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Home/Questions/Page 4

SalesPlay POS Community Latest Questions

Ben
Ben
Asked: May 5, 2025In: Products

No products found error

i used the products template and i cant import the csv or xsls document, i keep getting an error of no products found .how do i fix this?

  1. SalesPlay
    Best Answer
    SalesPlay Champion
    Added an answer on May 5, 2025 at 12:30 pm

    Hi, There can be several reasons for the “No products found” error when importing a CSV or XLSX file using the products template. One common issue occurs when data is copied and pasted from another document, this can cause hidden formatting issues that interfere with the upload. We recommend clearinRead more

    Hi,

    There can be several reasons for the “No products found” error when importing a CSV or XLSX file using the products template.

    One common issue occurs when data is copied and pasted from another document, this can cause hidden formatting issues that interfere with the upload. We recommend clearing all formatting before uploading the file.

    Additionally, language or encoding mismatches (e.g., using special characters or different language inputs) can also cause problems during import.

    To help you resolve this quickly, please send your product list file to our support team at [email protected]. They’ll review it and assist you with the import.

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Faris
Faris
Asked: April 9, 2025In: Sales

Better way to handle sale screen and fast moving products

Hi boss, I’m running a restaurant, and at the same place also selling some bakery items like cupcakes, cakes, and bread. Right now I just put them under few category, but got any easier or more practical way to manage all this ...

  1. SalesPlay
    Best Answer
    SalesPlay Champion
    Added an answer on April 10, 2025 at 9:44 am

    Hi Faris 👋 Yes, there’s definitely a more practical way to manage this – you can use the "Customize Sale Screen" feature for your setup. For example, you can create two separate customized sale screens – one for "Bakery" and another for "Restaurant". This way, you can easily organize and access itemRead more

    Hi Faris 👋

    Yes, there’s definitely a more practical way to manage this – you can use the “Customize Sale Screen” feature for your setup.

    For example, you can create two separate customized sale screens – one for “Bakery” and another for “Restaurant”. This way, you can easily organize and access items based on your business areas.

    Also, for your restaurant section, you might want to create pages like “Breakfast”, “Lunch”, and “Dinner”. Each of these pages can hold up to 20 fast-moving items, so it’s super easy for your staff to select and bill quickly during busy hours.

    You can even add the same fast-selling items to multiple pages if needed – for example, if cupcakes are popular in both Bakery and Restaurant, just add them to both screens.

    Once you start using this feature, you’ll really see how much smoother and faster your sales process becomes! 😊

    Here is the help link – https://help.salesplaypos.com/help/customize-sale-screen

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Agar
AgarLearner
Asked: April 1, 2025In: Hardware

Cash Drawer Opening concern with iMin POS Device

Hello I am using an iMin POS device, but when I connect it to the cash drawer, the drawer does not open. What could be the issue, and how can I fix it ?

  1. SalesPlay
    SalesPlay Champion
    Added an answer on April 1, 2025 at 10:37 am

    Hello Agar If your cash drawer is not opening when connected to your iMin POS device, you may need to adjust the ESC/POS command settings. Follow these steps: Open the POS App Main Menu. Go to Settings. Select Printers. Click Add (+) button or edit an existing printer setup. Click Advanced Settings.Read more

    Hello Agar

    If your cash drawer is not opening when connected to your iMin POS device, you may need to adjust the ESC/POS command settings. Follow these steps:

    1. Open the POS App Main Menu.
    2. Go to Settings.
    3. Select Printers.
    4. Click Add (+) button or edit an existing printer setup.
    5. Click Advanced Settings.
    6. Locate the Drawer ESC/POS Commands field.
    7. Check the existing command and, update it to 10,14,00,00,00 match your POS terminal.
    8. Click Save to apply the changes.
    9. Ensure that the “Connect Cash Drawer with Printer” option is enabled.

     

    You can find more details in the SalesPlay Help Centre: Change Drawer ESC/POS Commands.

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Jay
Jay
Asked: March 19, 2025In: General questions

Can I use the same account to sign in on both Android and iOS POS devices?

Hello

  1. SalesPlay
    Best Answer
    SalesPlay Champion
    Added an answer on March 19, 2025 at 12:13 pm
    This answer was edited.

    Hello Jay Sorry to inform, for now , you cannot sign in across different platforms. This means that if you registered on an Android POS, you cannot sign in on an iOS POS, and vice versa. You can use Android, Web POS, and iOS terminals in the same shop with one email. All the data will sync together.Read more

    Hello Jay

    Sorry to inform, for now , you cannot sign in across different platforms. This means that if you registered on an Android POS, you cannot sign in on an iOS POS, and vice versa.

