Home/Question Sidebar
Viji
Viji
Asked: April 30, 2024In:

I am trying to upload a bulk product list. I have followed all the conditions. but still, it failed to upload. It does not show the exact error message.  What might be the issue?

  1. SalesPlay
    SalesPlay Champion

    Hi Viji Sometimes bulk upload fails even if all conditions seem correct because of hidden formatting issues or minor mistakes in your CSV file. Here are some tips to help: Clear formatting – If you copied data from Excel or Google Sheets, use “Clear Format” to remove hidden styles or characters. InRead more

    Hi Viji

    Sometimes bulk upload fails even if all conditions seem correct because of hidden formatting issues or minor mistakes in your CSV file. Here are some tips to help:

    1. Clear formatting – If you copied data from Excel or Google Sheets, use “Clear Format” to remove hidden styles or characters.

      • In Excel: Select all cells → Home → Editing → Clear → Clear Formats.

    2. Fill only the necessary columns – For a quick and simple upload, you only need to fill 5 columns in the CSV file.

    3. Check for common issues:

      • Create categories first – Category names in the CSV must exactly match those in your POS (case-sensitive).

      • No duplicate product codes – Each product must have a unique product_code.

      • Trim spaces – Remove extra spaces at the beginning or end of product names, codes, or prices.

      • Avoid emojis or special characters – Don’t use symbols like %, &, @, quotes, or emojis.

      • Correct number format – Prices and stock should be plain numbers (no currency symbols).

      • Don’t change headers – The CSV has 30 column headers; do not rename, delete, or move them.

      • Max 2000 rows per file – Split files if you have more than 2000 products.

      • Shop-specific file – Each CSV is unique to the shop; don’t reuse for other shops.

      • Don’t leave key fields blank – At minimum, fill in the 5 basic columns.

      • Correct file type – Save as CSV UTF-8 (Comma delimited), especially for non-English languages.

    Following these steps usually resolves most upload failures. You can also refer to the official guide here: SalesPlay Bulk Upload Help.

    See less
Agar
AgarLearner
Asked: September 23, 2025In:

Can you add an option to display currency notes such as ₹50, ₹100, ₹200, and ₹500 on the billing interface?It would make cash transactions much easier and faster for cashiers if they can simply tap the note amounts instead ...

  1. SalesPlay
    SalesPlay Champion

    Hi Agar The new Payment Interface was launched in version 115.5, and it includes exactly this feature. So update your app to the latest version of the SalesPlay POS. We have redesigned the payment process to be faster, smarter, and more user-friendly. One of the key improvements is the addition of cRead more

    Hi Agar

    The new Payment Interface was launched in version 115.5, and it includes exactly this feature. So update your app to the latest version of the SalesPlay POS.

    We have redesigned the payment process to be faster, smarter, and more user-friendly. One of the key improvements is the addition of currency-note shortcuts, allowing cashiers to quickly select common denominations.

    What’s New

    • The system automatically displays relevant currency denominations based on your registered country.

      • For example, in India you’ll see options like ₹10, ₹50, ₹100, ₹200, ₹500

    • This speeds up cash transactions by letting cashiers simply tap the note amount instead of entering it manually.

    Example

    For a bill amount of ₹40, the interface will suggest notes such as:
    ₹50, ₹100, ₹200, etc.

    Important

    • Landscape mode only: Currency note suggestions appear in landscape mode.

    • Portrait mode: Standard keypad remains.

    Full guide & screenshots: New Payment Interface Help Article

    See less
Aanya
Aanya
Asked: September 22, 2025In:

Hello SalesPlay Team and SalesPlay Community !I m using the SalesPlay POS app and want my receipts to clearly show the total value of all products, then the discount amount, and finally the grand total the customer has to ...

  1. Nathen
    Nathen

    Hello Aanya, you can enable it via backoffice "design receipt" section and then it comes to the receipt. Its very important feature

    Hello Aanya, you can enable it via backoffice “design receipt” section and then it comes to the receipt. Its very important feature

    See less
Nathen
Nathen
Asked: September 22, 2025In:

Hi The internet in my area is often slow, and sometimes I don’t have a stable Wi-Fi connection. Can I use the SalesPlay POS app in Offline Mode to keep billing during these times? If yes, how can I sync all the ...

  1. SalesPlay
    SalesPlay Champion

    Hi Yes, you can continue basic billing in Offline Mode when your internet is slow or unavailable. Once your internet connection is stable, simply go to Manage Sales → Past Receipts and tap Sync Receipts to the Cloud to send all offline receipts to the Back Office. Important: Do not uninstall the appRead more

    Hi Yes, you can continue basic billing in Offline Mode when your internet is slow or unavailable.

    Once your internet connection is stable, simply go to Manage Sales → Past Receipts and tap Sync Receipts to the Cloud to send all offline receipts to the Back Office.

    Important:

    • Do not uninstall the app

    • Do not clear the app data

    Doing either before syncing may cause your unsynced receipts to be lost.

    More Details and Step-by-step video – https://help.salesplaypos.com/help/how-to-sync-offline-receipts

    See less
faene
faene
Asked: June 10, 2025In:

I have connect my Xero accounting with Saleplay. I am not seeing any sales recorded in Xero. Need help to solve this problem

  1. SalesPlay
    SalesPlay Champion

    Hi Integrating Xero with the SalesPlay POS system allows your business to streamline financial operations by automatically passing your daily sales summary to Xero. You can also set a scheduled time for transactions to be sent. In your case, please check the scheduled transaction time in the POS setRead more

    Hi

    Integrating Xero with the SalesPlay POS system allows your business to streamline financial operations by automatically passing your daily sales summary to Xero. You can also set a scheduled time for transactions to be sent.

