Home/Sales/Page 2

SalesPlay POS Community Latest Questions

Anderson
AndersonBeginner
Asked: October 3, 2024In:

How can orders start from 1 every day?

  1. SalesPlay
    SalesPlay Champion

    To make orders start from 1 every day, you can use the "Reset KOT Number Sequence" feature in SalesPlay POS. This feature allows you to reset the KOT (Kitchen Order Ticket) numbers so that they start at 1 each day. You can set the system to automatically reset the numbers daily, ensuring that everyRead more

    To make orders start from 1 every day, you can use the “Reset KOT Number Sequence” feature in SalesPlay POS.

    This feature allows you to reset the KOT (Kitchen Order Ticket) numbers so that they start at 1 each day.

    You can set the system to automatically reset the numbers daily, ensuring that every new day begins with the first order as KOT number 1.

    Help Steps – https://help.salesplaypos.com/help/reset-kot-number-sequence

    See less
MarkJ
MarkJBeginner
Asked: August 13, 2024In:

I am currently running an industrial kitchenware supplying company. I need an option to generate (and customize to a certain extent) invoices that I can provide to my corporate customers/ clients. Does Salesplay have an option where I can either print/ ...

  1. Bruce
    Bruce Contributor

    Hi MarkJ, For generating invoices for your corporate clients, SalesPlay POS does allow you to print or email invoices directly. However, to ensure we meet your exact needs, could you please specify what customizations you're looking for on these invoices? For example, do you need specific fields, brRead more

    Hi MarkJ,

    For generating invoices for your corporate clients, SalesPlay POS does allow you to print or email invoices directly. However, to ensure we meet your exact needs, could you please specify what customizations you’re looking for on these invoices? For example, do you need specific fields, branding, or other details included on the invoices?

    Once we know more about your requirements, we can guide you on how to best set this up in the system.

    Feel free to reach out with more details!

    See less
Ashi
Ashi
Asked: August 6, 2024In:

I want to print the Arabic language on the bill. When i print it shows different characters like #%$*()$% Is this possible to solve or any suggestions welcome

  1. Bruce
    Bruce Contributor

    Hi Ashi, SalesPlay POS does support printing in non-Latin scripts, including Arabic, and we can help you resolve the issue of characters appearing incorrectly. Here’s how you can set it up: Change Printer Settings for Language Support: Open the POS app and go to Settings > Printers. Add your prinRead more

    Hi Ashi,

    SalesPlay POS does support printing in non-Latin scripts, including Arabic, and we can help you resolve the issue of characters appearing incorrectly. Here’s how you can set it up:

    1. Change Printer Settings for Language Support:
      • Open the POS app and go to Settings > Printers.
      • Add your printer or adjust the settings for the existing one.
      • In Advanced Settings, choose Graphic Enhanced mode, which is optimized for printing in languages like Arabic. If you experience issues, you can switch to Graphic Legacy mode.
    2. Ensure Your Printer Supports Arabic:
      • Make sure your printer supports the Arabic language. Some printers require specific drivers or font support to print non-Latin characters properly.

    Once these steps are complete, you should be able to print receipts in Arabic without issues. If the problem persists, feel free to reach out to our support team for further assistance.

    Let us know if you need any more help!

    See less
Carlos
Carlos
Asked: August 2, 2024In:

Hello Community! My KOT numbers keep printing continuously even after the day has ended. Can I reset the KOT number so I can start with a fresh number the next morning?  

  1. SalesPlay
    SalesPlay Champion

    Hello! Yes, you can reset your KOT (Kitchen Order Ticket) or BOT (Bar Order Ticket) numbers to start with a fresh sequence each day. To reset the KOT or BOT number sequence, follow these steps: How to reset the KOT number sequence • POS App main menu • Select “ Manage Sale ” • Click “Cash ManagementRead more

    Hello!

    Yes, you can reset your KOT (Kitchen Order Ticket) or BOT (Bar Order Ticket) numbers to start with a fresh sequence each day. To reset the KOT or BOT number sequence, follow these steps:

    How to reset the KOT number sequence
    • POS App main menu
    • Select “ Manage Sale ”
    • Click “Cash Management”
    • Select “Shift End’
    • Tick On the “Reset KOT number sequence” option
    • Click “Run Shift End Process”
    • Click “Complete”

    ( Once you complete, the KOT number will reset at the beginning of the next shift.)

    Special Note :
    To run this process, you need to activate the “Shift” function from the BackOffice.

    Help Article – https://help.salesplaypos.com/help/reset-kot-number-sequence

    See less
Rus
Rus
Asked: July 18, 2024In:

Hi Friends, The majority of our customers prefer to use cards for payment. Can you help me with advice on how to set the payment page to start with card payments by default instead of cash payments ?

  1. SalesPlay
    SalesPlay Champion

    Hi Rus You can do this in SalesPlay POS System. After creating Payment Types, you can decide which payment types should show first and their order. POS System allows users to change the Payment Types order and make the default Payment Type 1. Log in to Back Office 2. Select “Settings” from main menuRead more

    Hi Rus

    You can do this in SalesPlay POS System.

    After creating Payment Types, you can decide which payment types should show first and their order. POS System allows users to change the Payment Types order and make the default Payment Type

    1. Log in to Back Office
    2. Select “Settings” from main menu
    3. Go to the “Payment Types”
    4. Click 3-dot button near “ Add Payment Type”
    5. Click “Change Order”
    6. Click the burger mark and DRAG and Drop the payment type.

