Home/Question Sidebar
Aarav
AaravChampion
Asked: January 31, 2026In:

I use the POS system in my café, and during the night shift our staff work for long hours. The bright screen can be uncomfortable for them. Is it possible to activate Dark Mode in the SalesPlay POS app so the ...

  1. SalesPlay
    SalesPlay Champion

    Yes, this feature is available in SalesPlay POS. You can enable Dark Mode from the POS App Settings, which will change the interface from the light theme to a darker color scheme. This helps reduce eye strain and improves visibility for staff working long hours or night shifts. Follow these steps toRead more

    Yes, this feature is available in SalesPlay POS.

    You can enable Dark Mode from the POS App Settings, which will change the interface from the light theme to a darker color scheme. This helps reduce eye strain and improves visibility for staff working long hours or night shifts.

    Follow these steps to turn on Dark Mode in your POS app:

    1. Open the POS App Main Menu
    2. Go to Settings
    3. Tap Software Customization
    4. Turn ON the Dark Mode option

    Once enabled, the new theme will apply immediately.

    More – https://help.salesplay.com/help/dark-mode-theme-in-pos-app

    See less
Amelia
AmeliaLearner
Asked: February 27, 2026In:

I run a restaurant where we use a POS system, tablet ordering, and KOT printers connected through network cables. Sometimes the KOT orders do not reach the kitchen printer, and orders taken on tablets do not sync with the POS ...

  1. SalesPlay
    SalesPlay Champion

    Hi, There can be several reasons for these issues. The problem may be related to hardware, software, or the network setup. Below are some important areas to check. 1. Check Network Cables Inspect all Ethernet cables connected to the POS, routers, switches, and printers. A network cable contains 8 smRead more

    Hi,

    There can be several reasons for these issues. The problem may be related to hardware, software, or the network setup. Below are some important areas to check.

    1. Check Network Cables

    Inspect all Ethernet cables connected to the POS, routers, switches, and printers.

    A network cable contains 8 small copper wires, and if some of them are damaged, data transmission may become unstable. In some cases, cables can be damaged by:

    • Rat or rodent bites

    • Heavy objects crushing the cable

    • Frequent bending or wear and tear

    Recently, we encountered a customer case where rats had damaged the network cables, causing POS and printer communication failures.

    2. Verify IP Address Configuration

    Ensure that:

    • Each device (POS, printer, tablet) has the correct IP address

    • There are no duplicate IP addresses

    • All devices are within the same network range

    Incorrect IP configuration can prevent devices from communicating properly.

    3. Check the Number of Devices Connected to the Access Point

    If too many devices are connected to the same Wi-Fi access point, the network may become slow or unstable.

    In many restaurants, the same Wi-Fi network is used for:

    • POS systems

    • Tablets

    • Kitchen printers

    • Customer Wi-Fi

    This can create network congestion.

    4. Use a Separate Network for POS Operations

    It is recommended to use a separate router or SSID for POS-related devices, including:

    • POS terminals

    • Tablet ordering devices

    • KOT printers

    Customer Wi-Fi should ideally be on a different network to avoid interference.

    5. Check Internet Speed

    Even if the internet is working, the download and upload speeds provided by the service provider may be unstable.

    Make sure your connection provides stable bandwidth for POS operations.

    6. Check Router Placement and Distance

    If routers or access points are too far from the devices, signal strength may be weak.

    In such cases, you may need:

    • Wi-Fi extenders

    • Additional access points

    • Better router placement

    See less
Faris
FarisLearner
Asked: December 29, 2025In:

Hi, One of our customers, is facing the following issue: A staff member deleted a KOT order after it was already printed in the kitchen. When the customer later proceeded to make the payment, the staff manually calculated the total instead of processing ...

