Hi

It sounds like there may have been an issue during setup.

If you can contact us via support@salesplay.com or reach out through our Online Chat service, we’d be happy to assist you.

We can check your account, review your barcode setup, and also replicate the process in our lab to test it for you.

Looking forward to helping you resolve this!

Hi Tony,

When deleting a loyalty program, a clear warning is displayed stating:
“After you delete the loyalty program, you cannot recover the existing points.” Additionally, the system requires a password to confirm the deletion, emphasizing the critical nature of this action.

To clarify, deleting a program is different from disabling it. Deletion is a permanent action, and the points associated with the program are removed as a result.

Restoration Process:

While restoring the deleted points is not part of the standard system functionality, there may be a possibility to recover the data through third-party cloud service providers. However, please note the following:

1. No Guarantee of Restoration: The recovery depends on the availability of data backups maintained by the cloud server provider, and restoration cannot be guaranteed.
2. Costs Involved: The restoration process requires significant time, resources, and external support, which may include:
   • Charges from the cloud server provider for recovery efforts.
   • Costs for our internal team to process and analyze the restored data.
   • Development of scripts to update customer records in the system.
3. Time Requirements: Depending on the size and complexity of the data, the restoration process may take several days.

Next Steps:

If you agree to cover the costs and time involved in attempting the restoration, we can coordinate with the third-party service provider to initiate the process. Please note that even with these efforts, restoration success is not guaranteed.

Let us know if you wish to proceed so we can take the necessary steps.