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SalesPlay POS Community Latest Questions

MarkJ
MarkJBeginner
Asked: August 13, 2024In:

I am currently running an industrial kitchenware supplying company. I need an option to generate (and customize to a certain extent) invoices that I can provide to my corporate customers/ clients. Does Salesplay have an option where I can either print/ ...

  1. Bruce
    Bruce Contributor

    Hi MarkJ, For generating invoices for your corporate clients, SalesPlay POS does allow you to print or email invoices directly. However, to ensure we meet your exact needs, could you please specify what customizations you're looking for on these invoices? For example, do you need specific fields, brRead more

    Hi MarkJ,

    For generating invoices for your corporate clients, SalesPlay POS does allow you to print or email invoices directly. However, to ensure we meet your exact needs, could you please specify what customizations you’re looking for on these invoices? For example, do you need specific fields, branding, or other details included on the invoices?

    Once we know more about your requirements, we can guide you on how to best set this up in the system.

    Feel free to reach out with more details!

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Rahman
Rahman
Asked: April 17, 2024In:

I have a wholesale business where I sell lots of stuff. When I pick something to sell, it would be helpful if a window could pop up with a keypad so I can type in how many I’m selling. Do you ...

  1. Bruce
    Bruce Contributor

    Hi Rahman, Yes, SalesPlay has a feature that allows you to enter the quantity with a keypad before adding a product to the cart, which should work perfectly for your wholesale business. If you'd like, we can set up a quick demo so you can see exactly how SalesPlay can streamline the process for you.Read more

    Hi Rahman,

    Yes, SalesPlay has a feature that allows you to enter the quantity with a keypad before adding a product to the cart, which should work perfectly for your wholesale business.

    If you’d like, we can set up a quick demo so you can see exactly how SalesPlay can streamline the process for you. Feel free to contact us at [email protected], and let us know a convenient time!

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Nathan
Nathan
Asked: April 17, 2024In:

I have a request. Can we have a feature where the POS doesn’t display the expected cash amount at the end of the shift? This way, cashiers won’t see it, reducing the chances of cashier fraud. Can the SalesPlay team develop this ...

  1. SalesPlay
    SalesPlay Champion

    The Blind Cash Up feature is already available in SalesPlay POS. You can enable it by following these steps: Login to POS Back Office Webportal Select “ Users” from main menu Go to the “Access Rights” Click on the already created user role Select “Sale” modules and click the dropdown icon Untick “ViRead more

    The Blind Cash Up feature is already available in SalesPlay POS. You can enable it by following these steps:

    1. Login to POS Back Office Webportal
    2. Select “ Users” from main menu
    3. Go to the “Access Rights”
    4. Click on the already created user role
    5. Select “Sale” modules and click the dropdown icon
    6. Untick “View shift report”
    7. Click “Update” button

     

    (Once the “view shift report” option is unchecked, users will be unable to access the “shift report” in the cash management section, and they won’t have visibility of the expected cash amount during shift-end.)

    For more – https://help.salesplaypos.com/help/how-to-enable-the-blind-cash-up-feature

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Clara
Clara
Asked: August 2, 2024In:

I’m a tech entrepreneur and also involved in affiliate marketing. I’m interested in joining the SalesPlay distributor or affiliate program. How can I join, and are there any requirements, such as industry experience, that I need to meet?

  1. SalesPlay
    SalesPlay Champion

    Hello! As a tech entrepreneur involved in affiliate marketing, you’re well-positioned to join the SalesPlay Distributor or Affiliate Program. There are no strict rules regarding industry experience for these programs. Visit the SalesPlay POS Website, head to the Distributor Referral Program or AffilRead more

    Hello!

    As a tech entrepreneur involved in affiliate marketing, you’re well-positioned to join the SalesPlay Distributor or Affiliate Program.

    There are no strict rules regarding industry experience for these programs.

    Visit the SalesPlay POS Website, head to the Distributor Referral Program or Affiliate Program pages and register.

    https://help.salesplaypos.com/help/salesplay-s-distributor-referral-program
    https://help.salesplaypos.com/help/affiliate-program

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Tani
Tani
Asked: May 13, 2024In:

How can I initiate the receipt numbering to begin with 001? My aim is to start from 001 for the first invoice every day.  