  1. SalesPlay
    SalesPlay Champion

    Hi Yes, deleted orders and items can be traced through the SalesPlay Back Office reports. Please find the relevant details below: 1. Tracking deleted items from an open order If a cashier deletes one or more items from an open order (not the entire order), this can be tracked via the Removed ProductRead more

    Hi

    Yes, deleted orders and items can be traced through the SalesPlay Back Office reports. Please find the relevant details below:

    1. Tracking deleted items from an open order
    If a cashier deletes one or more items from an open order (not the entire order), this can be tracked via the Removed Products in Hold Receipt report.
    This report shows:
    * Which product was deleted
    * Date and time of deletion
    * Cashier who performed the action
    Link:
    https://cloud.salesplaypos.com/removed_products_in_hold_receipt

    2. Tracking fully deleted open orders
    If a cashier deletes an entire open (hold) order, this can be tracked using the Hold Receipts report.
    This report displays:
    * Status of all open orders (Completed / Deleted / Ongoing)
    * Deleted cashier
    * Date and time of deletion
    Link:
    https://cloud.salesplaypos.com/hold_receipts

    3. Tracking deleted completed receipts
    If a completed receipt has been deleted, this action can be tracked via the Deleted Receipts report.

    Link:
    https://cloud.salesplaypos.com/deleted_receipts

    4. Important: Check Access Rights
    Please review cashier access rights carefully.
    If a cashier is given Full Access (Supervisor rights), they can delete orders and receipts without an Admin PIN.

    To restrict this:

    Go to Back Office > Users > Access Rights > Select Cashier > Edit > Under Functions, untick Supervisor (Full Access)> Click Update

    This will ensure deletions require proper authorization and help prevent misuse.

    See less
Anderson
AndersonBeginner
Asked: November 8, 2024In:

Can you change the back office login email?

  1. SalesPlay
    SalesPlay Champion

    Hi, thank you for your question. When you register your account, the email address you provide becomes your Back-Office username, and it cannot be changed afterward. As an alternative, you can create a new User with the preferred email address and assign all necessary access levels to that account.Read more

    Hi, thank you for your question.

    When you register your account, the email address you provide becomes your Back-Office username, and it cannot be changed afterward. As an alternative, you can create a new User with the preferred email address and assign all necessary access levels to that account.

    If you accidentally used the wrong email during registration, we recommend downloading your product list, creating a new account with the correct email, and then bulk-uploading your product list again.

    If you need any assistance with the bulk upload process, we’re happy to support you.

    See less
SofeaIrdina
SofeaIrdinaBeginner
Asked: October 24, 2025In:

Hi everyoneI run a mini-mart in Malaysia and m interested in the MyInvoice2U e-invoicing integration (for Malaysia’s MyInvois system). I have questions Is this integration available for SalesPlay ? 2. What are the exact steps I must follow to join Any tips or ...

  1. SalesPlay
    SalesPlay Champion

    Hi Sofea, Yes, SalesPlay POS supports integration with MyInvoice2U, enabling seamless e-invoicing compliant with Malaysia’s LHDN regulations. This integration automates the process of generating and submitting e-invoices to the MyInvois system. Steps to Set Up MyInvoice2U Integration in SalesPlay PORead more

    Hi Sofea,

    Yes, SalesPlay POS supports integration with MyInvoice2U, enabling seamless e-invoicing compliant with Malaysia’s LHDN regulations. This integration automates the process of generating and submitting e-invoices to the MyInvois system.

    Steps to Set Up MyInvoice2U Integration in SalesPlay POS:

    1. Register with MyInvoice2U:

    2. Register or Log in to SalesPlay Back Office:

    3. Obtain a Distributor Code:

      • Contact an authorized SalesPlay distributor to get a Distributor Code. Without this code, you won’t see the “MyInvoice2U Tax Integration” feature in your back office.

      • For assistance, you can contact SalesPlay support via WhatsApp: +1 888 300 3974 or email

    4. Enable the MyInvoice2U Feature in SalesPlay:

      • In your SalesPlay Back Office, navigate to Settings → Features.

      • Find “MyInvoice2U Tax Integration” and toggle it ON.

      • Click Save.

    5. Generate and Copy the Access Token:

      • Go to Integrations → MyInvoice2U – Account Setup in the Back Office.

