Home/Questions/Page 7

SalesPlay POS Community Latest Questions

Anderson
AndersonBeginner
Asked: November 8, 2024In:

How do I connect a dejavoo or pax device ?

  1. Bruce
    Bruce Contributor

    Hi Daniel, Please note that there is a specific process for integrating payment gateways. Could you reach out to our support team at [email protected]? They’ll guide you through the steps.

    Hi Daniel,

    Please note that there is a specific process for integrating payment gateways. Could you reach out to our support team at [email protected]? They’ll guide you through the steps.

    See less
Arun
ArunBeginner
Asked: November 4, 2024In:

Hi How can I connect my SalesPlay Android POS app to the SalesPlay Web POS on my laptop? I want to use both versions with the same email address. Is this possible, and what steps should I follow?  

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi! Yes, If you first registered with the SalesPlay Android POS App and now want to add a Web POS on your laptop, just follow the steps listed below: Step 1: Set Up in the Back Office Log In – Open SalesPlay POS Back Office and login to your account. Go to Settings – From the main menu, select SettiRead more

    Hi! Yes,

    If you first registered with the SalesPlay Android POS App and now want to add a Web POS on your laptop, just follow the steps listed below:

    Step 1: Set Up in the Back Office

    1. Log In – Open SalesPlay POS Back Office and login to your account.
    2. Go to Settings – From the main menu, select Settings.
    3. Select POS Devices – Click on POS Devices to manage your terminals.
    4. Add New POS – Click Add POS to create a new terminal.
    5. Name the POS – Enter a name for the new POS and select the shop where it will be used.
    6. Save – Click Save to complete the setup.

    Step 2: Connect Your Android POS App

    1. Go to the Web POS Sign-In page ( https://webpos.salesplaypos.com/sign_in )
    2. Enter your username and password.
    3. Click ” Continue ” button
    4. Select the Shop – Choose the same shop you selected in the Back Office.
    5. Choose the Terminal – Select the terminal name you created in Step 1.
    6. Click the ” Continue ” button and “Login” button
    7. Wait till the interface loads 100%

    Help Link – https://help.salesplaypos.com/help/web-pos-and-android-pos-app-on-same-account

    See less
Graham
Graham
Asked: October 29, 2024In:

Hello friends, How can I use the SalesPlay app to divide and give out the service charge commission to my waiters at the end of each month ?

  1. Bruce
    Bruce Contributor

    Hi Graham, To set up service charge commissions for your waiters, please refer to the following guide: https://help.salesplaypos.com/help/how-to-calculate-sales-commission In the back office, make sure to create your waiters as Other Staff with the type set to Waiter. When creating a service chargeRead more

    Hi Graham,

    To set up service charge commissions for your waiters, please refer to the following guide:
    https://help.salesplaypos.com/help/how-to-calculate-sales-commission

    In the back office, make sure to create your waiters as Other Staff with the type set to Waiter. When creating a service charge commission, filter by Employee Type and assign the specific percentage or amount for the waiters.

    See less
Graham
Graham
Asked: October 29, 2024In:

Hi, I think some of my cashiers may be involved in fraud, but my current system doesn’t have the tools to catch it. Does the SalesPlay POS app have any features to help prevent fraud? What are they? This is a sensitive issue ...

  1. SalesPlay
    SalesPlay Champion

    Hi, We understand how important it is to safeguard your business from potential fraud. The SalesPlay POS app offers several features specifically designed to help prevent fraudulent activity by cashiers. Here’s an overview of some key tools:   Blind Cash Up Feature: This feature prevents cashieRead more

    Hi,

    We understand how important it is to safeguard your business from potential fraud. The SalesPlay POS app offers several features specifically designed to help prevent fraudulent activity by cashiers. Here’s an overview of some key tools:

     

    Blind Cash Up Feature:

    This feature prevents cashiers from viewing the total expected cash in the drawer when closing the register. It can reduce the chances of cash manipulation. You can enable it in your settings here ( https://help.salesplaypos.com/help/how-to-enable-the-blind-cash-up-feature ) .

     

    Deleted Receipts Report:

    SalesPlay provides a report for tracking deleted receipts, allowing you to identify any suspicious deletions made by cashiers. Regularly reviewing this report can highlight unusual activity. Learn more about it here ( https://help.salesplaypos.com/help/deleted-receipts-report ).

     

    Employee Access Control:

    You can manage and limit the permissions of each employee using SalesPlay POS, restricting access to only the functions they need. This feature is crucial for controlling sensitive areas of the POS system. Find out how to set it up here ( https://help.salesplaypos.com/help/how-to-manage-employee-pos-access-rights ).

