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SalesPlay POS Community Latest Questions

Dil
Dil
Asked: May 6, 2024In:

i have goojprt 80mm Printer.(Model JP80H-UE,page with 80mm,Command ESC/POS) this printer can’t print 64 characters in one line .it can print 48 characters only. cant programme that printer with DIP Settings. salesplay invoice have 64 characters in one line.

  1. Arun
    Arun Beginner

    What sort of business are you running, and what sort of products have these long names?

    What sort of business are you running, and what sort of products have these long names?

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Matha
Matha
Asked: April 30, 2024In:

I just now registered and setup SalesPlay webpos. I setup Epson TM-T20iii Printer model but it is not printing the receipt. When i print shift report it does print it. strange. i deleted the setup and again did this but failing

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hello Matha, Apologies for the inconvenience caused by the printer issue you encountered. If you've uploaded a logo, please remove it and upload it again. It appears that the problem is related to the logo. So, kindly remove the logo from the back office and try again. This should resolve your issueRead more

    Hello Matha,

    Apologies for the inconvenience caused by the printer issue you encountered. If you’ve uploaded a logo, please remove it and upload it again. It appears that the problem is related to the logo.

    So, kindly remove the logo from the back office and try again.

    This should resolve your issue.

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Viji
Viji
Asked: April 30, 2024In:

I am trying to upload a bulk product list. I have followed all the conditions. but still, it failed to upload. It does not show the exact error message.  What might be the issue?

  1. SalesPlay
    SalesPlay Champion

    Hi Viji Sometimes bulk upload fails even if all conditions seem correct because of hidden formatting issues or minor mistakes in your CSV file. Here are some tips to help: Clear formatting – If you copied data from Excel or Google Sheets, use “Clear Format” to remove hidden styles or characters. InRead more

    Hi Viji

    Sometimes bulk upload fails even if all conditions seem correct because of hidden formatting issues or minor mistakes in your CSV file. Here are some tips to help:

    1. Clear formatting – If you copied data from Excel or Google Sheets, use “Clear Format” to remove hidden styles or characters.

      • In Excel: Select all cells → Home → Editing → Clear → Clear Formats.

    2. Fill only the necessary columns – For a quick and simple upload, you only need to fill 5 columns in the CSV file.

    3. Check for common issues:

      • Create categories first – Category names in the CSV must exactly match those in your POS (case-sensitive).

      • No duplicate product codes – Each product must have a unique product_code.

      • Trim spaces – Remove extra spaces at the beginning or end of product names, codes, or prices.

      • Avoid emojis or special characters – Don’t use symbols like %, &, @, quotes, or emojis.

      • Correct number format – Prices and stock should be plain numbers (no currency symbols).

      • Don’t change headers – The CSV has 30 column headers; do not rename, delete, or move them.

      • Max 2000 rows per file – Split files if you have more than 2000 products.

      • Shop-specific file – Each CSV is unique to the shop; don’t reuse for other shops.

      • Don’t leave key fields blank – At minimum, fill in the 5 basic columns.

      • Correct file type – Save as CSV UTF-8 (Comma delimited), especially for non-English languages.

    Following these steps usually resolves most upload failures. You can also refer to the official guide here: SalesPlay Bulk Upload Help.

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Ian
Ian
Asked: April 30, 2024In:

I am running a laundry biz and want to know if SALESPLAY is ok with the business process. If you have any suggestions and ideas please share them here. Thank You    

  1. Bruce
    Bruce Contributor

    Hi Ian, Yes, SalesPlay POS is a great fit for laundry businesses! With our customizable features, you can efficiently manage customer orders, track inventory of cleaning supplies, monitor payment statuses, and handle multiple service types like dry cleaning, alterations, and express services withinRead more

    Hi Ian,

    Yes, SalesPlay POS is a great fit for laundry businesses! With our customizable features, you can efficiently manage customer orders, track inventory of cleaning supplies, monitor payment statuses, and handle multiple service types like dry cleaning, alterations, and express services within a single system. Plus, SalesPlay makes it easy to generate invoices and offers detailed reporting to help you understand business performance.

    If you’d like, we can set up a quick demo tailored to laundry service needs, so you can see exactly how SalesPlay can streamline operations and enhance customer satisfaction in your business. Please feel free to contact us at [email protected], and let us know when you’re available!

