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SalesPlay POS Community Latest Questions

Peco Peco
Peco Peco
Asked: August 16, 2024In:

Hello, I need help. I downloaded the app and made all the necessary settings to use it in my restaurant. But when I want to send my orders to the KOT display in the kitchen, it won’t let me. An error ...

  1. SalesPlay
    SalesPlay Champion

    Hi Please make sure you're using the latest version of the KOT/BOT Display App. You can also follow this detailed guide to help with setup and troubleshooting:https://help.salesplaypos.com/help/kot-bot-display-app Before You Begin:Make sure both the POS App and the KOT/BOT Display App are connectedRead more

    Hi

    Please make sure you’re using the latest version of the KOT/BOT Display App. You can also follow this detailed guide to help with setup and troubleshooting:
    https://help.salesplaypos.com/help/kot-bot-display-app

    Before You Begin:
    Make sure both the POS App and the KOT/BOT Display App are connected to the same Wi-Fi network.
    Ensure KOT Groups have been created, and that products or categories are assigned to those groups in the Back Office Web Portal.

    Troubleshooting – If You Face Issues:

    1️⃣ Check Wi-Fi Connection
    Ensure both devices are on the same network — sometimes they may switch without you noticing.

    2️⃣ Weak Wi-Fi Signal
    A poor signal can cause issues. To test the connection:

    • Open the POS App

    • Go to Main Menu > Settings > Printers

    • Tap the connected display

    • Tap “Test Connection”

    3️⃣ KOT Group Might Be Disabled
    Make sure the group is enabled:

    • Go to Main Menu > Settings > Printers in the POS App

    • Tap the connected display

    • Turn ON the toggle for “Printer Groups”

    • Tap Save

    4️⃣ Still Not Working? Try Restarting

    • Remove the existing KOT Display from the POS App

    • Restart both the POS App and the KOT/BOT Display App

    • Ensure both apps are open and connected to the same Wi-Fi

    This usually resolves most connection issues.

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MarkJ
MarkJBeginner
Asked: August 13, 2024In:

I am currently running an industrial kitchenware supplying company. I need an option to generate (and customize to a certain extent) invoices that I can provide to my corporate customers/ clients. Does Salesplay have an option where I can either print/ ...

  1. Bruce
    Bruce Contributor

    Hi MarkJ, For generating invoices for your corporate clients, SalesPlay POS does allow you to print or email invoices directly. However, to ensure we meet your exact needs, could you please specify what customizations you're looking for on these invoices? For example, do you need specific fields, brRead more

    Hi MarkJ,

    For generating invoices for your corporate clients, SalesPlay POS does allow you to print or email invoices directly. However, to ensure we meet your exact needs, could you please specify what customizations you’re looking for on these invoices? For example, do you need specific fields, branding, or other details included on the invoices?

    Once we know more about your requirements, we can guide you on how to best set this up in the system.

    Feel free to reach out with more details!

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João
João
Asked: August 13, 2024In:

Hi, I recently made my monthly subscription payment, but I noticed that the amount deducted from my account was double the expected charge. Can you please assist me in resolving this issue and clarify why the double deduction occurred?

  1. Bruce
    Bruce Contributor

    Hi João, I'm sorry to hear about the double charge! Please reach out to our support team with a detailed email explaining the issue. They will look into it and get back to you as soon as possible. If you haven't done so already, please go ahead and send us an email, and we’ll assist you right away.

    Hi João,

    I’m sorry to hear about the double charge! Please reach out to our support team with a detailed email explaining the issue. They will look into it and get back to you as soon as possible. If you haven’t done so already, please go ahead and send us an email, and we’ll assist you right away.

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Khalid
Khalid
Asked: August 6, 2024In:

Can I use a wireless PDA with a camera to scan barcodes and add stock to my wholesale business inventory instead of manually entering it on a computer ?

  1. Bruce
    Bruce Contributor

    Hi Khalid, Yes, SalesPlay supports PDA devices with barcode scanning capabilities, so you can conveniently add stock to your inventory using a wireless PDA instead of manually entering it on a computer.

