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Ian
Ian
Asked: April 30, 2024In:

I am running a laundry biz and want to know if SALESPLAY is ok with the business process. If you have any suggestions and ideas please share them here. Thank You    

  1. Bruce
    Bruce Contributor

    Hi Ian, Yes, SalesPlay POS is a great fit for laundry businesses! With our customizable features, you can efficiently manage customer orders, track inventory of cleaning supplies, monitor payment statuses, and handle multiple service types like dry cleaning, alterations, and express services withinRead more

    Hi Ian,

    Yes, SalesPlay POS is a great fit for laundry businesses! With our customizable features, you can efficiently manage customer orders, track inventory of cleaning supplies, monitor payment statuses, and handle multiple service types like dry cleaning, alterations, and express services within a single system. Plus, SalesPlay makes it easy to generate invoices and offers detailed reporting to help you understand business performance.

    If you’d like, we can set up a quick demo tailored to laundry service needs, so you can see exactly how SalesPlay can streamline operations and enhance customer satisfaction in your business. Please feel free to contact us at [email protected], and let us know when you’re available!

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João
João
Asked: August 13, 2024In:

Hi, I recently made my monthly subscription payment, but I noticed that the amount deducted from my account was double the expected charge. Can you please assist me in resolving this issue and clarify why the double deduction occurred?

  1. Bruce
    Bruce Contributor

    Hi João, I'm sorry to hear about the double charge! Please reach out to our support team with a detailed email explaining the issue. They will look into it and get back to you as soon as possible. If you haven't done so already, please go ahead and send us an email, and we’ll assist you right away.

    Hi João,

    I’m sorry to hear about the double charge! Please reach out to our support team with a detailed email explaining the issue. They will look into it and get back to you as soon as possible. If you haven’t done so already, please go ahead and send us an email, and we’ll assist you right away.

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Dito
Dito
Asked: April 19, 2024In:

If I stop subscribing to SalesPlay for inventory and employee management after using it, will my past sales data be deleted or will anything happen to my product list?

  1. Bruce
    Bruce Contributor

    Hi Dito, If your subscription expires, none of your POS data will be deleted. However, access to certain features will be restricted until the subscription is renewed for the relevant feature.

    Hi Dito,

    If your subscription expires, none of your POS data will be deleted. However, access to certain features will be restricted until the subscription is renewed for the relevant feature.

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Anderson
AndersonBeginner
Asked: November 8, 2024In:

How is gross profit calculated?

  1. Bruce
    Bruce Contributor

    Hi Daniel! In SalesPlay POS, gross profit is calculated automatically during each sale. Here’s how it works: Revenue: When you make a sale, the total amount is recorded as your revenue. Cost of Goods Sold (COGS): Each product you sell has an associated cost (what it costs you to buy or produce the iRead more

    Hi Daniel!

    In SalesPlay POS, gross profit is calculated automatically during each sale. Here’s how it works:

    1. Revenue: When you make a sale, the total amount is recorded as your revenue.
    2. Cost of Goods Sold (COGS): Each product you sell has an associated cost (what it costs you to buy or produce the item). SalesPlay keeps track of these costs for you.
    3. Gross Profit Calculation: Once a sale is made, SalesPlay calculates your gross profit by subtracting the cost of the product from the total sale amount. This happens in real-time, so you can easily see your gross profit right after a sale.
    4. Reports: You can check out detailed reports to see your gross profit for individual products, categories, or even by time period, which helps you analyze your profit margins.

    If you need any help with understanding the reports or setting things up, feel free to reach out. I’m happy to assist!

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MarkJ
MarkJBeginner
Asked: August 13, 2024In:

I am currently running an industrial kitchenware supplying company. I need an option to generate (and customize to a certain extent) invoices that I can provide to my corporate customers/ clients. Does Salesplay have an option where I can either print/ ...

  1. Bruce
    Bruce Contributor

    Hi MarkJ, For generating invoices for your corporate clients, SalesPlay POS does allow you to print or email invoices directly. However, to ensure we meet your exact needs, could you please specify what customizations you're looking for on these invoices? For example, do you need specific fields, brRead more

    Hi MarkJ,

    For generating invoices for your corporate clients, SalesPlay POS does allow you to print or email invoices directly. However, to ensure we meet your exact needs, could you please specify what customizations you’re looking for on these invoices? For example, do you need specific fields, branding, or other details included on the invoices?

    Once we know more about your requirements, we can guide you on how to best set this up in the system.

