Home/Questions/Page 2

SalesPlay POS Community Latest Questions

Aanya
Aanya
Asked: August 6, 2025In:

  1. SalesPlay
    SalesPlay Champion

    Hi Aanya Yes, you can generate a report for a specific time range such as 4 PM to 2 AM directly from the Back Office web portal. Please follow these steps: Log in to the Back Office web portal. Go to the Reports section in the main menu. Select either Sales Summary or Receipts Reports. Click the cloRead more

    Hi Aanya

    Yes, you can generate a report for a specific time range such as 4 PM to 2 AM directly from the Back Office web portal. Please follow these steps:

    1. Log in to the Back Office web portal.

    2. Go to the Reports section in the main menu.

    3. Select either Sales Summary or Receipts Reports.

    4. Click the clock icon next to “All Day.”

    5. Choose “Custom Period.”

    6. Set your desired start and end times (e.g., 4 PM to 2 AM).

    7. Run the report to view your results.

    This will give you a detailed sales report for your specific business hours.

    See less
info@dropbeachclub.com
[email protected]
Asked: July 24, 2025In:

Hello! I’m trying to conect my web APP to my KOT device, and I’m having some problems. I have conected my tablets to the KOT device with no problems, but with my laptob it’s beeing impossible. The version of the ...

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi Please note that the KOT/BOT Display App is not compatible with the WebPOS version. It is designed to work only with the Android POS App. If you're using WebPOS, you will need to set up a KOT printer instead to receive kitchen order tickets. We apologize for the inconvenience and appreciate yourRead more

    Hi

    Please note that the KOT/BOT Display App is not compatible with the WebPOS version. It is designed to work only with the Android POS App.

    If you’re using WebPOS, you will need to set up a KOT printer instead to receive kitchen order tickets.

    We apologize for the inconvenience and appreciate your understanding.

    How to set up KOT printers: https://help.salesplaypos.com/help/how-to-setup-kot-printers

    See less
alexamorgan
alexamorganBeginner
Asked: July 23, 2025In:

There are lots of popular stores that are selling top quality leather jackets. You can explore some of the best retailers and can order for yourself. These online e-commerce stores give you the freedom to choose your own design and ...

  1. SalesPlay
    SalesPlay Champion

    Hi Yes! You can now manage online orders directly through the SalesPlay POS System. You have two options: Link Your Online StoreYou can connect your WooCommerce or Shopify store to SalesPlay POS. Once customers place orders online, they appear directly in your POS app, allowing you to view and proceRead more

    Hi Yes! You can now manage online orders directly through the SalesPlay POS System.

    You have two options:

    1. Link Your Online Store
      You can connect your WooCommerce or Shopify store to SalesPlay POS. Once customers place orders online, they appear directly in your POS app, allowing you to view and process online orders seamlessly.

    1. Use the SalesPlay Web Store
      The POS System also includes a Web Store feature. You can showcase your products on a dedicated URL where customers can place orders, add delivery notes, or select their preferred payment method. These orders automatically sync with your POS app and appear with a red dot in the “Open Orders” section for easy tracking.

    This way, you can efficiently manage all online orders without leaving your POS system.

    See less
Mishu
Mishu
Asked: July 21, 2025In:

Hi, good day! I’m using WebPOS, and most of my customers buy on credit. I want to: Give credit receipts when customers take items on credit Track their outstanding balances Mark payments when they pay me back I couldn’t find this option in WebPOS, but ...

  1. SalesPlay
    SalesPlay Champion

    Hi Mishu Yes, you're right — the Android version currently supports credit sales, balance tracking, and full credit settlement features, including detailed back-office reports. As for WebPOS, we’re happy to let you know that this feature is currently under development and will be released soon. We uRead more

    Hi Mishu

    Yes, you’re right — the Android version currently supports credit sales, balance tracking, and full credit settlement features, including detailed back-office reports.

    As for WebPOS, we’re happy to let you know that this feature is currently under development and will be released soon. We understand how important this functionality is for managing your credit customers, and we’re working to bring the same smooth experience to the web platform.

    We’ll keep you posted on the release timeline. Thank you for your patience and continued support!

    Debtor Management and Credit Settlement – https://help.salesplaypos.com/help/how-to-do-credit-settlement–debtor-management

    See less
Rutendo
Rutendo
Asked: July 11, 2025In:

Hie Good Day ! My name is Rutendo, and I run a wholesale business here in Zimbabwe. Most of my customers are small business owners, and I offer them goods on credit. I want a POS system that allows me to: Issue ...

  1. SalesPlay
    SalesPlay Champion

    Hi Rutendo Yes, SalesPlay has all the features you’re looking for to manage your wholesale business offering credit to clients: ✅ Issue Credit Receipts: You can sell items on credit and give customers a credit receipt directly from the POS.✅ Track Outstanding Balances: All unpaid amounts are recordeRead more

    Hi Rutendo

    Yes, SalesPlay has all the features you’re looking for to manage your wholesale business offering credit to clients:

    ✅ Issue Credit Receipts: You can sell items on credit and give customers a credit receipt directly from the POS.
    ✅ Track Outstanding Balances: All unpaid amounts are recorded under the customer’s name, and you can check who owes you at any time.
    ✅ Settle Payments Later: When your clients come to pay, you can do partial or full settlement of their credit invoices.
    ✅ Set Credit Limits: You can set a credit limit for each customer. SalesPlay can also block credit sales beyond the set limit if you enable the enforcement setting.