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CheeKiong
CheeKiong
Asked: April 19, 2024In:

I need feedback for my Tax question. I’m in Singapore, running a restaurant where the tax system, including GST and service charge, is unique. I’ve tested various POS software, but none seem to handle Singapore’s tax setup. Can SalesPlay meet the needs ...

  1. Arun
    Arun Beginner

    I also using above method and you can do it using SalesPlay POS. check this help article this will be helpful to set up - https://help.salesplaypos.com/help/how-to-add-multiple-taxes-or-other-charges

    I also using above method and you can do it using SalesPlay POS. check this help article this will be helpful to set up – https://help.salesplaypos.com/help/how-to-add-multiple-taxes-or-other-charges

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Amelia
AmeliaLearner
Asked: April 19, 2024In:

Hello I run a business with a shift from 6pm to 2am the next day. While I’m getting the shift report right, I also need a comprehensive sales report from the back office, specifically filtering for that time period. How can I ...

  1. Bruce
    Bruce Contributor

    Hi Amelia, To generate a sales report for your specific late-night shift (6 PM to 2 AM), you can easily filter the time period in the back office. Here’s how: Go to the Reports section in the back office and select Sales Summary. For the Date Range, choose Custom Range: Set the Start Date to yesterdRead more

    Hi Amelia,
    To generate a sales report for your specific late-night shift (6 PM to 2 AM), you can easily filter the time period in the back office. Here’s how:
    1. Go to the Reports section in the back office and select Sales Summary.
    2. For the Date Range, choose Custom Range:
      • Set the Start Date to yesterday.
      • Set the End Date to today.
    3. Move to the Time Filter and select Custom Period:
      • Set the Start Time as 6:00 PM.
      • Set the End Time as 2:00 AM.

    This will generate a comprehensive report for your desired shift period.

    Let us know if you need any further help!
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Dito
Dito
Asked: April 19, 2024In:

If I stop subscribing to SalesPlay for inventory and employee management after using it, will my past sales data be deleted or will anything happen to my product list?

  1. Bruce
    Bruce Contributor

    Hi Dito, If your subscription expires, none of your POS data will be deleted. However, access to certain features will be restricted until the subscription is renewed for the relevant feature.

    Hi Dito,

    If your subscription expires, none of your POS data will be deleted. However, access to certain features will be restricted until the subscription is renewed for the relevant feature.

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Kamil
Kamil
Asked: April 19, 2024In:

I messed up managing stock entries, and now my inventory is all over the place. I want to reset everything to zero and then conduct a stock count. Do I have to do this manually for each item? Is there an ...

  1. Bruce
    Bruce Contributor

    Hi Kamil, SalesPlay offers a feature to reset all inventory stock levels to zero, allowing you to start fresh and correct any discrepancies in your stock. This can make it much easier to perform an accurate stock count. Please follow the steps in this guide to set all stock levels to zero: https://hRead more

    Hi Kamil,

    SalesPlay offers a feature to reset all inventory stock levels to zero, allowing you to start fresh and correct any discrepancies in your stock. This can make it much easier to perform an accurate stock count.

    Please follow the steps in this guide to set all stock levels to zero: https://help.salesplaypos.com/help/how-to-set-all-inventory-stock-levels-to-zero

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Aanya
Aanya
Asked: April 19, 2024In:

I run a small restaurant in Bangalore and I’m considering implementing a Tablet Ordering System. Has anyone here used it before? How was the experience of managing it? Did you find it successful?

  1. Bruce
    Bruce Contributor

    Hi Aanya, SalesPlay offers a great solution for restaurant businesses, including the Tablet Ordering feature. Many of our users have found it to be highly effective in streamlining operations and improving customer satisfaction. If you'd like, we can set up a quick demo tailored to your restaurant'sRead more

    Hi Aanya,

    SalesPlay offers a great solution for restaurant businesses, including the Tablet Ordering feature. Many of our users have found it to be highly effective in streamlining operations and improving customer satisfaction.

    If you’d like, we can set up a quick demo tailored to your restaurant’s needs so you can see how SalesPlay can help. Feel free to reach out to us at [email protected], and let us know a convenient time for you!

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