  1. Bruce
    Bruce Contributor

    Hi Tani, For your clarification, the receipt numbering system in SalesPlay POS follows a specific format, as shown in the example receipt below: Receipt Number: #1-2411181 (printed on 18th November 2024). Breaking down the receipt number: #1: Indicates the POS device that processed the sale (in thisRead more

    Hi Tani,

    For your clarification, the receipt numbering system in SalesPlay POS follows a specific format, as shown in the example receipt below:

    Receipt Number: #1-2411181 (printed on 18th November 2024).

    Breaking down the receipt number:

    #1: Indicates the POS device that processed the sale (in this case, POS device #1).
    24: Represents the year (2024).
    11: Represents the month (November).
    18: Represents the date (18th).
    1: Represents the sequence number of the sale for that day (this is the first sale of the day in POS device #1).

    To address your request, the sequence number will reset every day based on the date and POS device. So, on each new day, the numbering starts fresh, and the first sale for the day will always be numbered as 01 for that device.

    I hope this helps! Let me know if you have any further questions.

    Sample Receipt

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Andrew
AndrewExpert
Asked: August 2, 2024In:

Hi. I recently joined as a distributor and have completed some sales. I now need to withdraw the funds that I’ve earned. Can you please explain the process for withdrawing these funds from my distributor account?

  1. SalesPlay
    SalesPlay Champion

    Hi Andrew, To withdraw your distributor funds, log in to the Partner Management Portal (PMP) and go to "More," then "My Account." Look for the "Minimum Fund Transfer Limit" and set it to your desired amount. Once your earnings reach this limit, SalesPlay will automatically transfer the funds to yourRead more

    Hi Andrew,

    To withdraw your distributor funds, log in to the Partner Management Portal (PMP) and go to “More,” then “My Account.” Look for the “Minimum Fund Transfer Limit” and set it to your desired amount.

    Once your earnings reach this limit, SalesPlay will automatically transfer the funds to your account. Payments are made monthly and should be completed before the 15th of the following month.

    For example, if you set the limit to $100 and earn $150 in July, you’ll receive your funds by August 15th. If you don’t get your payment, contact the SalesPlay support team for help.

    Help Article – https://help.salesplaypos.com/help/salesplay-s-distributor-referral-program

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Viji
Viji
Asked: April 30, 2024In:

I am trying to upload a bulk product list. I have followed all the conditions. but still, it failed to upload. It does not show the exact error message.  What might be the issue?

  1. SalesPlay
    SalesPlay Champion

    Hi Viji Sometimes bulk upload fails even if all conditions seem correct because of hidden formatting issues or minor mistakes in your CSV file. Here are some tips to help: Clear formatting – If you copied data from Excel or Google Sheets, use “Clear Format” to remove hidden styles or characters. InRead more

    Hi Viji

    Sometimes bulk upload fails even if all conditions seem correct because of hidden formatting issues or minor mistakes in your CSV file. Here are some tips to help:

    1. Clear formatting – If you copied data from Excel or Google Sheets, use “Clear Format” to remove hidden styles or characters.

      • In Excel: Select all cells → Home → Editing → Clear → Clear Formats.

    2. Fill only the necessary columns – For a quick and simple upload, you only need to fill 5 columns in the CSV file.

    3. Check for common issues:

      • Create categories first – Category names in the CSV must exactly match those in your POS (case-sensitive).

      • No duplicate product codes – Each product must have a unique product_code.

      • Trim spaces – Remove extra spaces at the beginning or end of product names, codes, or prices.

      • Avoid emojis or special characters – Don’t use symbols like %, &, @, quotes, or emojis.

      • Correct number format – Prices and stock should be plain numbers (no currency symbols).

      • Don’t change headers – The CSV has 30 column headers; do not rename, delete, or move them.

      • Max 2000 rows per file – Split files if you have more than 2000 products.

      • Shop-specific file – Each CSV is unique to the shop; don’t reuse for other shops.

      • Don’t leave key fields blank – At minimum, fill in the 5 basic columns.

      • Correct file type – Save as CSV UTF-8 (Comma delimited), especially for non-English languages.

    Following these steps usually resolves most upload failures. You can also refer to the official guide here: SalesPlay Bulk Upload Help.

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