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  1. Asked: September 22, 2025In:

    How can i show Gross Total on receipts?

    SalesPlay
    SalesPlay Champion

    Hi Aanya Yes there is a setting in SalesPlay Back-office that lets you show exactly what you want: the full value of all products, then the discount, then what the customer has to pay (grand total). Here’s how you can enable it: Steps to Show Gross Total on Receipts Log in to your Back Office. Go toRead more

    Hi Aanya

    Yes there is a setting in SalesPlay Back-office that lets you show exactly what you want: the full value of all products, then the discount, then what the customer has to pay (grand total).

    Here’s how you can enable it: Steps to Show Gross Total on Receipts

    • Log in to your Back Office.
    • Go to Settings in the main menu.
    • Find Design Receipt.
    • Click the “More” button next to Design Receipt.
    • Tick the checkbox “Gross Total Enable”.
    • Scroll down, then click Update to save your changes.

     

    What This Does

    Once enabled, your receipts (printed, e-receipt, PDF, and past receipts) will show:
    • Gross Total – sum of all product prices before discounts and taxes.
    • Subtotal – after discounts are applied.
    • Grand Total – after taxes and any extra charges.

    More Details – https://help.salesplaypos.com/help/gross-total

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  2. Asked: September 22, 2025In:

    Can i use SalesPlay POS Offline and Sync bills later?

    SalesPlay
    SalesPlay Champion

    Hi Yes, you can continue basic billing in Offline Mode when your internet is slow or unavailable. Once your internet connection is stable, simply go to Manage Sales → Past Receipts and tap Sync Receipts to the Cloud to send all offline receipts to the Back Office. Important: Do not uninstall the appRead more

    Hi Yes, you can continue basic billing in Offline Mode when your internet is slow or unavailable.

    Once your internet connection is stable, simply go to Manage Sales → Past Receipts and tap Sync Receipts to the Cloud to send all offline receipts to the Back Office.

    Important:

    • Do not uninstall the app

    • Do not clear the app data

    Doing either before syncing may cause your unsynced receipts to be lost.

    More Details and Step-by-step video – https://help.salesplaypos.com/help/how-to-sync-offline-receipts

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  3. Asked: July 23, 2025In:

    Can I order online?

    SalesPlay
    SalesPlay Champion

    Hi Yes! You can now manage online orders directly through the SalesPlay POS System. You have two options: Link Your Online StoreYou can connect your WooCommerce or Shopify store to SalesPlay POS. Once customers place orders online, they appear directly in your POS app, allowing you to view and proceRead more

    Hi Yes! You can now manage online orders directly through the SalesPlay POS System.

    You have two options:

    1. Link Your Online Store
      You can connect your WooCommerce or Shopify store to SalesPlay POS. Once customers place orders online, they appear directly in your POS app, allowing you to view and process online orders seamlessly.

    1. Use the SalesPlay Web Store
      The POS System also includes a Web Store feature. You can showcase your products on a dedicated URL where customers can place orders, add delivery notes, or select their preferred payment method. These orders automatically sync with your POS app and appear with a red dot in the “Open Orders” section for easy tracking.

    This way, you can efficiently manage all online orders without leaving your POS system.

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  4. Asked: April 16, 2024In:

    Can I print a Kitchen Order Ticket (KOT) for every product separately in my order?

    SalesPlay
    SalesPlay Champion

    Hello Aarav Yes! The POS system has a KOT printer setting called “Print single product per KOT/BOT.” When enabled, it generates a separate KOT for each item in an order. For example, if a customer orders 2 Biriyani and 3 Fried Rice, the system will print 5 KOTs – 2 for Biriyani and 3 for Fried Rice.Read more

    Hello Aarav

    Yes! The POS system has a KOT printer setting called “Print single product per KOT/BOT.”

    When enabled, it generates a separate KOT for each item in an order. For example, if a customer orders 2 Biriyani and 3 Fried Rice, the system will print 5 KOTs – 2 for Biriyani and 3 for Fried Rice. This allows kitchen staff to assign each KOT to the cook responsible for that dish.

    Once the food is prepared, cooks can place each KOT near the corresponding dish or plate, making it easy for waiters to serve the correct items to the right customers.

    Help Steps – https://help.salesplaypos.com/help/how-to-enable-item-specific-kot-bot-ticket-printing

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  5. Asked: August 10, 2025In:

    Order number

    SalesPlay
    SalesPlay Champion

    Hi Aldert When you charge a customer, a receipt is generated. You can either print it or share it digitally with the customer via WhatsApp or any other messaging platform using the Share button. The receipt includes a reference number at the bottom (e.g., #1-3, #1-4, #1-13, etc.), and this same numbRead more

    Hi Aldert

    When you charge a customer, a receipt is generated. You can either print it or share it digitally with the customer via WhatsApp or any other messaging platform using the Share button.

    The receipt includes a reference number at the bottom (e.g., #1-3, #1-4, #1-13, etc.), and this same number will also appear on the KOT display. This way, even without a receipt printer, you can easily match each order to the correct customer.

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  6. Asked: August 6, 2025In:

    How to Generate Sales Reports for Specific Hours

    SalesPlay
    SalesPlay Champion

    Hi Aanya Yes, you can generate a report for a specific time range such as 4 PM to 2 AM directly from the Back Office web portal. Please follow these steps: Log in to the Back Office web portal. Go to the Reports section in the main menu. Select either Sales Summary or Receipts Reports. Click the cloRead more

    Hi Aanya

    Yes, you can generate a report for a specific time range such as 4 PM to 2 AM directly from the Back Office web portal. Please follow these steps:

    1. Log in to the Back Office web portal.

    2. Go to the Reports section in the main menu.

    3. Select either Sales Summary or Receipts Reports.

    4. Click the clock icon next to “All Day.”

    5. Choose “Custom Period.”

    6. Set your desired start and end times (e.g., 4 PM to 2 AM).

    7. Run the report to view your results.

    This will give you a detailed sales report for your specific business hours.

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  7. Asked: July 24, 2025In:

    KOT CONECTION

    SalesPlay
    Best Answer
    SalesPlay Champion

    Hi Please note that the KOT/BOT Display App is not compatible with the WebPOS version. It is designed to work only with the Android POS App. If you're using WebPOS, you will need to set up a KOT printer instead to receive kitchen order tickets. We apologize for the inconvenience and appreciate yourRead more

    Hi

    Please note that the KOT/BOT Display App is not compatible with the WebPOS version. It is designed to work only with the Android POS App.

    If you’re using WebPOS, you will need to set up a KOT printer instead to receive kitchen order tickets.

    We apologize for the inconvenience and appreciate your understanding.

    How to set up KOT printers: https://help.salesplaypos.com/help/how-to-setup-kot-printers

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