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SalesPlay POS Community Latest Questions

Tani
Tani
Asked: May 13, 2024In:

How can I initiate the receipt numbering to begin with 001? My aim is to start from 001 for the first invoice every day.  

  1. Bruce
    Bruce Contributor

    Hi Tani, For your clarification, the receipt numbering system in SalesPlay POS follows a specific format, as shown in the example receipt below: Receipt Number: #1-2411181 (printed on 18th November 2024). Breaking down the receipt number: #1: Indicates the POS device that processed the sale (in thisRead more

    Hi Tani,

    For your clarification, the receipt numbering system in SalesPlay POS follows a specific format, as shown in the example receipt below:

    Receipt Number: #1-2411181 (printed on 18th November 2024).

    Breaking down the receipt number:

    #1: Indicates the POS device that processed the sale (in this case, POS device #1).
    24: Represents the year (2024).
    11: Represents the month (November).
    18: Represents the date (18th).
    1: Represents the sequence number of the sale for that day (this is the first sale of the day in POS device #1).

    To address your request, the sequence number will reset every day based on the date and POS device. So, on each new day, the numbering starts fresh, and the first sale for the day will always be numbered as 01 for that device.

    I hope this helps! Let me know if you have any further questions.

    Sample Receipt

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Anderson
AndersonBeginner
Asked: October 21, 2024In:

Hi, how i can open the cash drawer with out print receipt?

  1. Bruce
    Bruce Contributor

    Hi Daniel, You can open the cash drawer manually without printing a receipt by following these steps: Activate Shift Management: Log in to the Back Office web portal. Go to the FEATURE section and enable the Shift Management function. Steps to Open the Drawer: Open the POS App and navigate to the maRead more

    Hi Daniel,

    You can open the cash drawer manually without printing a receipt by following these steps:

    1. Activate Shift Management:
      • Log in to the Back Office web portal.
      • Go to the FEATURE section and enable the Shift Management function.
    2. Steps to Open the Drawer:
      • Open the POS App and navigate to the main menu.
      • Select New Sale.
      • Tap the 3-dot button in the top-right corner of the screen.
      • Select Open Drawer from the menu.

    This will open the cash drawer for you without requiring a receipt print. If you need further assistance, feel free to reach out to us anytime!

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Woven Labels UAE
Woven Labels UAEBeginner
Asked: May 9, 2025In:

I need to ask how to create a group.

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi, You mean KOT Groups ? Here are the steps to setup KOT Group - https://help.salesplaypos.com/help/how-to-setup-kot-printers

    Hi,

    You mean KOT Groups ?

    Here are the steps to setup KOT Group – https://help.salesplaypos.com/help/how-to-setup-kot-printers

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Ashi
Ashi
Asked: August 6, 2024In:

I want to print the Arabic language on the bill. When i print it shows different characters like #%$*()$% Is this possible to solve or any suggestions welcome

  1. Bruce
    Bruce Contributor

    Hi Ashi, SalesPlay POS does support printing in non-Latin scripts, including Arabic, and we can help you resolve the issue of characters appearing incorrectly. Here’s how you can set it up: Change Printer Settings for Language Support: Open the POS app and go to Settings > Printers. Add your prinRead more

    Hi Ashi,

    SalesPlay POS does support printing in non-Latin scripts, including Arabic, and we can help you resolve the issue of characters appearing incorrectly. Here’s how you can set it up:

    1. Change Printer Settings for Language Support:
      • Open the POS app and go to Settings > Printers.
      • Add your printer or adjust the settings for the existing one.
      • In Advanced Settings, choose Graphic Enhanced mode, which is optimized for printing in languages like Arabic. If you experience issues, you can switch to Graphic Legacy mode.
    2. Ensure Your Printer Supports Arabic:
      • Make sure your printer supports the Arabic language. Some printers require specific drivers or font support to print non-Latin characters properly.

    Once these steps are complete, you should be able to print receipts in Arabic without issues. If the problem persists, feel free to reach out to our support team for further assistance.

    Let us know if you need any more help!

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Ricardo
Ricardo
Asked: June 25, 2025In:

  1. SalesPlay
    SalesPlay Champion

    Hi Ricardo, Thank you for your question. To display your business logo and seasonal promotional banners on the customer screen, we recommend using the latest version of the SalesPlay Customer Display App (version 2.0.1). It offers a simplified setup and several enhanced features. Key Features: ShowsRead more

    Hi Ricardo,

    Thank you for your question.

    To display your business logo and seasonal promotional banners on the customer screen, we recommend using the latest version of the SalesPlay Customer Display App (version 2.0.1). It offers a simplified setup and several enhanced features.

    Key Features:

    • Shows real-time order details including items, discounts, taxes, and the total amount.

    • Displays your business logo and promotional ads or banners.

    • Supports dark mode (based on your device’s system settings).

    • Compatible with both portrait and landscape modes.
      (Note: Logos and promotional images are only visible in landscape mode.)

    ✅ Download the app:
    SalesPlay Customer Display – Google Play Store

    🛠 Setup guide:
    How to Setup Customer Display App

    If you’re currently using an older version, we highly recommend updating to version 2.0.1 for the best experience.

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Kamil
Kamil
Asked: April 19, 2024In:

I messed up managing stock entries, and now my inventory is all over the place. I want to reset everything to zero and then conduct a stock count. Do I have to do this manually for each item? Is there an ...

  1. Bruce
    Bruce Contributor

    Hi Kamil, SalesPlay offers a feature to reset all inventory stock levels to zero, allowing you to start fresh and correct any discrepancies in your stock. This can make it much easier to perform an accurate stock count. Please follow the steps in this guide to set all stock levels to zero: https://hRead more

    Hi Kamil,

    SalesPlay offers a feature to reset all inventory stock levels to zero, allowing you to start fresh and correct any discrepancies in your stock. This can make it much easier to perform an accurate stock count.

    Please follow the steps in this guide to set all stock levels to zero: https://help.salesplaypos.com/help/how-to-set-all-inventory-stock-levels-to-zero

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