Home/Home/Page 12
Anderson
AndersonBeginner
Asked: November 8, 2024In:

Hi, Is it possible to add ticket numbering to receipts?

  1. Bruce
    Bruce Contributor

    Hi Daniel, Yes, it’s possible to add a sequential ticket number to receipts, but this feature is only available when the Kitchen Order Ticket (KOT) feature is enabled. With this setup, you can print a sequence number on receipts, which could serve as the ticket number you're looking for. You can refRead more

    Hi Daniel,

    Yes, it’s possible to add a sequential ticket number to receipts, but this feature is only available when the Kitchen Order Ticket (KOT) feature is enabled. With this setup, you can print a sequence number on receipts, which could serve as the ticket number you’re looking for.

    You can refer to this guide for setting up the KOT feature: How to Setup Kitchen Display.

    If this matches your requirement, please proceed with the setup, and feel free to contact us if you need further assistance! 😊

    See less
Anderson
AndersonBeginner
Asked: October 21, 2024In:

Hi, how i can open the cash drawer with out print receipt?

  1. Bruce
    Bruce Contributor

    Hi Daniel, You can open the cash drawer manually without printing a receipt by following these steps: Activate Shift Management: Log in to the Back Office web portal. Go to the FEATURE section and enable the Shift Management function. Steps to Open the Drawer: Open the POS App and navigate to the maRead more

    Hi Daniel,

    You can open the cash drawer manually without printing a receipt by following these steps:

    1. Activate Shift Management:
      • Log in to the Back Office web portal.
      • Go to the FEATURE section and enable the Shift Management function.
    2. Steps to Open the Drawer:
      • Open the POS App and navigate to the main menu.
      • Select New Sale.
      • Tap the 3-dot button in the top-right corner of the screen.
      • Select Open Drawer from the menu.

    This will open the cash drawer for you without requiring a receipt print. If you need further assistance, feel free to reach out to us anytime!

    See less
Anderson
AndersonBeginner
Asked: October 3, 2024In:

how to label “Name of Shop” for SalesPlay POS?

  1. Bruce
    Bruce Contributor

    Hi Daniel, Could you clarify what you’re trying to label or where you’d like the shop name to appear in the system? If you're looking to change the "Name of Shop," you can do this through the Back Office by going to Settings > Shops and renaming the shop you want. Please don’t hesitate to reach oRead more

    Hi Daniel,

    Could you clarify what you’re trying to label or where you’d like the shop name to appear in the system?

    If you’re looking to change the “Name of Shop,” you can do this through the Back Office by going to Settings > Shops and renaming the shop you want.

    Please don’t hesitate to reach out if you need any more help. Our team is here and ready to assist!

    See less
Anat
Anat
Asked: May 16, 2024In:

When i log in to backoffice it shows an error message saying, “This site can’t be reached”. I checked with several web browsers but same results.  Its working in my mobile and not working my PC. What will be the issue ...

  1. Bruce
    Bruce Contributor

    Hi Anat, It sounds like this might be a cache issue on your PC. Here are a few quick steps to try: Clear your browser cache and try a hard refresh on the page, as cached data can sometimes block the site from loading properly. Check your network settings, including any firewall, VPN, or other networRead more

    Hi Anat,

    It sounds like this might be a cache issue on your PC. Here are a few quick steps to try:

    • Clear your browser cache and try a hard refresh on the page, as cached data can sometimes block the site from loading properly.
    • Check your network settings, including any firewall, VPN, or other network restrictions, as these can sometimes block certain sites on specific devices.
    • Disable browser extensions temporarily to see if one might be interfering with loading the site. Extensions like ad blockers can occasionally cause these issues.

    We weren’t running any maintenance on our end at that time, so if the issue still happens, please feel free to reach out to our support team at [email protected]

    we’re here to help!

    See less
Tatenda
Tatenda
Asked: April 16, 2024In:

Dear Community, I am planning to purchase either Sunmi or Imin latest model. I saw some major POS apps are not compatible with dual display. Is SalesPlay support dual display for above POS brands ?

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Dear Community, Yes, SalesPlay POS does support dual displays on compatible devices, including models from Sunmi and Imin. To ensure proper functionality, the dual display must be correctly set up within the SalesPlay POS settings. You can find detailed steps on configuring dual displays in SalesPlaRead more

    Dear Community,

    Yes, SalesPlay POS does support dual displays on compatible devices, including models from Sunmi and Imin.

    To ensure proper functionality, the dual display must be correctly set up within the SalesPlay POS settings.

    You can find detailed steps on configuring dual displays in SalesPlay’s Help Centre. Please visit this link for the complete setup instructions.

    Link – https://help.salesplaypos.com/help/how-to-setup-dual-display

    See less
Graham
Graham
Asked: October 29, 2024In:

Hello friends, How can I use the SalesPlay app to divide and give out the service charge commission to my waiters at the end of each month ?

  1. Bruce
    Bruce Contributor

    Hi Graham, To set up service charge commissions for your waiters, please refer to the following guide: https://help.salesplaypos.com/help/how-to-calculate-sales-commission In the back office, make sure to create your waiters as Other Staff with the type set to Waiter. When creating a service chargeRead more

    Hi Graham,

    To set up service charge commissions for your waiters, please refer to the following guide:
    https://help.salesplaypos.com/help/how-to-calculate-sales-commission

    In the back office, make sure to create your waiters as Other Staff with the type set to Waiter. When creating a service charge commission, filter by Employee Type and assign the specific percentage or amount for the waiters.

    See less
Load More Questions