     

    Avoiding Duplicate Receipts:

    The POS app also helps prevent fraudulent receipt duplication, ensuring that each transaction is only printed once unless reauthorization is given. Details on enabling this setting are available here ( https://help.salesplaypos.com/help/how-to-avoid-printing-duplication-receipts ).

     

    These features are designed with reliability and security in mind to give you greater control over your business operations. If you need assistance with setup or have more questions, feel free to reach out!

    See less
Anderson
AndersonBeginner
Asked: October 21, 2024In:

Hi, how i can open the cash drawer with out print receipt?

  1. Bruce
    Bruce Contributor

    Hi Daniel, You can open the cash drawer manually without printing a receipt by following these steps: Activate Shift Management: Log in to the Back Office web portal. Go to the FEATURE section and enable the Shift Management function. Steps to Open the Drawer: Open the POS App and navigate to the maRead more

    Hi Daniel,

    You can open the cash drawer manually without printing a receipt by following these steps:

    1. Activate Shift Management:
      • Log in to the Back Office web portal.
      • Go to the FEATURE section and enable the Shift Management function.
    2. Steps to Open the Drawer:
      • Open the POS App and navigate to the main menu.
      • Select New Sale.
      • Tap the 3-dot button in the top-right corner of the screen.
      • Select Open Drawer from the menu.

    This will open the cash drawer for you without requiring a receipt print. If you need further assistance, feel free to reach out to us anytime!

    See less
Aanya
Aanya
Asked: October 18, 2024In:

Hi, I’m planning to use the SalesPlay POS app for my grocery ...

  1. SalesPlay
    SalesPlay Champion

    Hi Aanya, SalesPlay POS app can handle an unlimited number of products. However, the performance depends on the device you use. For example, if your store has a lot of products and high transaction volumes, you’ll need a high-performance POS device or terminal. Since you have 10,000 products, we recRead more

    Hi Aanya,

    SalesPlay POS app can handle an unlimited number of products. However, the performance depends on the device you use.

    For example, if your store has a lot of products and high transaction volumes, you’ll need a high-performance POS device or terminal.

    Since you have 10,000 products, we recommend a device with at least 8GB of RAM. Anything lower may slow down your system.

    Here are the recommended specifications for your POS Hardware:

    • Memory/RAM: 8GB or higher
    • Internal storage: 16GB or higher
    • Available storage: At least 2GB
    • Operating system: Android 12 or higher
    • 3rd party services: Need Google Play Services
    See less
Anderson
AndersonBeginner
Asked: October 12, 2024In:

How can i change cashier name ..please

  1. Bruce
    Bruce Contributor

    Hi Daniel, To change the cashier's name, you can simply update the name in the record. However, changing the cashier's username is limited in SalesPlay. Please note that we don't recommend deleting a cashier record if they have been actively handling transactions, as this could affect your data recoRead more

    Hi Daniel,

    To change the cashier’s name, you can simply update the name in the record. However, changing the cashier’s username is limited in SalesPlay. Please note that we don’t recommend deleting a cashier record if they have been actively handling transactions, as this could affect your data records.

    See less
Bruce
BruceContributor
Asked: October 8, 2024In:

  1. SalesPlay
    SalesPlay Champion

    Hello, I recommend using the Variants feature for this scenario, as it will make things much easier for your staff. When you click on a pizza in the POS app, a popup window will appear, allowing you to quickly select the size (Large, Medium, or Personal) without having to navigate through differentRead more

    Hello,

    I recommend using the Variants feature for this scenario, as it will make things much easier for your staff. When you click on a pizza in the POS app, a popup window will appear, allowing you to quickly select the size (Large, Medium, or Personal) without having to navigate through different categories.

    On the other hand, using Subcategories would require extra steps—first selecting Pizza and then selecting the size, which could slow down the process. You can still use Subcategories for different pizza types like Pan Pizza, Thin Crust, or Hand Tossed to keep everything organized.

    Hope this helps!

    How to create Variants – More https://help.salesplaypos.com/help/how-to-use-variants-of-products

    See less
Anderson
AndersonBeginner
Asked: October 7, 2024In:

how to setup queue

  1. SalesPlay
    SalesPlay Champion

    The Queue Management feature in the SalesPlay POS system helps businesses manage customer waiting lines efficiently. It assigns customers a number or position in a queue, allowing them to wait for their turn without crowding. This feature can display the current status of the queue, so customers knoRead more

    The Queue Management feature in the SalesPlay POS system helps businesses manage customer waiting lines efficiently.

    It assigns customers a number or position in a queue, allowing them to wait for their turn without crowding. This feature can display the current status of the queue, so customers know when it’s their turn, helping to streamline operations and reduce wait times.

    It’s especially useful in busy environments like restaurants, clinics, or banks where managing customer flow is crucial.

    Help Steps – https://help.salesplaypos.com/help/how-to-set-up-queue-management

    See less
Load More Questions