    Hi Khalid,

    Yes, SalesPlay supports PDA devices with barcode scanning capabilities, so you can conveniently add stock to your inventory using a wireless PDA instead of manually entering it on a computer.

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Ashi
Ashi
Asked: August 6, 2024In:

I want to print the Arabic language on the bill. When i print it shows different characters like #%$*()$% Is this possible to solve or any suggestions welcome

  1. Bruce
    Bruce Contributor

    Hi Ashi, SalesPlay POS does support printing in non-Latin scripts, including Arabic, and we can help you resolve the issue of characters appearing incorrectly. Here’s how you can set it up: Change Printer Settings for Language Support: Open the POS app and go to Settings > Printers. Add your prinRead more

    Hi Ashi,

    SalesPlay POS does support printing in non-Latin scripts, including Arabic, and we can help you resolve the issue of characters appearing incorrectly. Here’s how you can set it up:

    1. Change Printer Settings for Language Support:
      • Open the POS app and go to Settings > Printers.
      • Add your printer or adjust the settings for the existing one.
      • In Advanced Settings, choose Graphic Enhanced mode, which is optimized for printing in languages like Arabic. If you experience issues, you can switch to Graphic Legacy mode.
    2. Ensure Your Printer Supports Arabic:
      • Make sure your printer supports the Arabic language. Some printers require specific drivers or font support to print non-Latin characters properly.

    Once these steps are complete, you should be able to print receipts in Arabic without issues. If the problem persists, feel free to reach out to our support team for further assistance.

    Let us know if you need any more help!

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Tariro
Tariro
Asked: August 6, 2024In:

I want my business to run with 4-decimals. Can we do it with SalesPlay POS ?

  1. SalesPlay
    SalesPlay Champion

    YES, You can configure your SalesPlay POS to display 4 decimal places. To enable this, please contact our support team at [email protected]. (However, if you're using a 58mm printer, please note that large values, such as $10,000 with 4 decimals (e.g., 10,000.0000), may extend to a second line dRead more

    YES,

    You can configure your SalesPlay POS to display 4 decimal places. To enable this, please contact our support team at [email protected].

    (However, if you’re using a 58mm printer, please note that large values, such as $10,000 with 4 decimals (e.g., 10,000.0000), may extend to a second line due to the small paper size.)

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Hassan
Hassan
Asked: August 2, 2024In:

We run a mini market chain and customers want vouchers they can give as gifts. Can we use SalesPlay POS to manage these vouchers so customers can use them in our supermarkets?

  1. João
    João

    I saw they have added this feature recently  https://help.salesplaypos.com/help/voucher-feature

    I saw they have added this feature recently  https://help.salesplaypos.com/help/voucher-feature

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Carlos
Carlos
Asked: August 2, 2024In:

Hello Community! My KOT numbers keep printing continuously even after the day has ended. Can I reset the KOT number so I can start with a fresh number the next morning?  

  1. SalesPlay
    SalesPlay Champion

    Hello! Yes, you can reset your KOT (Kitchen Order Ticket) or BOT (Bar Order Ticket) numbers to start with a fresh sequence each day. To reset the KOT or BOT number sequence, follow these steps: How to reset the KOT number sequence • POS App main menu • Select “ Manage Sale ” • Click “Cash ManagementRead more

    Hello!

    Yes, you can reset your KOT (Kitchen Order Ticket) or BOT (Bar Order Ticket) numbers to start with a fresh sequence each day. To reset the KOT or BOT number sequence, follow these steps:

    How to reset the KOT number sequence
    • POS App main menu
    • Select “ Manage Sale ”
    • Click “Cash Management”
    • Select “Shift End’
    • Tick On the “Reset KOT number sequence” option
    • Click “Run Shift End Process”
    • Click “Complete”

    ( Once you complete, the KOT number will reset at the beginning of the next shift.)

    Special Note :
    To run this process, you need to activate the “Shift” function from the BackOffice.

    Help Article – https://help.salesplaypos.com/help/reset-kot-number-sequence

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