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  1. Asked: June 30, 2025In:

    Request for Webhook Support Information

    SalesPlay
    SalesPlay Champion

    Hello Nathen Yes, SalesPlay POS supports webhooks, allowing you to receive real-time notifications for key system events. This is ideal for integrating with local systems like accounting software. Currently supported webhook events include: Inventory updates Product creation/updates/deletion CustomeRead more

    Hello Nathen

    Yes, SalesPlay POS supports webhooks, allowing you to receive real-time notifications for key system events. This is ideal for integrating with local systems like accounting software.

    Currently supported webhook events include:

    • Inventory updates

    • Product creation/updates/deletion

    • Customer creation/updates/deletion

    • Receipt creation/updates

    • Credit note and refund updates

    When an event occurs, SalesPlay sends a POST request with event details to your configured webhook URL, so your system can react instantly.

    You can configure webhooks using the web interface:
    🔗 https://cloud.salesplaypos.com/webhooks_setup

    For full documentation, setup steps, and example payloads, please visit our help article:
    📘 https://help.salesplaypos.com/help/webhook

    If you need assistance during development, feel free to reach out SalesPlay Support Team

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  2. Asked: June 25, 2025In:

    How to Display Business Logo and Promotional Ads on Customer Screen

    SalesPlay
    SalesPlay Champion

    Hi Ricardo, Thank you for your question. To display your business logo and seasonal promotional banners on the customer screen, we recommend using the latest version of the SalesPlay Customer Display App (version 2.0.1). It offers a simplified setup and several enhanced features. Key Features: ShowsRead more

    Hi Ricardo,

    Thank you for your question.

    To display your business logo and seasonal promotional banners on the customer screen, we recommend using the latest version of the SalesPlay Customer Display App (version 2.0.1). It offers a simplified setup and several enhanced features.

    Key Features:

    • Shows real-time order details including items, discounts, taxes, and the total amount.

    • Displays your business logo and promotional ads or banners.

    • Supports dark mode (based on your device’s system settings).

    • Compatible with both portrait and landscape modes.
      (Note: Logos and promotional images are only visible in landscape mode.)

    ✅ Download the app:
    SalesPlay Customer Display – Google Play Store

    🛠 Setup guide:
    How to Setup Customer Display App

    If you’re currently using an older version, we highly recommend updating to version 2.0.1 for the best experience.

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  3. Asked: June 27, 2025In:

    Issue with Subscription Renewal Payment Failed

    SalesPlay
    SalesPlay Champion

    Hi Carl, We’ve recently improved the Billing & Subscriptions section in the SalesPlay Back Office to reduce payment failures and ensure smoother transactions. As part of the new process, you may be required to update any missing information in your Billing Information page. Specifically, pleaseRead more

    Hi Carl,

    We’ve recently improved the Billing & Subscriptions section in the SalesPlay Back Office to reduce payment failures and ensure smoother transactions.

    As part of the new process, you may be required to update any missing information in your Billing Information page. Specifically, please make sure to:

    1. Re-enter your card details, including the Name on Card

    2. Complete the Billing Details section with your full address and contact information

    ✅ Step 1: Update Card Details

    Add the “Name on Card” to avoid card creation errors.

    1. Log in to Back Office Web Portal
    2. Go to Settings > Billing and Subscriptions
    3. Click Update Payment Method
    4. Enter the correct Name on Card
    5. Click Save

    ✅ Step 2: Update Billing Information

    Ensure all billing fields (including address) are filled correctly.

    1. Log in to Back Office Web Portal
    2. Go to Settings > Billing and Subscriptions
    3. Click Edit Billing Details
    4. Fill all required fields with accurate information
    5. Click Save

    These steps are important to ensure your payment goes through successfully.

    If you need further help, feel free to contact our support team via chat.

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  4. Asked: March 11, 2025In:

    How can I resolve payment gateway errors in POS software?

    James Wood
    James Wood Beginner

    Resolving payment gateway errors in POS software requires a systematic approach: Check Internet Connection – Ensure stable connectivity to prevent transaction failures. Verify API Credentials – Incorrect API keys or authentication issues can cause errors. Review Error Codes – Refer to the gateway’sRead more

    Resolving payment gateway errors in POS software requires a systematic approach:

    1. Check Internet Connection – Ensure stable connectivity to prevent transaction failures.
    2. Verify API Credentials – Incorrect API keys or authentication issues can cause errors.
    3. Review Error Codes – Refer to the gateway’s documentation for specific error messages.
    4. Update Software – Ensure your POS system and payment gateway SDKs are up to date.
    5. Inspect Firewall & Security Settings – Overly strict security settings may block transactions.
    6. Test with Another Payment Method – Determine if the issue is with a specific payment type.
    7. Contact Payment Provider – If unresolved, reach out to the gateway’s support team for assistance.

    Would you like help troubleshooting a specific error code?

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  5. Asked: June 10, 2025In:

    API with Make.com

    faene
    faene
  6. Asked: June 10, 2025In:

    Xero integration

    SalesPlay
    SalesPlay Champion

    Hello Faene, Kincly check the "Transaction Schedule Time" in your back office settings. Sales data from the POS app is sent to Xero exactly at the scheduled time you’ve configured. Make sure the date and time are correctly set. If the issue persists, feel free to reach out to our support team via thRead more

    Hello Faene,

    Kincly check the “Transaction Schedule Time” in your back office settings.

    Sales data from the POS app is sent to Xero exactly at the scheduled time you’ve configured. Make sure the date and time are correctly set.

    If the issue persists, feel free to reach out to our support team via the Online Chat or by emailing us at [email protected].

    You can also refer to our help video for step-by-step guidance: How to Use Xero Accounting Software with SalesPlay POS

    Thank you!

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  7. Asked: June 10, 2025In:

    Xero integration

    SalesPlay
    SalesPlay Champion

    Hi, Please check the "Transaction Schedule Time" in your back office settings. Sales data from the POS app is sent to Xero exactly at the scheduled time you’ve configured. Make sure the date and time are correctly set. If the issue persists, feel free to reach out to our support team via the OnlineRead more

    Hi,

    Please check the “Transaction Schedule Time” in your back office settings. Sales data from the POS app is sent to Xero exactly at the scheduled time you’ve configured. Make sure the date and time are correctly set.

    If the issue persists, feel free to reach out to our support team via the Online Chat or by emailing us at [email protected].

    You can also refer to our help video for step-by-step guidance: How to Use Xero Accounting Software with SalesPlay POS

    Thank you!

    See less
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