Hi, One of our customers, is facing the following issue: A staff member deleted a KOT order after it was already printed in the kitchen. When the customer later proceeded to make the payment, the staff manually calculated the total instead of processing ...
Hello Rahim, Yes! SalesPlay Back Office now supports creating Purchase Return Notes (PRN) to easily return purchased products to suppliers. The Stock Adjustment (SA) feature still exists for industries that prefer it. You can now use PRN for proper supplier returns, keeping your stock and accountingRead more
Hello Rahim, Yes!
SalesPlay Back Office now supports creating Purchase Return Notes (PRN) to easily return purchased products to suppliers.
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The Stock Adjustment (SA) feature still exists for industries that prefer it.
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You can now use PRN for proper supplier returns, keeping your stock and accounting accurate.
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Version supporting this feature: 1.115.7
This makes managing supplier returns much easier for book shops and other retail businesses.
Follow these steps to create and manage a PRN:
- Log in to the SalesPlay POS Back Office.
- Click Inventory from the left-side navigation menu.
- Select Purchase Return Note (PRN).
- Click Create Purchase Return Note to start a new return.
- Choose the Shop/Branch where the return is being processed.
- Select a Reason for Return from the dropdown (e.g., Damage, Expired).
- Choose the Supplier (if applicable).
- Enter the Return Stock Quantity for each product.
- Click the Add (+) icon to confirm each item.
- Finally, click Create to save and submit the Purchase Return Note.
Help Article – https://help.salesplaypos.com/help/purchase-return-note-prn-supplier-returns
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Hi Yes, deleted orders and items can be traced through the SalesPlay Back Office reports. Please find the relevant details below: 1. Tracking deleted items from an open order If a cashier deletes one or more items from an open order (not the entire order), this can be tracked via the Removed ProductRead more
Hi
Yes, deleted orders and items can be traced through the SalesPlay Back Office reports. Please find the relevant details below:
1. Tracking deleted items from an open order
If a cashier deletes one or more items from an open order (not the entire order), this can be tracked via the Removed Products in Hold Receipt report.
This report shows:
* Which product was deleted
* Date and time of deletion
* Cashier who performed the action
Link:
https://cloud.salesplaypos.com/removed_products_in_hold_receipt
2. Tracking fully deleted open orders
If a cashier deletes an entire open (hold) order, this can be tracked using the Hold Receipts report.
This report displays:
* Status of all open orders (Completed / Deleted / Ongoing)
* Deleted cashier
* Date and time of deletion
Link:
https://cloud.salesplaypos.com/hold_receipts
3. Tracking deleted completed receipts
If a completed receipt has been deleted, this action can be tracked via the Deleted Receipts report.
Link:
https://cloud.salesplaypos.com/deleted_receipts
4. Important: Check Access Rights
Please review cashier access rights carefully.
If a cashier is given Full Access (Supervisor rights), they can delete orders and receipts without an Admin PIN.
To restrict this:
Go to Back Office > Users > Access Rights > Select Cashier > Edit > Under Functions, untick Supervisor (Full Access)> Click Update
This will ensure deletions require proper authorization and help prevent misuse.
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