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Hi,
I recently made my monthly subscription payment, but I noticed that the amount deducted from my account was double the expected charge. Can you please assist me in resolving this issue and clarify why the double deduction occurred?
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Hi João,
I’m sorry to hear about the double charge! Please reach out to our support team with a detailed email explaining the issue. They will look into it and get back to you as soon as possible. If you haven’t done so already, please go ahead and send us an email, and we’ll assist you right away.