    You can manage all this easily from both the POS App and the Web Back Office Portal, including detailed reports on who owes what.

    Help Links – https://help.salesplaypos.com/help/how-to-do-credit-settlement–debtor-management

    https://help.salesplaypos.com/help/how-to-do-fully–partial-credit-settlement

    See less
Dwayne
Dwayne
Asked: July 1, 2025In:

Hi. Im trying the API. When I use the receipts method, I don’t get any data. it comes back with an empty array. I know we have receipts. the data returned is:

  1. SalesPlay
    SalesPlay Champion

    Hi Please check the following help articles for guidance on using the API correctly: REST API Access for Integration: https://help.salesplaypos.com/help/rest-api-access-for-integration Webhook Setup and Usage: https://help.salesplaypos.com/help/webhook If you’re still receiving an empty array afterRead more

    Hi

    Please check the following help articles for guidance on using the API correctly:

    If you’re still receiving an empty array after confirming your request format and parameters, please contact the support team.

    See less
Nathen
Nathen
Asked: June 30, 2025In:

Hello We are planning to create a plugin that will work with a local accounting system for one of our customers who is using SalesPlay. We saw that there is an API available for developers. Can you please confirm if webhooks are ...

  1. Aanya
    Aanya

    Hi, yes – Webhook support is now available in SalesPlay, and it’s been really helpful for us. We’re using it to get real-time updates from the POS system You can find more details about how it works here https://help.salesplaypos.com/help/webhooks Hope this helps

    Hi, yes – Webhook support is now available in SalesPlay, and it’s been really helpful for us.

    We’re using it to get real-time updates from the POS system

    You can find more details about how it works here https://help.salesplaypos.com/help/webhooks

    Hope this helps

    See less
Amir
Amir
Asked: June 27, 2025In:

Hello, I would like to process a refund using the POS App for a transaction that took place on May 22. However, I’m unable to find any receipts for that date under the Past Receipts section.Is there a limitation on ...

  1. SalesPlay
    SalesPlay Champion

    Hello Amir Yes, there is a limitation on how far back receipts are displayed in the POS App. The app retains receipts for the past 30 days only. However, all receipts are permanently stored in the BackOffice system, so you can still access older records there. Since the transaction from May 22 is beRead more

    Hello Amir

    Yes, there is a limitation on how far back receipts are displayed in the POS App. The app retains receipts for the past 30 days only.

    However, all receipts are permanently stored in the BackOffice system, so you can still access older records there.

    Since the transaction from May 22 is beyond the 30-day limit on the app, it will not appear under Past Receipts in the POS App. As an alternative, you can delete the original receipt via the BackOffice, then issue a new receipt with today’s date and process the refund accordingly. Please note that backdating is not possible—this is just a workaround we suggest for handling such cases.

    See less
Carl
Carl
Asked: June 27, 2025In:

Dear all I recently attempted to renew my SalesPlay subscription; however, the payment failed during the process. This is unusual, as I had previously subscribed and completed the payment without any issues. Could you all suggest what might be causing this failure ...

  1. SalesPlay
    SalesPlay Champion

    Hi Carl, We’ve recently improved the Billing & Subscriptions section in the SalesPlay Back Office to reduce payment failures and ensure smoother transactions. As part of the new process, you may be required to update any missing information in your Billing Information page. Specifically, pleaseRead more

    Hi Carl,

    We’ve recently improved the Billing & Subscriptions section in the SalesPlay Back Office to reduce payment failures and ensure smoother transactions.

    As part of the new process, you may be required to update any missing information in your Billing Information page. Specifically, please make sure to:

    1. Re-enter your card details, including the Name on Card

    2. Complete the Billing Details section with your full address and contact information

    ✅ Step 1: Update Card Details

    Add the “Name on Card” to avoid card creation errors.

    1. Log in to Back Office Web Portal
    2. Go to Settings > Billing and Subscriptions
    3. Click Update Payment Method
    4. Enter the correct Name on Card
    5. Click Save

    ✅ Step 2: Update Billing Information

    Ensure all billing fields (including address) are filled correctly.

    1. Log in to Back Office Web Portal
    2. Go to Settings > Billing and Subscriptions
    3. Click Edit Billing Details
    4. Fill all required fields with accurate information
    5. Click Save

    These steps are important to ensure your payment goes through successfully.

    If you need further help, feel free to contact our support team via chat.

    See less
Amir
Amir
Asked: June 26, 2025In:

  1. SalesPlay
    SalesPlay Champion

    Hi Amir, yes, you can use Gkash , but please note that it's for now only supported for online WebStore or eCommerce orders through SalesPlay, not for regular in-store payments. If you're running an online store, you can follow this step-by-step guide to set up Gkash for accepting payments: Gkash forRead more

    Hi Amir, yes, you can use Gkash , but please note that it’s for now only supported for online WebStore or eCommerce orders through SalesPlay, not for regular in-store payments.

    If you’re running an online store, you can follow this step-by-step guide to set up Gkash for accepting payments:

    Gkash for Web Store – Setup Guide

    Let us know if you need help during the setup!

    See less
Load More Questions