Home/Home/Page 3
  1. Asked: July 21, 2025In:

    Credit Sales and Balance Tracking on WebPOS

    SalesPlay
    SalesPlay Champion

    Hi Mishu Yes, you're right — the Android version currently supports credit sales, balance tracking, and full credit settlement features, including detailed back-office reports. As for WebPOS, we’re happy to let you know that this feature is currently under development and will be released soon. We uRead more

    Hi Mishu

    Yes, you’re right — the Android version currently supports credit sales, balance tracking, and full credit settlement features, including detailed back-office reports.

    As for WebPOS, we’re happy to let you know that this feature is currently under development and will be released soon. We understand how important this functionality is for managing your credit customers, and we’re working to bring the same smooth experience to the web platform.

    We’ll keep you posted on the release timeline. Thank you for your patience and continued support!

    Debtor Management and Credit Settlement – https://help.salesplaypos.com/help/how-to-do-credit-settlement–debtor-management

    See less
  2. Asked: December 3, 2024In:

    Managing Expenses

    SalesPlay
    SalesPlay Champion

    Hi Anderson Yes, SalesPlay POS offers a useful feature to manage your retail store’s expenses through the Drawer Transactions section. You can record various types of Cash In and Cash Out transactions, such as petty cash expenses, supplier payments, salary, donations, bill payments, staff lunch or mRead more

    Hi Anderson

    Yes, SalesPlay POS offers a useful feature to manage your retail store’s expenses through the Drawer Transactions section.

    You can record various types of Cash In and Cash Out transactions, such as petty cash expenses, supplier payments, salary, donations, bill payments, staff lunch or meals or any other cash-related activity directly from the POS terminal.

    To learn how to add and track these transactions, please visit: https://help.salesplaypos.com/help/drawer-transactions

    This helps maintain accurate cash flow records and ensures better expense tracking within your store.

    See less
  3. Asked: July 11, 2025In:

    Credit Billing and Credit Settlement Features

    SalesPlay
    SalesPlay Champion

    Hi Rutendo Yes, SalesPlay has all the features you’re looking for to manage your wholesale business offering credit to clients: ✅ Issue Credit Receipts: You can sell items on credit and give customers a credit receipt directly from the POS.✅ Track Outstanding Balances: All unpaid amounts are recordeRead more

    Hi Rutendo

    Yes, SalesPlay has all the features you’re looking for to manage your wholesale business offering credit to clients:

    ✅ Issue Credit Receipts: You can sell items on credit and give customers a credit receipt directly from the POS.
    ✅ Track Outstanding Balances: All unpaid amounts are recorded under the customer’s name, and you can check who owes you at any time.
    ✅ Settle Payments Later: When your clients come to pay, you can do partial or full settlement of their credit invoices.
    ✅ Set Credit Limits: You can set a credit limit for each customer. SalesPlay can also block credit sales beyond the set limit if you enable the enforcement setting.

    You can manage all this easily from both the POS App and the Web Back Office Portal, including detailed reports on who owes what.

    Help Links – https://help.salesplaypos.com/help/how-to-do-credit-settlement–debtor-management

    https://help.salesplaypos.com/help/how-to-do-fully–partial-credit-settlement

    See less
  4. Asked: May 30, 2025In:

    How to Set Up Weight-Embedded Barcodes for 3-Digit Product Codes

    SalesPlay
    SalesPlay Champion

    Hi 👋 Thanks for your question and this is a good one. Since you're using 3-digit product codes and a scale that prints weight-embedded barcodes, you'll need to configure a custom barcode profile in SalesPlay POS using the PLU (Price Look-Up code) setting. Here’s how to set it up: Go to Settings >Read more

    Hi 👋

    Thanks for your question and this is a good one.

    Since you’re using 3-digit product codes and a scale that prints weight-embedded barcodes, you’ll need to configure a custom barcode profile in SalesPlay POS using the PLU (Price Look-Up code) setting.

    Here’s how to set it up:

    1. Go to Settings > Barcode Profile in your SalesPlay POS backend.

    2. Click on “Add New” to create a custom barcode profile (default formats like EAN-13 can’t be edited).

    3. In the new profile, set the “Number of Digits for PLU” to 2.

      • This tells the POS to treat the first 3 digits after the prefix as the product code.

      • Example: If your barcode is 2101452500006 → 145 will be recognized as the product code.

    4. Save and apply the new barcode profile.

    Why set PLU as 2?

    Because your product codes are 3 digits, setting PLU to 2 helps the system extract and match the correct code. For 3-digit codes:

    • ✅ Set PLU = 2

    • For 4-digit codes → PLU = 1

    • For 5-digit or longer codes → PLU = 0

    More info: How to Add Weight-Embedded Barcodes

    Let me know if you need help creating the barcode format itself or testing it with your scale!

    See less
  5. Asked: June 26, 2025In:

    How can I add Gkash to my business in Malaysia?

    SalesPlay
    SalesPlay Champion

    Hi Amir, yes, you can use Gkash , but please note that it's for now only supported for online WebStore or eCommerce orders through SalesPlay, not for regular in-store payments. If you're running an online store, you can follow this step-by-step guide to set up Gkash for accepting payments: Gkash forRead more

    Hi Amir, yes, you can use Gkash , but please note that it’s for now only supported for online WebStore or eCommerce orders through SalesPlay, not for regular in-store payments.

    If you’re running an online store, you can follow this step-by-step guide to set up Gkash for accepting payments:

    Gkash for Web Store – Setup Guide

    Let us know if you need help during the setup!

    See less
  6. Asked: July 1, 2025In:

    Reciipt method on the API do not return any receipts

    SalesPlay
    SalesPlay Champion

    Hi Please check the following help articles for guidance on using the API correctly: REST API Access for Integration: https://help.salesplaypos.com/help/rest-api-access-for-integration Webhook Setup and Usage: https://help.salesplaypos.com/help/webhook If you’re still receiving an empty array afterRead more

    Hi

    Please check the following help articles for guidance on using the API correctly:

    If you’re still receiving an empty array after confirming your request format and parameters, please contact the support team.

    See less
  7. Asked: June 27, 2025In:

    Missing Past Receipts for Refund

    SalesPlay
    SalesPlay Champion

    Hello Amir Yes, there is a limitation on how far back receipts are displayed in the POS App. The app retains receipts for the past 30 days only. However, all receipts are permanently stored in the BackOffice system, so you can still access older records there. Since the transaction from May 22 is beRead more

    Hello Amir

    Yes, there is a limitation on how far back receipts are displayed in the POS App. The app retains receipts for the past 30 days only.

    However, all receipts are permanently stored in the BackOffice system, so you can still access older records there.

    Since the transaction from May 22 is beyond the 30-day limit on the app, it will not appear under Past Receipts in the POS App. As an alternative, you can delete the original receipt via the BackOffice, then issue a new receipt with today’s date and process the refund accordingly. Please note that backdating is not possible—this is just a workaround we suggest for handling such cases.

    See less
Load More Answers