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Can you change the backoffice login email?
Hi Daniel, Could you let us know the reason for wanting to change the back office login email? At the moment, we don’t offer the option to transfer an account from one email to another. However, we can review your request and try to assist based on your specific situation. Please reach out to us atRead more
Hi Daniel,
Could you let us know the reason for wanting to change the back office login email?
At the moment, we don’t offer the option to transfer an account from one email to another. However, we can review your request and try to assist based on your specific situation.
Please reach out to us at support@salesplay.com to discuss further.
See lessAdd ticket numbering to receipts?
Hi Daniel, Yes, it’s possible to add a sequential ticket number to receipts, but this feature is only available when the Kitchen Order Ticket (KOT) feature is enabled. With this setup, you can print a sequence number on receipts, which could serve as the ticket number you're looking for. You can refRead more
Hi Daniel,
Yes, it’s possible to add a sequential ticket number to receipts, but this feature is only available when the Kitchen Order Ticket (KOT) feature is enabled. With this setup, you can print a sequence number on receipts, which could serve as the ticket number you’re looking for.
You can refer to this guide for setting up the KOT feature: How to Setup Kitchen Display.
If this matches your requirement, please proceed with the setup, and feel free to contact us if you need further assistance! 😊
See lessHi, how i can open the cash drawer with out print receipt?
Hi Daniel, You can open the cash drawer manually without printing a receipt by following these steps: Activate Shift Management: Log in to the Back Office web portal. Go to the FEATURE section and enable the Shift Management function. Steps to Open the Drawer: Open the POS App and navigate to the maRead more
Hi Daniel,
You can open the cash drawer manually without printing a receipt by following these steps:
This will open the cash drawer for you without requiring a receipt print. If you need further assistance, feel free to reach out to us anytime!
See lesshow to label "Name of Shop" for SalesPlay POS?
Hi Daniel, Could you clarify what you’re trying to label or where you’d like the shop name to appear in the system? If you're looking to change the "Name of Shop," you can do this through the Back Office by going to Settings > Shops and renaming the shop you want. Please don’t hesitate to reach oRead more
Hi Daniel,
Could you clarify what you’re trying to label or where you’d like the shop name to appear in the system?
If you’re looking to change the “Name of Shop,” you can do this through the Back Office by going to Settings > Shops and renaming the shop you want.
Please don’t hesitate to reach out if you need any more help. Our team is here and ready to assist!
See lessHow Distributing Service Charge Commissions for Waiters ?
Hi Graham, To set up service charge commissions for your waiters, please refer to the following guide: https://help.salesplaypos.com/help/how-to-calculate-sales-commission In the back office, make sure to create your waiters as Other Staff with the type set to Waiter. When creating a service chargeRead more
Hi Graham,
To set up service charge commissions for your waiters, please refer to the following guide:
https://help.salesplaypos.com/help/how-to-calculate-sales-commission
In the back office, make sure to create your waiters as Other Staff with the type set to Waiter. When creating a service charge commission, filter by Employee Type and assign the specific percentage or amount for the waiters.
See lessHow do I connect a dejavoo or pax device ?
Hi Daniel, Please note that there is a specific process for integrating payment gateways. Could you reach out to our support team at [email protected]? They’ll guide you through the steps.
Hi Daniel,
Please note that there is a specific process for integrating payment gateways. Could you reach out to our support team at [email protected]? They’ll guide you through the steps.
See lessPreventing Cashiers Fraud with POS Systems
Hi, We understand how important it is to safeguard your business from potential fraud. The SalesPlay POS app offers several features specifically designed to help prevent fraudulent activity by cashiers. Here’s an overview of some key tools: Blind Cash Up Feature: This feature prevents cashieRead more
Hi,
We understand how important it is to safeguard your business from potential fraud. The SalesPlay POS app offers several features specifically designed to help prevent fraudulent activity by cashiers. Here’s an overview of some key tools:
Blind Cash Up Feature:
This feature prevents cashiers from viewing the total expected cash in the drawer when closing the register. It can reduce the chances of cash manipulation. You can enable it in your settings here ( https://help.salesplaypos.com/help/how-to-enable-the-blind-cash-up-feature ) .
Deleted Receipts Report:
SalesPlay provides a report for tracking deleted receipts, allowing you to identify any suspicious deletions made by cashiers. Regularly reviewing this report can highlight unusual activity. Learn more about it here ( https://help.salesplaypos.com/help/deleted-receipts-report ).
Employee Access Control:
You can manage and limit the permissions of each employee using SalesPlay POS, restricting access to only the functions they need. This feature is crucial for controlling sensitive areas of the POS system. Find out how to set it up here ( https://help.salesplaypos.com/help/how-to-manage-employee-pos-access-rights ).
Avoiding Duplicate Receipts:
The POS app also helps prevent fraudulent receipt duplication, ensuring that each transaction is only printed once unless reauthorization is given. Details on enabling this setting are available here ( https://help.salesplaypos.com/help/how-to-avoid-printing-duplication-receipts ).
These features are designed with reliability and security in mind to give you greater control over your business operations. If you need assistance with setup or have more questions, feel free to reach out!
See less