      • Click the “Copy” button to copy your Access Token.

      • Paste the token into a safe document — you’ll need it in the next step.

    6. Connect Your MyInvoice2U Account:

      • On the MyInvoice2U website, sign in or register.

      • Navigate to the Dashboard → Profile section → SalesPlay Configuration tab.

      • Paste the Access Token and click Connect.

    Once connected, SalesPlay POS will automatically send sales data to MyInvoice2U, which will then generate and submit e-invoices to the MyInvois system for validation.

    If you have any further questions or need assistance, feel free to ask!

    Help Article – https://help.salesplaypos.com/help/myinvoice2u-e-invoicing

    See less
Rahim
RahimBeginner
Asked: October 24, 2025In:

Hello I run a book shop in Bangladesh and I wanted to know if SalesPlay POS supports returning purchased products directly to suppliers. In my business, returns are a very important part of operations. Currently, I see the Stock Adjustment (SA) feature, ...

  1. SalesPlay
    SalesPlay Champion

    Hello Rahim, Yes! SalesPlay Back Office now supports creating Purchase Return Notes (PRN) to easily return purchased products to suppliers. The Stock Adjustment (SA) feature still exists for industries that prefer it. You can now use PRN for proper supplier returns, keeping your stock and accountingRead more

    Hello Rahim, Yes!

    SalesPlay Back Office now supports creating Purchase Return Notes (PRN) to easily return purchased products to suppliers.

    • The Stock Adjustment (SA) feature still exists for industries that prefer it.

    • You can now use PRN for proper supplier returns, keeping your stock and accounting accurate.

    • Version supporting this feature: 1.115.7

    This makes managing supplier returns much easier for book shops and other retail businesses.

    Follow these steps to create and manage a PRN:

    • Log in to the SalesPlay POS Back Office.
    • Click Inventory from the left-side navigation menu.
    • Select Purchase Return Note (PRN).
    • Click Create Purchase Return Note to start a new return.
    • Choose the Shop/Branch where the return is being processed.
    • Select a Reason for Return from the dropdown (e.g., Damage, Expired).
    • Choose the Supplier (if applicable).
    • Enter the Return Stock Quantity for each product.
    • Click the Add (+) icon to confirm each item.
    • Finally, click Create to save and submit the Purchase Return Note.

    Help Article – https://help.salesplaypos.com/help/purchase-return-note-prn-supplier-returns

    See less
Antonio
AntonioBeginner
Asked: October 24, 2025In:

Hi  I run a restaurant n under my menu items, I have many modifiers. For example, I have 20 types of cheeses. One of my most popular items, Roquefort, currently shows at the bottom of the list, but I want it ...

  1. SalesPlay
    SalesPlay Champion

    Hi Antonio You can now arrange modifier groups and modifier products in any order you like. Simply drag and drop them in the Back-office to set how they appear on your SalesPlay POS app. For example: You can show Sauces category before Cheese. You can list Roquefort first in the Cheese group. This hRead more

    Hi Antonio

    You can now arrange modifier groups and modifier products in any order you like. Simply drag and drop them in the Back-office to set how they appear on your SalesPlay POS app.

    For example:

    • You can show Sauces category before Cheese.

    • You can list Roquefort first in the Cheese group.

    This helps make billing faster and easier, and ensures your most popular modifiers are always visible to your staff.

    Steps to Change Modifier Group Order

    1. Log in to SalesPlay Back Office.
    2. Go to Products → Modifiers.
    3. Click the 3-dot button next to the modifier group.
    4. Select Change Order.
    5. Use the Drag and Drop (burger icon) to move the group where you want it.
    6. Click Save.

     

    Steps to Change Modifier Order

    1. Go to Back Office → Products → Modifiers.
    2. Click Edit next to the modifier group.
    3. Use the Drag and Drop (burger icon) to rearrange modifiers.
    4. Click Save.

