Hi.
I have a loyalty program with over 10,000 customers that I successfully ran for more than two years. Recently, I decided to disable the program and deleted it through the back office.
Unfortunately, I later realized that all the customers’ points had reset to zero. I tried creating the program again, but the points did not reappear.
I urgently need assistance to restore the lost points. Please help me.
Hi Tony,
When deleting a loyalty program, a clear warning is displayed stating:
“After you delete the loyalty program, you cannot recover the existing points.” Additionally, the system requires a password to confirm the deletion, emphasizing the critical nature of this action.
To clarify, deleting a program is different from disabling it. Deletion is a permanent action, and the points associated with the program are removed as a result.
Restoration Process:
While restoring the deleted points is not part of the standard system functionality, there may be a possibility to recover the data through third-party cloud service providers. However, please note the following:
Next Steps:
If you agree to cover the costs and time involved in attempting the restoration, we can coordinate with the third-party service provider to initiate the process. Please note that even with these efforts, restoration success is not guaranteed.
Let us know if you wish to proceed so we can take the necessary steps.