    You can use Android, Web POS, and iOS terminals in the same shop with one email. All the data will sync together.

    For example, a receipt made on Web POS will also appear on the iOS and Android devices in that shop.”

    Also, you can use the same email address for up to three different platforms by creating three separate shops.

    For example, one shop can be on an Android device, another on an iOS device, and the third on Web POS.

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TNGUY05
TNGUY05
Asked: March 19, 2025In: Addon Apps

KOT / BOT App on SUNMI app Store

Does anyone use the KOT/ BOT Display app on a Sunmi D2S KDS I have tried to download the app but can only find the POS app on the Sunmi App store has anyone else had this issue?

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info@vikingsolutions.co.za
[email protected]
Asked: March 15, 2025In: General questions

Auto logout of waiter once they have placed order.

Is there a way a waiter can be logged out as soon as they place an order for a table. That way the next waiter has to login to transact.

  1. SalesPlay
    SalesPlay Champion
    Added an answer on March 19, 2025 at 11:02 am

    Hi, Sorry, this type of option is not available at the moment. Anyway, we appreciate your suggestion and will forward it to our product team for discussion. Thank you for your feedback!

    Hi,

    Sorry, this type of option is not available at the moment.

    Anyway, we appreciate your suggestion and will forward it to our product team for discussion. Thank you for your feedback!

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Williamsj043
Williamsj043Beginner
Asked: March 11, 2025In: General questions

How can I resolve payment gateway errors in POS software?

I’ve been facing recurring payment gateway errors with my POS software recently, and it’s starting to impact the transaction process. These errors usually occur when trying to process payments, either causing the transaction to fail or delay. The issue seems ...

  1. CRG-MARK
    CRG-MARK
    Added an answer on June 27, 2025 at 12:34 pm

    might be worth adding which payment gateway is being used. as well as which hardware

    might be worth adding which payment gateway is being used. as well as which hardware

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OX
OX
Asked: February 12, 2025In: General Technical Issues

Cant scan to sales screen scince update 1.6.8

I have encountered two issues since the 1.6.8 update. 1: my barcode scanner can scan a product to the search bar, but it can no longer scan a product to the sale screen which means every product in a sale ...

  1. Williamsj043
    Williamsj043 Beginner
    Added an answer on April 1, 2025 at 10:12 am

    It seems like you're encountering two issues after the 1.6.8 update: barcode scanning not functioning as expected (requiring extra steps to add products to the sale) and product synchronization problems between the back office and POS. I recommend reaching out to the SalesPlay support team directlyRead more

    It seems like you’re encountering two issues after the 1.6.8 update: barcode scanning not functioning as expected (requiring extra steps to add products to the sale) and product synchronization problems between the back office and POS.
    I recommend reaching out to the SalesPlay support team directly via email or their online chat service for a more tailored solution, as they may need to investigate the specific issues with your account and setup.
    Let me know if this helps!

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CRG-MARK
CRG-MARK
Asked: February 7, 2025In: General Technical Issues

Unable to register

upon trying to register a new account – I’m getting constant ‘this email address already exists’ even though it definitely isn’t. however trying the forgotten password also doesn’t work

  1. SalesPlay
    SalesPlay Champion
    Added an answer on March 5, 2025 at 9:20 am

    Hi, Please contact us via [email protected] or our Online Chat service, and we are ready to help you solve this.

    Hi, Please contact us via [email protected] or our Online Chat service, and we are ready to help you solve this.

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Poshak
Poshak
Asked: February 5, 2025In: General Technical Issues

Embedded Price Barcode Not Reading Price

Hello, I have been trying to get Embedded price codes to work. I have followed every video twice and ensured that my product number even matches the on screen EAN OR UPC codes. Every time I scan a barcode it ...

  1. SalesPlay
    SalesPlay Champion
    Added an answer on February 5, 2025 at 11:15 am

    Hello We can test this in our lab to identify the issue. It seems like there might have been a setup issue. Please contact us via [email protected] or our Online Chat service, and we can check your account and barcode setup. We'll also replicate the process in our lab to find a solution for you.Read more

    Hello

    We can test this in our lab to identify the issue. It seems like there might have been a setup issue. Please contact us via [email protected] or our Online Chat service, and we can check your account and barcode setup.

    We’ll also replicate the process in our lab to find a solution for you.

    Looking forward to assisting you!

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