     

    Help Article : https://help.salesplaypos.com/help/modifiers

    See less
Viji
Viji
Asked: April 30, 2024In:

I am trying to upload a bulk product list. I have followed all the conditions. but still, it failed to upload. It does not show the exact error message.  What might be the issue?

  1. SalesPlay
    SalesPlay Champion

    Hi Viji Sometimes bulk upload fails even if all conditions seem correct because of hidden formatting issues or minor mistakes in your CSV file. Here are some tips to help: Clear formatting – If you copied data from Excel or Google Sheets, use “Clear Format” to remove hidden styles or characters. InRead more

    Hi Viji

    Sometimes bulk upload fails even if all conditions seem correct because of hidden formatting issues or minor mistakes in your CSV file. Here are some tips to help:

    1. Clear formatting – If you copied data from Excel or Google Sheets, use “Clear Format” to remove hidden styles or characters.

      • In Excel: Select all cells → Home → Editing → Clear → Clear Formats.

    2. Fill only the necessary columns – For a quick and simple upload, you only need to fill 5 columns in the CSV file.

    3. Check for common issues:

      • Create categories first – Category names in the CSV must exactly match those in your POS (case-sensitive).

      • No duplicate product codes – Each product must have a unique product_code.

      • Trim spaces – Remove extra spaces at the beginning or end of product names, codes, or prices.

      • Avoid emojis or special characters – Don’t use symbols like %, &, @, quotes, or emojis.

      • Correct number format – Prices and stock should be plain numbers (no currency symbols).

      • Don’t change headers – The CSV has 30 column headers; do not rename, delete, or move them.

      • Max 2000 rows per file – Split files if you have more than 2000 products.

      • Shop-specific file – Each CSV is unique to the shop; don’t reuse for other shops.

      • Don’t leave key fields blank – At minimum, fill in the 5 basic columns.

      • Correct file type – Save as CSV UTF-8 (Comma delimited), especially for non-English languages.

    Following these steps usually resolves most upload failures. You can also refer to the official guide here: SalesPlay Bulk Upload Help.

    See less
Agar
AgarLearner
Asked: September 23, 2025In:

Can you add an option to display currency notes such as ₹50, ₹100, ₹200, and ₹500 on the billing interface?It would make cash transactions much easier and faster for cashiers if they can simply tap the note amounts instead ...

  1. SalesPlay
    SalesPlay Champion

    Hi Agar The new Payment Interface was launched in version 115.5, and it includes exactly this feature. So update your app to the latest version of the SalesPlay POS. We have redesigned the payment process to be faster, smarter, and more user-friendly. One of the key improvements is the addition of cRead more

    Hi Agar

    The new Payment Interface was launched in version 115.5, and it includes exactly this feature. So update your app to the latest version of the SalesPlay POS.

    We have redesigned the payment process to be faster, smarter, and more user-friendly. One of the key improvements is the addition of currency-note shortcuts, allowing cashiers to quickly select common denominations.

    What’s New

    • The system automatically displays relevant currency denominations based on your registered country.

      • For example, in India you’ll see options like ₹10, ₹50, ₹100, ₹200, ₹500

    • This speeds up cash transactions by letting cashiers simply tap the note amount instead of entering it manually.

    Example

    For a bill amount of ₹40, the interface will suggest notes such as:
    ₹50, ₹100, ₹200, etc.

    Important

    • Landscape mode only: Currency note suggestions appear in landscape mode.

    • Portrait mode: Standard keypad remains.

    Full guide & screenshots: New Payment Interface Help Article

    See less
Aanya
Aanya
Asked: September 22, 2025In:

Hello SalesPlay Team and SalesPlay Community !I m using the SalesPlay POS app and want my receipts to clearly show the total value of all products, then the discount amount, and finally the grand total the customer has to ...

  1. Nathen
    Nathen

    Hello Aanya, you can enable it via backoffice "design receipt" section and then it comes to the receipt. Its very important feature

    Hello Aanya, you can enable it via backoffice “design receipt” section and then it comes to the receipt. Its very important feature

    See less
Load More Questions