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SalesPlay POS Community Latest Questions

Rutendo
Rutendo
Asked: July 11, 2025In: Sales

Credit Billing and Credit Settlement Features

Hie Good Day ! My name is Rutendo, and I run a wholesale business here in Zimbabwe. Most of my customers are small business owners, and I offer them goods on credit. I want a POS system that allows me to: Issue ...

  1. SalesPlay
    SalesPlay Champion
    Added an answer on July 11, 2025 at 11:34 am

    Hi Rutendo Yes, SalesPlay has all the features you’re looking for to manage your wholesale business offering credit to clients: ✅ Issue Credit Receipts: You can sell items on credit and give customers a credit receipt directly from the POS.✅ Track Outstanding Balances: All unpaid amounts are recordeRead more

    Hi Rutendo

    Yes, SalesPlay has all the features you’re looking for to manage your wholesale business offering credit to clients:

    ✅ Issue Credit Receipts: You can sell items on credit and give customers a credit receipt directly from the POS.
    ✅ Track Outstanding Balances: All unpaid amounts are recorded under the customer’s name, and you can check who owes you at any time.
    ✅ Settle Payments Later: When your clients come to pay, you can do partial or full settlement of their credit invoices.
    ✅ Set Credit Limits: You can set a credit limit for each customer. SalesPlay can also block credit sales beyond the set limit if you enable the enforcement setting.

    You can manage all this easily from both the POS App and the Web Back Office Portal, including detailed reports on who owes what.

    Help Links – https://help.salesplaypos.com/help/how-to-do-credit-settlement–debtor-management

    https://help.salesplaypos.com/help/how-to-do-fully–partial-credit-settlement

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Anderson
AndersonBeginner
Asked: October 3, 2024In: General questions

how to label "Name of Shop" for SalesPlay POS?

how to label “Name of Shop” for SalesPlay POS?

  1. Bruce
    Bruce Contributor
    Added an answer on November 14, 2024 at 12:58 pm

    Hi Daniel, Could you clarify what you’re trying to label or where you’d like the shop name to appear in the system? If you're looking to change the "Name of Shop," you can do this through the Back Office by going to Settings > Shops and renaming the shop you want. Please don’t hesitate to reach oRead more

    Hi Daniel,

    Could you clarify what you’re trying to label or where you’d like the shop name to appear in the system?

    If you’re looking to change the “Name of Shop,” you can do this through the Back Office by going to Settings > Shops and renaming the shop you want.

    Please don’t hesitate to reach out if you need any more help. Our team is here and ready to assist!

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Anderson
AndersonBeginner
Asked: October 3, 2024In: Sales

Removing the comment

How do l remove receipt comment that is popping up every time l process a sale?

  1. SalesPlay
    SalesPlay Champion
    Added an answer on October 8, 2024 at 1:35 pm

    You can disable the receipt comment feature through the Back Office in the "Design Receipt" section. Here's how: Steps to Disable the Feature: Log in to the Back Office Webportal. Select Settings from the main menu. Go to Design Receipt. Click the More button next to "Design Receipt." Turn OFF the SRead more

    You can disable the receipt comment feature through the Back Office in the “Design Receipt” section. Here’s how:

    Steps to Disable the Feature:

    1. Log in to the Back Office Webportal.
    2. Select Settings from the main menu.
    3. Go to Design Receipt.
    4. Click the More button next to “Design Receipt.”
    5. Turn OFF the Space for Receipt Comment option.
    6. Click Update.

    This will stop the comment option from appearing every time you process a sale.

    More – https://help.salesplaypos.com/help/add-comment-notes-or-messages-to-receipts

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Anderson
AndersonBeginner
Asked: October 3, 2024In: General Technical Issues

Image Quality and Size

when I add 100×100 pixel jpg images to my products the images don’t fit. What is the best to create appropriate images?

  1. Bruce
    Bruce Contributor
    Added an answer on November 19, 2024 at 11:25 am

    Hi Daniel, There are no strict limitations on image size and resolution when uploading product images. Before uploading, please refresh the page or log out and log back in. After uploading, the system will allow you to crop the image to a 1:1 ratio as needed. We recommend using the following formatsRead more

    Hi Daniel,

    There are no strict limitations on image size and resolution when uploading product images. Before uploading, please refresh the page or log out and log back in.

    After uploading, the system will allow you to crop the image to a 1:1 ratio as needed. We recommend using the following formats:

    • JPEG
    • JPG
    • PJPEG
    • PNG
    • GIF
    • BMP
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Anderson
AndersonBeginner
Asked: October 3, 2024In: Products

Multiple UOM

Can I use composite product to create Case and Single Items?

  1. SalesPlay
    SalesPlay Champion
    Added an answer on October 8, 2024 at 3:21 pm

    Yes, you can use composite products in SalesPlay POS to create both Cases and Single Items. https://help.salesplaypos.com/help/how-to-create-a-composite-product   This allows you to manage your inventory effectively by selling items in bulk (as Cases) and individually (as Single Items). The MulRead more

    Yes, you can use composite products in SalesPlay POS to create both Cases and Single Items.

    https://help.salesplaypos.com/help/how-to-create-a-composite-product

     

    This allows you to manage your inventory effectively by selling items in bulk (as Cases) and individually (as Single Items).

    The Multiple Units of Measure feature lets you define the relationship between the two, making it easy to track and sell your products in the way that suits your business best.

    https://help.salesplaypos.com/help/how-to-use-multiple-units-of-measure-for-a-single-product

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Anderson
AndersonBeginner
Asked: October 3, 2024In: General Technical Issues

E – Signature

How to do e signature

  1. Bruce
    Bruce Contributor
    Added an answer on November 19, 2024 at 11:23 am

    Hi Daniel, To enable E-signature in SalesPlay, follow these steps: Go to System Settings in the back office, then navigate to Design Receipt > MORE and enable the E-signature option. Next, go to System Settings > Payment Types, select the payment method that requires an E-signature, enable E-sRead more

    Hi Daniel,

    To enable E-signature in SalesPlay, follow these steps:

    1. Go to System Settings in the back office, then navigate to Design Receipt > MORE and enable the E-signature option.
    2. Next, go to System Settings > Payment Types, select the payment method that requires an E-signature, enable E-signature under Additional Options, and click Update.
    3. After making these changes, sync your POS device. When you process a sale with the selected payment type, the screen will display a space for the customer to provide their E-signature, which will then be printed on the receipt.
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Anderson
AndersonBeginner
Asked: October 3, 2024In: Sales

How can orders start from 1 every day

How can orders start from 1 every day?

  1. SalesPlay
    SalesPlay Champion
    Added an answer on October 8, 2024 at 3:15 pm

    To make orders start from 1 every day, you can use the "Reset KOT Number Sequence" feature in SalesPlay POS. This feature allows you to reset the KOT (Kitchen Order Ticket) numbers so that they start at 1 each day. You can set the system to automatically reset the numbers daily, ensuring that everyRead more

    To make orders start from 1 every day, you can use the “Reset KOT Number Sequence” feature in SalesPlay POS.

    This feature allows you to reset the KOT (Kitchen Order Ticket) numbers so that they start at 1 each day.

    You can set the system to automatically reset the numbers daily, ensuring that every new day begins with the first order as KOT number 1.

    Help Steps – https://help.salesplaypos.com/help/reset-kot-number-sequence

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