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Viji
Viji
Asked: April 30, 2024In:

I am trying to upload a bulk product list. I have followed all the conditions. but still, it failed to upload. It does not show the exact error message.  What might be the issue?

  1. SalesPlay
    SalesPlay Champion

    Hi Viji Sometimes bulk upload fails even if all conditions seem correct because of hidden formatting issues or minor mistakes in your CSV file. Here are some tips to help: Clear formatting – If you copied data from Excel or Google Sheets, use “Clear Format” to remove hidden styles or characters. InRead more

    Hi Viji

    Sometimes bulk upload fails even if all conditions seem correct because of hidden formatting issues or minor mistakes in your CSV file. Here are some tips to help:

    1. Clear formatting – If you copied data from Excel or Google Sheets, use “Clear Format” to remove hidden styles or characters.

      • In Excel: Select all cells → Home → Editing → Clear → Clear Formats.

    2. Fill only the necessary columns – For a quick and simple upload, you only need to fill 5 columns in the CSV file.

    3. Check for common issues:

      • Create categories first – Category names in the CSV must exactly match those in your POS (case-sensitive).

      • No duplicate product codes – Each product must have a unique product_code.

      • Trim spaces – Remove extra spaces at the beginning or end of product names, codes, or prices.

      • Avoid emojis or special characters – Don’t use symbols like %, &, @, quotes, or emojis.

      • Correct number format – Prices and stock should be plain numbers (no currency symbols).

      • Don’t change headers – The CSV has 30 column headers; do not rename, delete, or move them.

      • Max 2000 rows per file – Split files if you have more than 2000 products.

      • Shop-specific file – Each CSV is unique to the shop; don’t reuse for other shops.

      • Don’t leave key fields blank – At minimum, fill in the 5 basic columns.

      • Correct file type – Save as CSV UTF-8 (Comma delimited), especially for non-English languages.

    Following these steps usually resolves most upload failures. You can also refer to the official guide here: SalesPlay Bulk Upload Help.

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Agar
AgarLearner
Asked: September 23, 2025In:

Can you add an option to display currency notes such as ₹50, ₹100, ₹200, and ₹500 on the billing interface?It would make cash transactions much easier and faster for cashiers if they can simply tap the note amounts instead ...

  1. SalesPlay
    SalesPlay Champion

    Hi Agar The new Payment Interface was launched in version 115.5, and it includes exactly this feature. So update your app to the latest version of the SalesPlay POS. We have redesigned the payment process to be faster, smarter, and more user-friendly. One of the key improvements is the addition of cRead more

    Hi Agar

    The new Payment Interface was launched in version 115.5, and it includes exactly this feature. So update your app to the latest version of the SalesPlay POS.

    We have redesigned the payment process to be faster, smarter, and more user-friendly. One of the key improvements is the addition of currency-note shortcuts, allowing cashiers to quickly select common denominations.

    What’s New

    • The system automatically displays relevant currency denominations based on your registered country.

      • For example, in India you’ll see options like ₹10, ₹50, ₹100, ₹200, ₹500

    • This speeds up cash transactions by letting cashiers simply tap the note amount instead of entering it manually.

    Example

    For a bill amount of ₹40, the interface will suggest notes such as:
    ₹50, ₹100, ₹200, etc.

    Important

    • Landscape mode only: Currency note suggestions appear in landscape mode.

    • Portrait mode: Standard keypad remains.

    Full guide & screenshots: New Payment Interface Help Article

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Aanya
Aanya
Asked: September 22, 2025In:

Hello SalesPlay Team and SalesPlay Community !I m using the SalesPlay POS app and want my receipts to clearly show the total value of all products, then the discount amount, and finally the grand total the customer has to ...

  1. Nathen
    Nathen

    Hello Aanya, you can enable it via backoffice "design receipt" section and then it comes to the receipt. Its very important feature

    Hello Aanya, you can enable it via backoffice “design receipt” section and then it comes to the receipt. Its very important feature

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Nathen
Nathen
Asked: September 22, 2025In:

Hi The internet in my area is often slow, and sometimes I don’t have a stable Wi-Fi connection. Can I use the SalesPlay POS app in Offline Mode to keep billing during these times? If yes, how can I sync all the ...