    In your case, please check the scheduled transaction time in the POS settings. The sales data will only appear in Xero according to this schedule.

    More Details – https://help.salesplaypos.com/help/how-to-use-xero-accounting-software-with-salesplay-pos

    See less
alexamorgan
alexamorganBeginner
Asked: July 23, 2025In:

There are lots of popular stores that are selling top quality leather jackets. You can explore some of the best retailers and can order for yourself. These online e-commerce stores give you the freedom to choose your own design and ...

  1. SalesPlay
    SalesPlay Champion

    Hi Yes! You can now manage online orders directly through the SalesPlay POS System. You have two options: Link Your Online StoreYou can connect your WooCommerce or Shopify store to SalesPlay POS. Once customers place orders online, they appear directly in your POS app, allowing you to view and proceRead more

    Hi Yes! You can now manage online orders directly through the SalesPlay POS System.

    You have two options:

    1. Link Your Online Store
      You can connect your WooCommerce or Shopify store to SalesPlay POS. Once customers place orders online, they appear directly in your POS app, allowing you to view and process online orders seamlessly.

    1. Use the SalesPlay Web Store
      The POS System also includes a Web Store feature. You can showcase your products on a dedicated URL where customers can place orders, add delivery notes, or select their preferred payment method. These orders automatically sync with your POS app and appear with a red dot in the “Open Orders” section for easy tracking.

    This way, you can efficiently manage all online orders without leaving your POS system.

    See less
Aarav
Aarav
Asked: April 16, 2024In:

In our restaurant, we offer a variety of dishes such as Biriyani, Fried Rice, Hoppers, and Roti. We have several cooks, each specializing in different dishes. I have a Question. As an example, if a customer orders Biriyani and Roti, can POS ...

  1. SalesPlay
    SalesPlay Champion

    Hello Aarav Yes! The POS system has a KOT printer setting called “Print single product per KOT/BOT.” When enabled, it generates a separate KOT for each item in an order. For example, if a customer orders 2 Biriyani and 3 Fried Rice, the system will print 5 KOTs – 2 for Biriyani and 3 for Fried Rice.Read more

    Hello Aarav

    Yes! The POS system has a KOT printer setting called “Print single product per KOT/BOT.”

    When enabled, it generates a separate KOT for each item in an order. For example, if a customer orders 2 Biriyani and 3 Fried Rice, the system will print 5 KOTs – 2 for Biriyani and 3 for Fried Rice. This allows kitchen staff to assign each KOT to the cook responsible for that dish.

    Once the food is prepared, cooks can place each KOT near the corresponding dish or plate, making it easy for waiters to serve the correct items to the right customers.

    Help Steps – https://help.salesplaypos.com/help/how-to-enable-item-specific-kot-bot-ticket-printing

    See less
Ewigelig
Ewigelig
Asked: August 10, 2025In:

Hi, i don’t have receipt printers. If i have 20 customers ordering at pos point and orders shows on KOT, after that order is ready how do i know for which customer it is. The customer does not know his ...

  1. SalesPlay
    SalesPlay Champion

    Hi Aldert When you charge a customer, a receipt is generated. You can either print it or share it digitally with the customer via WhatsApp or any other messaging platform using the Share button. The receipt includes a reference number at the bottom (e.g., #1-3, #1-4, #1-13, etc.), and this same numbRead more

    Hi Aldert

    When you charge a customer, a receipt is generated. You can either print it or share it digitally with the customer via WhatsApp or any other messaging platform using the Share button.

    The receipt includes a reference number at the bottom (e.g., #1-3, #1-4, #1-13, etc.), and this same number will also appear on the KOT display. This way, even without a receipt printer, you can easily match each order to the correct customer.

    See less
Aanya
Aanya
Asked: August 6, 2025In:

  1. SalesPlay
    SalesPlay Champion

    Hi Aanya Yes, you can generate a report for a specific time range such as 4 PM to 2 AM directly from the Back Office web portal. Please follow these steps: Log in to the Back Office web portal. Go to the Reports section in the main menu. Select either Sales Summary or Receipts Reports. Click the cloRead more

    Hi Aanya

    Yes, you can generate a report for a specific time range such as 4 PM to 2 AM directly from the Back Office web portal. Please follow these steps:

    1. Log in to the Back Office web portal.

    2. Go to the Reports section in the main menu.

    3. Select either Sales Summary or Receipts Reports.

    4. Click the clock icon next to “All Day.”

    5. Choose “Custom Period.”

    6. Set your desired start and end times (e.g., 4 PM to 2 AM).

    7. Run the report to view your results.

    This will give you a detailed sales report for your specific business hours.

    See less
Mishu
Mishu
Asked: July 21, 2025In:

Hi, good day! I’m using WebPOS, and most of my customers buy on credit. I want to: Give credit receipts when customers take items on credit Track their outstanding balances Mark payments when they pay me back I couldn’t find this option in WebPOS, but ...

  1. SalesPlay
    SalesPlay Champion

    Hi Mishu Yes, you're right — the Android version currently supports credit sales, balance tracking, and full credit settlement features, including detailed back-office reports. As for WebPOS, we’re happy to let you know that this feature is currently under development and will be released soon. We uRead more

    Hi Mishu

    Yes, you’re right — the Android version currently supports credit sales, balance tracking, and full credit settlement features, including detailed back-office reports.

    As for WebPOS, we’re happy to let you know that this feature is currently under development and will be released soon. We understand how important this functionality is for managing your credit customers, and we’re working to bring the same smooth experience to the web platform.

    We’ll keep you posted on the release timeline. Thank you for your patience and continued support!

    Debtor Management and Credit Settlement – https://help.salesplaypos.com/help/how-to-do-credit-settlement–debtor-management

    See less
Load More Questions