    This option allows users to select mostly using Payment Types. Other payment types can be viewed after clicking the drop-down arrow.
    Ex: CARD, CREDIT, CASH
    Firstly select Payment Type will be the default Payment Type

    More Help – https://help.salesplaypos.com/help/how-to-change-the-payment-type-order

    See less
Agar
AgarLearner
Asked: May 30, 2024In:

I want to get Two-KOT Receipts at the same time in one-printer ? Basically, when we select item and then issue the KOT, kitchen printer should print two-KOTs.

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi, If you need to print multiple KOTs on the same printer, set up multiple printer setup pages. Enable the "Print KOT / BOT" option and turn off the "Print receipts and bills" option. Additionally, enable the "Printer Groups" option and save your changes. Access the POS App's main menu. Navigate toRead more

    Hi,

    If you need to print multiple KOTs on the same printer, set up multiple printer setup pages. Enable the “Print KOT / BOT” option and turn off the “Print receipts and bills” option. Additionally, enable the “Printer Groups” option and save your changes.

    1. Access the POS App’s main menu.
    2. Navigate to “Settings.”
    3. Click on “Printers.”
    4. Add a new printer by clicking the “Add” button.
    5. Enter the printer’s name and other relevant details.
    6. OFF the “Print receipts and bills” option.
    7. Enable the “Print KOT / BOT” option.
    8. Enable the relevant “Printer Groups”
    9. Save your settings.

    Read this further – https://help.salesplaypos.com/help/same-printer-receipts-and-kot-printing

    See less
Tani
Tani
Asked: May 13, 2024In:

How can I initiate the receipt numbering to begin with 001? My aim is to start from 001 for the first invoice every day.  

  1. Bruce
    Bruce Contributor

    Hi Tani, For your clarification, the receipt numbering system in SalesPlay POS follows a specific format, as shown in the example receipt below: Receipt Number: #1-2411181 (printed on 18th November 2024). Breaking down the receipt number: #1: Indicates the POS device that processed the sale (in thisRead more

    Hi Tani,

    For your clarification, the receipt numbering system in SalesPlay POS follows a specific format, as shown in the example receipt below:

    Receipt Number: #1-2411181 (printed on 18th November 2024).

    Breaking down the receipt number:

    #1: Indicates the POS device that processed the sale (in this case, POS device #1).
    24: Represents the year (2024).
    11: Represents the month (November).
    18: Represents the date (18th).
    1: Represents the sequence number of the sale for that day (this is the first sale of the day in POS device #1).

    To address your request, the sequence number will reset every day based on the date and POS device. So, on each new day, the numbering starts fresh, and the first sale for the day will always be numbered as 01 for that device.

    I hope this helps! Let me know if you have any further questions.

    Sample Receipt

    See less
Bill
Bill
Asked: May 10, 2024In:

How to print receipt and order at same time? I dont know how to setting because i see my friend use Salesplay they print the receipt and after that order comes after. Can you guys help me?

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi Bill, This can be done. "Printing Receipts and KOTs from the Same Printer" option in the SalesPlay POS System allows users to configure a single printer to print both receipts for customers and Kitchen Order Tickets (KOTs) simultaneously. Steps POS App Configuration Copy URL Access the POS App'sRead more

    Hi Bill, This can be done.

    “Printing Receipts and KOTs from the Same Printer” option in the SalesPlay POS System allows users to configure a single printer to print both receipts for customers and Kitchen Order Tickets (KOTs) simultaneously.

    Steps

    POS App Configuration
    Copy URL
    Access the POS App’s main menu.
    Navigate to “Settings.”
    Click on “Printers.”
    Add a new printer by clicking the “Add” button.
    Enter the printer’s name and other relevant details.
    Enable the “Print receipts and bills” option.
    Enable the “Print KOT / BOT” option.
    Enable the relevant “Printer Groups”
    Save your settings.

    (If you already set up the page for normal receipts, do edit the existing printer setup page. Turn on the “Print receipts and bills” option first. Then enable the “Print KOT / BOT” option. After that enable “Printer Groups” options, and save your changes. )

    For further details check – https://help.salesplaypos.com/help/same-printer-receipts-and-kot-printing

    See less
Farsi
Farsi
Asked: April 16, 2024In:

We need to make the KOT number bigger on the printed KOTs. It’s too small right now. Can we find a way to make it larger or more noticeable? Thank you

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    This option is available. To make the KOT number and other details more prominent on the printed KOTs in SalesPlay, you can adjust the styling settings by following these steps: 1. POS App main menu 2. Select “ Settings ” 3. Select “Printers” 4. Click on the already created printer or Click the “AddRead more

    This option is available. To make the KOT number and other details more prominent on the printed KOTs in SalesPlay, you can adjust the styling settings by following these steps:

    1. POS App main menu
    2. Select “ Settings ”
    3. Select “Printers”
    4. Click on the already created printer or Click the “Add (+) button
    5. Tick On “Styled KOT”
    6. Click SAVE

    Navigate to the provided link: How to Set Up Styled KOT.

    By following these steps, you should be able to enhance the visibility of the KOT number on the printed KOTs, making it easier for kitchen staff to identify and process orders effectively.

    See less