  1. SalesPlay
    SalesPlay Champion

    Hi Yes, you can continue basic billing in Offline Mode when your internet is slow or unavailable. Once your internet connection is stable, simply go to Manage Sales → Past Receipts and tap Sync Receipts to the Cloud to send all offline receipts to the Back Office. Important: Do not uninstall the appRead more

    Hi Yes, you can continue basic billing in Offline Mode when your internet is slow or unavailable.

    Once your internet connection is stable, simply go to Manage Sales → Past Receipts and tap Sync Receipts to the Cloud to send all offline receipts to the Back Office.

    Important:

    • Do not uninstall the app

    • Do not clear the app data

    Doing either before syncing may cause your unsynced receipts to be lost.

    More Details and Step-by-step video – https://help.salesplaypos.com/help/how-to-sync-offline-receipts

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faene
faene
Asked: June 10, 2025In:

I have connect my Xero accounting with Saleplay. I am not seeing any sales recorded in Xero. Need help to solve this problem

  1. SalesPlay
    SalesPlay Champion

    Hi Integrating Xero with the SalesPlay POS system allows your business to streamline financial operations by automatically passing your daily sales summary to Xero. You can also set a scheduled time for transactions to be sent. In your case, please check the scheduled transaction time in the POS setRead more

    Hi

    Integrating Xero with the SalesPlay POS system allows your business to streamline financial operations by automatically passing your daily sales summary to Xero. You can also set a scheduled time for transactions to be sent.

    In your case, please check the scheduled transaction time in the POS settings. The sales data will only appear in Xero according to this schedule.

    More Details – https://help.salesplaypos.com/help/how-to-use-xero-accounting-software-with-salesplay-pos

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alexamorgan
alexamorganBeginner
Asked: July 23, 2025In:

There are lots of popular stores that are selling top quality leather jackets. You can explore some of the best retailers and can order for yourself. These online e-commerce stores give you the freedom to choose your own design and ...

  1. SalesPlay
    SalesPlay Champion

    Hi Yes! You can now manage online orders directly through the SalesPlay POS System. You have two options: Link Your Online StoreYou can connect your WooCommerce or Shopify store to SalesPlay POS. Once customers place orders online, they appear directly in your POS app, allowing you to view and proceRead more

    Hi Yes! You can now manage online orders directly through the SalesPlay POS System.

    You have two options:

    1. Link Your Online Store
      You can connect your WooCommerce or Shopify store to SalesPlay POS. Once customers place orders online, they appear directly in your POS app, allowing you to view and process online orders seamlessly.

    1. Use the SalesPlay Web Store
      The POS System also includes a Web Store feature. You can showcase your products on a dedicated URL where customers can place orders, add delivery notes, or select their preferred payment method. These orders automatically sync with your POS app and appear with a red dot in the “Open Orders” section for easy tracking.

    This way, you can efficiently manage all online orders without leaving your POS system.

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Aarav
AaravChampion
Asked: April 16, 2024In:

In our restaurant, we offer a variety of dishes such as Biriyani, Fried Rice, Hoppers, and Roti. We have several cooks, each specializing in different dishes. I have a Question. As an example, if a customer orders Biriyani and Roti, can POS ...

  1. SalesPlay
    SalesPlay Champion

    Hello Aarav Yes! The POS system has a KOT printer setting called “Print single product per KOT/BOT.” When enabled, it generates a separate KOT for each item in an order. For example, if a customer orders 2 Biriyani and 3 Fried Rice, the system will print 5 KOTs – 2 for Biriyani and 3 for Fried Rice.Read more

    Hello Aarav

    Yes! The POS system has a KOT printer setting called “Print single product per KOT/BOT.”

    When enabled, it generates a separate KOT for each item in an order. For example, if a customer orders 2 Biriyani and 3 Fried Rice, the system will print 5 KOTs – 2 for Biriyani and 3 for Fried Rice. This allows kitchen staff to assign each KOT to the cook responsible for that dish.

    Once the food is prepared, cooks can place each KOT near the corresponding dish or plate, making it easy for waiters to serve the correct items to the right customers.

    Help Steps – https://help.salesplaypos.com/help/how-to-enable-item-specific-kot-bot-ticket-printing

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