “Access Rights” Click on the already created user role Select “Sale” modules and click the dropdown icon Untick “ViRead more

    The Blind Cash Up feature is already available in SalesPlay POS. You can enable it by following these steps:

    1. Login to POS Back Office Webportal
    2. Select “ Users” from main menu
    3. Go to the “Access Rights”
    4. Click on the already created user role
    5. Select “Sale” modules and click the dropdown icon
    6. Untick “View shift report”
    7. Click “Update” button

     

    (Once the “view shift report” option is unchecked, users will be unable to access the “shift report” in the cash management section, and they won’t have visibility of the expected cash amount during shift-end.)

    For more – https://help.salesplaypos.com/help/how-to-enable-the-blind-cash-up-feature

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CheeKiong
CheeKiong
Asked: April 19, 2024In: Localizations

Can SalesPlay Meet Singapore Unique Tax System ?

I need feedback for my Tax question. I’m in Singapore, running a restaurant where the tax system, including GST and service charge, is unique. I’ve tested various POS software, but none seem to handle Singapore’s tax setup. Can SalesPlay meet the needs ...

  1. Arun
    Arun Beginner
    Added an answer on May 13, 2024 at 12:40 pm

    I also using above method and you can do it using SalesPlay POS. check this help article this will be helpful to set up - https://help.salesplaypos.com/help/how-to-add-multiple-taxes-or-other-charges

    I also using above method and you can do it using SalesPlay POS. check this help article this will be helpful to set up – https://help.salesplaypos.com/help/how-to-add-multiple-taxes-or-other-charges

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Agar
AgarLearner
Asked: May 30, 2024In: Sales

Two-KOTs from Kitchen Printer

I want to get Two-KOT Receipts at the same time in one-printer ? Basically, when we select item and then issue the KOT, kitchen printer should print two-KOTs.

  1. SalesPlay
    Best Answer
    SalesPlay Champion
    Added an answer on August 6, 2024 at 6:32 am

    Hi, If you need to print multiple KOTs on the same printer, set up multiple printer setup pages. Enable the "Print KOT / BOT" option and turn off the "Print receipts and bills" option. Additionally, enable the "Printer Groups" option and save your changes. Access the POS App's main menu. Navigate toRead more

    Hi,

    If you need to print multiple KOTs on the same printer, set up multiple printer setup pages. Enable the “Print KOT / BOT” option and turn off the “Print receipts and bills” option. Additionally, enable the “Printer Groups” option and save your changes.

    1. Access the POS App’s main menu.
    2. Navigate to “Settings.”
    3. Click on “Printers.”
    4. Add a new printer by clicking the “Add” button.
    5. Enter the printer’s name and other relevant details.
    6. OFF the “Print receipts and bills” option.
    7. Enable the “Print KOT / BOT” option.
    8. Enable the relevant “Printer Groups”
    9. Save your settings.

    Read this further – https://help.salesplaypos.com/help/same-printer-receipts-and-kot-printing

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Dil
Dil
Asked: May 6, 2024In: Hardware

My Printer Issue ?

i have goojprt 80mm Printer.(Model JP80H-UE,page with 80mm,Command ESC/POS) this printer can’t print 64 characters in one line .it can print 48 characters only. cant programme that printer with DIP Settings. salesplay invoice have 64 characters in one line.

  1. Arun
    Arun Beginner
    Added an answer on May 13, 2024 at 12:10 pm

    What sort of business are you running, and what sort of products have these long names?

    What sort of business are you running, and what sort of products have these long names?

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