Hi

Yes, deleted orders and items can be traced through the SalesPlay Back Office reports. Please find the relevant details below:

1. Tracking deleted items from an open order
If a cashier deletes one or more items from an open order (not the entire order), this can be tracked via the Removed Products in Hold Receipt report.
This report shows:
* Which product was deleted
* Date and time of deletion
* Cashier who performed the action
Link:
https://cloud.salesplaypos.com/removed_products_in_hold_receipt

2. Tracking fully deleted open orders
If a cashier deletes an entire open (hold) order, this can be tracked using the Hold Receipts report.
This report displays:
* Status of all open orders (Completed / Deleted / Ongoing)
* Deleted cashier
* Date and time of deletion
Link:
https://cloud.salesplaypos.com/hold_receipts

3. Tracking deleted completed receipts
If a completed receipt has been deleted, this action can be tracked via the Deleted Receipts report.

Link:
https://cloud.salesplaypos.com/deleted_receipts

4. Important: Check Access Rights
Please review cashier access rights carefully.
If a cashier is given Full Access (Supervisor rights), they can delete orders and receipts without an Admin PIN.

To restrict this:

Go to Back Office > Users > Access Rights > Select Cashier > Edit > Under Functions, untick Supervisor (Full Access)> Click Update

This will ensure deletions require proper authorization and help prevent misuse.