    Feel free to reach out with more details!

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Ashi
Ashi
Asked: August 6, 2024In:

I want to print the Arabic language on the bill. When i print it shows different characters like #%$*()$% Is this possible to solve or any suggestions welcome

  1. Bruce
    Bruce Contributor

    Hi Ashi, SalesPlay POS does support printing in non-Latin scripts, including Arabic, and we can help you resolve the issue of characters appearing incorrectly. Here’s how you can set it up: Change Printer Settings for Language Support: Open the POS app and go to Settings > Printers. Add your prinRead more

    Hi Ashi,

    SalesPlay POS does support printing in non-Latin scripts, including Arabic, and we can help you resolve the issue of characters appearing incorrectly. Here’s how you can set it up:

    1. Change Printer Settings for Language Support:
      • Open the POS app and go to Settings > Printers.
      • Add your printer or adjust the settings for the existing one.
      • In Advanced Settings, choose Graphic Enhanced mode, which is optimized for printing in languages like Arabic. If you experience issues, you can switch to Graphic Legacy mode.
    2. Ensure Your Printer Supports Arabic:
      • Make sure your printer supports the Arabic language. Some printers require specific drivers or font support to print non-Latin characters properly.

    Once these steps are complete, you should be able to print receipts in Arabic without issues. If the problem persists, feel free to reach out to our support team for further assistance.

    Let us know if you need any more help!

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Tani
Tani
Asked: May 13, 2024In:

How can I initiate the receipt numbering to begin with 001? My aim is to start from 001 for the first invoice every day.  

  1. Bruce
    Bruce Contributor

    Hi Tani, For your clarification, the receipt numbering system in SalesPlay POS follows a specific format, as shown in the example receipt below: Receipt Number: #1-2411181 (printed on 18th November 2024). Breaking down the receipt number: #1: Indicates the POS device that processed the sale (in thisRead more

    Hi Tani,

    For your clarification, the receipt numbering system in SalesPlay POS follows a specific format, as shown in the example receipt below:

    Receipt Number: #1-2411181 (printed on 18th November 2024).

    Breaking down the receipt number:

    #1: Indicates the POS device that processed the sale (in this case, POS device #1).
    24: Represents the year (2024).
    11: Represents the month (November).
    18: Represents the date (18th).
    1: Represents the sequence number of the sale for that day (this is the first sale of the day in POS device #1).

    To address your request, the sequence number will reset every day based on the date and POS device. So, on each new day, the numbering starts fresh, and the first sale for the day will always be numbered as 01 for that device.

    I hope this helps! Let me know if you have any further questions.

    Sample Receipt

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Anderson
AndersonBeginner
Asked: November 8, 2024In:

Hi, Is it possible to add ticket numbering to receipts?

  1. Bruce
    Bruce Contributor

    Hi Daniel, Yes, it’s possible to add a sequential ticket number to receipts, but this feature is only available when the Kitchen Order Ticket (KOT) feature is enabled. With this setup, you can print a sequence number on receipts, which could serve as the ticket number you're looking for. You can refRead more

    Hi Daniel,

    Yes, it’s possible to add a sequential ticket number to receipts, but this feature is only available when the Kitchen Order Ticket (KOT) feature is enabled. With this setup, you can print a sequence number on receipts, which could serve as the ticket number you’re looking for.

    You can refer to this guide for setting up the KOT feature: How to Setup Kitchen Display.

    If this matches your requirement, please proceed with the setup, and feel free to contact us if you need further assistance! 😊

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Anderson
AndersonBeginner
Asked: October 21, 2024In:

Hi, how i can open the cash drawer with out print receipt?

  1. Bruce
    Bruce Contributor

    Hi Daniel, You can open the cash drawer manually without printing a receipt by following these steps: Activate Shift Management: Log in to the Back Office web portal. Go to the FEATURE section and enable the Shift Management function. Steps to Open the Drawer: Open the POS App and navigate to the maRead more

    Hi Daniel,

    You can open the cash drawer manually without printing a receipt by following these steps:

    1. Activate Shift Management:
      • Log in to the Back Office web portal.
      • Go to the FEATURE section and enable the Shift Management function.
    2. Steps to Open the Drawer:
      • Open the POS App and navigate to the main menu.
      • Select New Sale.
      • Tap the 3-dot button in the top-right corner of the screen.
      • Select Open Drawer from the menu.

    This will open the cash drawer for you without requiring a receipt print. If you need further assistance, feel free to reach out to us anytime!

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