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  1. Asked: April 9, 2025In: Sales

    Better way to handle sale screen and fast moving products

    SalesPlay
    Best Answer
    SalesPlay Champion
    Added an answer on April 10, 2025 at 9:44 am

    Hi Faris 👋 Yes, there’s definitely a more practical way to manage this – you can use the "Customize Sale Screen" feature for your setup. For example, you can create two separate customized sale screens – one for "Bakery" and another for "Restaurant". This way, you can easily organize and access itemRead more

    Hi Faris 👋

    Yes, there’s definitely a more practical way to manage this – you can use the “Customize Sale Screen” feature for your setup.

    For example, you can create two separate customized sale screens – one for “Bakery” and another for “Restaurant”. This way, you can easily organize and access items based on your business areas.

    Also, for your restaurant section, you might want to create pages like “Breakfast”, “Lunch”, and “Dinner”. Each of these pages can hold up to 20 fast-moving items, so it’s super easy for your staff to select and bill quickly during busy hours.

    You can even add the same fast-selling items to multiple pages if needed – for example, if cupcakes are popular in both Bakery and Restaurant, just add them to both screens.

    Once you start using this feature, you’ll really see how much smoother and faster your sales process becomes! 😊

    Here is the help link – https://help.salesplaypos.com/help/customize-sale-screen

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  2. Asked: April 1, 2025In: Hardware

    Cash Drawer Opening concern with iMin POS Device

    SalesPlay
    SalesPlay Champion
    Added an answer on April 1, 2025 at 10:37 am

    Hello Agar If your cash drawer is not opening when connected to your iMin POS device, you may need to adjust the ESC/POS command settings. Follow these steps: Open the POS App Main Menu. Go to Settings. Select Printers. Click Add (+) button or edit an existing printer setup. Click Advanced Settings.Read more

    Hello Agar

    If your cash drawer is not opening when connected to your iMin POS device, you may need to adjust the ESC/POS command settings. Follow these steps:

    1. Open the POS App Main Menu.
    2. Go to Settings.
    3. Select Printers.
    4. Click Add (+) button or edit an existing printer setup.
    5. Click Advanced Settings.
    6. Locate the Drawer ESC/POS Commands field.
    7. Check the existing command and, update it to 10,14,00,00,00 match your POS terminal.
    8. Click Save to apply the changes.
    9. Ensure that the “Connect Cash Drawer with Printer” option is enabled.

     

    You can find more details in the SalesPlay Help Centre: Change Drawer ESC/POS Commands.

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  3. Asked: March 19, 2025In: General questions

    Can I use the same account to sign in on both Android and iOS POS devices?

    SalesPlay
    Best Answer
    SalesPlay Champion
    Added an answer on March 19, 2025 at 12:13 pm
    This answer was edited.

    Hello Jay Sorry to inform, for now , you cannot sign in across different platforms. This means that if you registered on an Android POS, you cannot sign in on an iOS POS, and vice versa. You can use Android, Web POS, and iOS terminals in the same shop with one email. All the data will sync together.Read more

    Hello Jay

    Sorry to inform, for now , you cannot sign in across different platforms. This means that if you registered on an Android POS, you cannot sign in on an iOS POS, and vice versa.

    You can use Android, Web POS, and iOS terminals in the same shop with one email. All the data will sync together.

    For example, a receipt made on Web POS will also appear on the iOS and Android devices in that shop.”

    Also, you can use the same email address for up to three different platforms by creating three separate shops.

    For example, one shop can be on an Android device, another on an iOS device, and the third on Web POS.

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  4. Asked: March 15, 2025In: General questions

    Auto logout of waiter once they have placed order.

    SalesPlay
    SalesPlay Champion
    Added an answer on March 19, 2025 at 11:02 am

    Hi, Sorry, this type of option is not available at the moment. Anyway, we appreciate your suggestion and will forward it to our product team for discussion. Thank you for your feedback!

    Hi,

    Sorry, this type of option is not available at the moment.

    Anyway, we appreciate your suggestion and will forward it to our product team for discussion. Thank you for your feedback!

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  5. Asked: February 7, 2025In: General Technical Issues

    Unable to register

    SalesPlay
    SalesPlay Champion
    Added an answer on March 5, 2025 at 9:20 am

    Hi, Please contact us via [email protected] or our Online Chat service, and we are ready to help you solve this.

    Hi, Please contact us via [email protected] or our Online Chat service, and we are ready to help you solve this.

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  6. Asked: February 12, 2025In: General Technical Issues

    Cant scan to sales screen scince update 1.6.8

    OX
    OX
    Added an answer on February 12, 2025 at 9:53 am

    I have now updated to 1.6.9 but have had no change in the new update bugs

    I have now updated to 1.6.9 but have had no change in the new update bugs

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  7. Asked: February 5, 2025In: General Technical Issues

    Embedded Price Barcode Not Reading Price

    SalesPlay
    SalesPlay Champion
    Added an answer on February 5, 2025 at 11:15 am

    Hello We can test this in our lab to identify the issue. It seems like there might have been a setup issue. Please contact us via [email protected] or our Online Chat service, and we can check your account and barcode setup. We'll also replicate the process in our lab to find a solution for you.Read more

    Hello

    We can test this in our lab to identify the issue. It seems like there might have been a setup issue. Please contact us via [email protected] or our Online Chat service, and we can check your account and barcode setup.

    We’ll also replicate the process in our lab to find a solution for you.

    Looking forward to assisting you!

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    Cant scan to sales screen scince update 1.6.8

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