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Agar
AgarLearner
Asked: April 1, 2025In: Hardware

Cash Drawer Opening concern with iMin POS Device

Hello I am using an iMin POS device, but when I connect it to the cash drawer, the drawer does not open. What could be the issue, and how can I fix it ?

  1. SalesPlay
    SalesPlay Champion
    Added an answer on April 1, 2025 at 10:37 am

    Hello Agar If your cash drawer is not opening when connected to your iMin POS device, you may need to adjust the ESC/POS command settings. Follow these steps: Open the POS App Main Menu. Go to Settings. Select Printers. Click Add (+) button or edit an existing printer setup. Click Advanced Settings.Read more

    Hello Agar

    If your cash drawer is not opening when connected to your iMin POS device, you may need to adjust the ESC/POS command settings. Follow these steps:

    1. Open the POS App Main Menu.
    2. Go to Settings.
    3. Select Printers.
    4. Click Add (+) button or edit an existing printer setup.
    5. Click Advanced Settings.
    6. Locate the Drawer ESC/POS Commands field.
    7. Check the existing command and, update it to 10,14,00,00,00 match your POS terminal.
    8. Click Save to apply the changes.
    9. Ensure that the “Connect Cash Drawer with Printer” option is enabled.

     

    You can find more details in the SalesPlay Help Centre: Change Drawer ESC/POS Commands.

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Jay
Jay
Asked: March 19, 2025In: General questions

Can I use the same account to sign in on both Android and iOS POS devices?

Hello

  1. SalesPlay
    Best Answer
    SalesPlay Champion
    Added an answer on March 19, 2025 at 12:13 pm
    This answer was edited.

    Hello Jay Sorry to inform, for now , you cannot sign in across different platforms. This means that if you registered on an Android POS, you cannot sign in on an iOS POS, and vice versa. You can use Android, Web POS, and iOS terminals in the same shop with one email. All the data will sync together.Read more

    Hello Jay

    Sorry to inform, for now , you cannot sign in across different platforms. This means that if you registered on an Android POS, you cannot sign in on an iOS POS, and vice versa.

    You can use Android, Web POS, and iOS terminals in the same shop with one email. All the data will sync together.

    For example, a receipt made on Web POS will also appear on the iOS and Android devices in that shop.”

    Also, you can use the same email address for up to three different platforms by creating three separate shops.

    For example, one shop can be on an Android device, another on an iOS device, and the third on Web POS.

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info@vikingsolutions.co.za
[email protected]
Asked: March 15, 2025In: General questions

Auto logout of waiter once they have placed order.

Is there a way a waiter can be logged out as soon as they place an order for a table. That way the next waiter has to login to transact.

  1. SalesPlay
    SalesPlay Champion
    Added an answer on March 19, 2025 at 11:02 am

    Hi, Sorry, this type of option is not available at the moment. Anyway, we appreciate your suggestion and will forward it to our product team for discussion. Thank you for your feedback!

    Hi,

    Sorry, this type of option is not available at the moment.

    Anyway, we appreciate your suggestion and will forward it to our product team for discussion. Thank you for your feedback!

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TNGUY05
TNGUY05
Asked: March 19, 2025In: Addon Apps

KOT / BOT App on SUNMI app Store

Does anyone use the KOT/ BOT Display app on a Sunmi D2S KDS I have tried to download the app but can only find the POS app on the Sunmi App store has anyone else had this issue?

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CRG-MARK
CRG-MARK
Asked: February 7, 2025In: General Technical Issues

Unable to register

upon trying to register a new account – I’m getting constant ‘this email address already exists’ even though it definitely isn’t. however trying the forgotten password also doesn’t work

  1. SalesPlay
    SalesPlay Champion
    Added an answer on March 5, 2025 at 9:20 am

    Hi, Please contact us via [email protected] or our Online Chat service, and we are ready to help you solve this.

    Hi, Please contact us via [email protected] or our Online Chat service, and we are ready to help you solve this.

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Poshak
Poshak
Asked: February 5, 2025In: General Technical Issues

Embedded Price Barcode Not Reading Price

Hello, I have been trying to get Embedded price codes to work. I have followed every video twice and ensured that my product number even matches the on screen EAN OR UPC codes. Every time I scan a barcode it ...

  1. SalesPlay
    SalesPlay Champion
    Added an answer on February 5, 2025 at 11:15 am

    Hello We can test this in our lab to identify the issue. It seems like there might have been a setup issue. Please contact us via [email protected] or our Online Chat service, and we can check your account and barcode setup. We'll also replicate the process in our lab to find a solution for you.Read more

    Hello

    We can test this in our lab to identify the issue. It seems like there might have been a setup issue. Please contact us via [email protected] or our Online Chat service, and we can check your account and barcode setup.

    We’ll also replicate the process in our lab to find a solution for you.

    Looking forward to assisting you!

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Poshak
Poshak
Asked: February 2, 2025In: General Technical Issues

Embedded Price Barcode – Not reading price

Hello, On an Android Tablet, with a bluetooth scanner I am unable to get the barcode to associate the price of an item using the embeded price barcode. When I scan the item, the product is successfully added to the receipt ...

  1. SalesPlay
    SalesPlay Champion
    Added an answer on February 5, 2025 at 11:12 am

    Hi It sounds like there may have been an issue during setup. If you can contact us via [email protected] or reach out through our Online Chat service, we’d be happy to assist you. We can check your account, review your barcode setup, and also replicate the process in our lab to test it for you.Read more

    Hi

    It sounds like there may have been an issue during setup.

    If you can contact us via support@salesplay.com or reach out through our Online Chat service, we’d be happy to assist you.

    We can check your account, review your barcode setup, and also replicate the process in our lab to test it for you.

    Looking forward to helping you resolve this!

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